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Extra Space Storage

Transportation and Logistics
  • 0 ISSUES RESOLVED
  • 134 TOTAL REVIEWS
  • $130K CLAIMED LOSSES
  • $5.3K AVERAGE LOSS
2.1
Customer service
Staff
Website
Exchange, Refund and Cancellation Policy
Reliability
  • Location 2
  • Yes 1
  • That it was air conditioned and minimally i might add 1
  • Rates 1
  • Originally it was economically and had convenient location 1

Customers don't like

  • Condition and rate increase4
  • Price gouging3
  • Inaccurate policy explanation3
  • Customer service3
  • How i was treated and lack of an immediate viable solution2
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Pack And Load Services

Transportation and Logistics
  • 1 ISSUES RESOLVED
  • 46 TOTAL REVIEWS
  • $33.4K CLAIMED LOSSES
  • $1.5K AVERAGE LOSS
1.3
Customer service
Staff
Website
Exchange, Refund and Cancellation Policy
Reliability
  • That they where available 1
  • Replacement team sent following day was acceptable 1
  • I received my goods 1

Customers don't like

  • Customer service4
  • Stole my money2
  • Policy or trustworthiness2
  • Had credit card and just freely added on extra cost2
  • Cancellation and change policy2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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