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Extra Space Storage

Transportation and Storage
  • 0 ISSUES RESOLVED
  • 106 TOTAL REVIEWS
  • $120K CLAIMED LOSSES
  • $5.9K AVERAGE LOSS
2.0
Customer service
Website
Staff
Exchange, Refund and Cancellation Policy
  • Location 2
  • Facilities and staff 1
  • Rates 1
  • That it was air conditioned and minimally i might add 1
  • Yes 1

Customers don't like

  • Condition and rate increase4
  • Inaccurate policy explanation3
  • Does not honor promos2
  • Price gouging2
  • Would not stop the auto pay1
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Pods

Transportation and Storage
  • 3 ISSUES RESOLVED
  • 118 TOTAL REVIEWS
  • $91.9K CLAIMED LOSSES
  • $2.8K AVERAGE LOSS
1.4
Customer service
Website
Staff
Exchange, Refund and Cancellation Policy
  • Idea of being able to pack myself 4
  • Having a container in driveway to pack ourselves 3
  • One customer service rep 2
  • Original offer sounded great none of it was true 1
  • Scott the driver 1

Customers don't like

  • Customer service6
  • Business practices4
  • Liers3
  • Rude agents on phone2
  • Scheduling issues2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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