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Extra Space Storage

Transportation and Logistics
  • 0 ISSUES RESOLVED
  • 137 TOTAL REVIEWS
  • $130K CLAIMED LOSSES
  • $5.1K AVERAGE LOSS
2.1
Customer service
Staff
Website
Reliability
Exchange, Refund and Cancellation Policy
  • Location 2
  • Yes 1
  • That it was air conditioned and minimally i might add 1
  • Rates 1
  • Originally it was economically and had convenient location 1

Customers don't like

  • Condition and rate increase4
  • Price gouging3
  • Inaccurate policy explanation3
  • Customer service3
  • Pricing practices2
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PODS

Transportation and Logistics
  • 3 ISSUES RESOLVED
  • 158 TOTAL REVIEWS
  • $110K CLAIMED LOSSES
  • $2.7K AVERAGE LOSS
1.3
Customer service
Staff
Website
Reliability
Exchange, Refund and Cancellation Policy
  • Idea of being able to pack myself 4
  • Having a container in driveway to pack ourselves 3
  • One customer service rep 2
  • Scott the driver 1
  • Moving service good 1

Customers don't like

  • Customer service12
  • Business practices5
  • Liers3
  • Scheduling issues2
  • Rude agents on phone2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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