Extra Space Storage vs Pods

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Extra Space Storage

Transportation and Storage
  • 0 ISSUES RESOLVED
  • 86 TOTAL REVIEWS
  • $110K CLAIMED LOSSES
  • $7K AVERAGE LOSS
2.2
Customer service
Website
Staff
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
  • Facilities and staff 1
  • Location 1
  • Rates 1
  • That it was air conditioned and minimally i might add 1
  • Yes 1

Customers don't like

  • Condition and rate increase5
  • Inaccurate policy explanation3
  • Local managements inability to take ownership of issues2
  • Response to issue was basically hands up in the air2
  • Price gouging2

Products by Extra Space Storage

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Pods

Transportation and Storage
  • 3 ISSUES RESOLVED
  • 88 TOTAL REVIEWS
  • $68.4K CLAIMED LOSSES
  • $2.8K AVERAGE LOSS
1.3
Customer service
Website
Staff
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
  • Idea of being able to pack myself 3
  • Having a container in driveway to pack ourselves 2
  • I guess some of our stuff arrived 1
  • One customer service rep 1

Customers don't like

  • Customer service10
  • Business practices6
  • Reliability6
  • Liers5
  • Dmaged our belonings by4

Products by Pods

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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