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Extra Space Storage

Transportation and Storage
  • 0 ISSUES RESOLVED
  • 94 TOTAL REVIEWS
  • $110K CLAIMED LOSSES
  • $7K AVERAGE LOSS
2.1
Customer service
Website
Staff
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Facilities and staff 1
  • Location 1
  • Rates 1
  • That it was air conditioned and minimally i might add 1
  • Yes 1

Customers don't like

  • Condition and rate increase5
  • Inaccurate policy explanation3
  • Local managements inability to take ownership of issues2
  • Response to issue was basically hands up in the air2
  • Price gouging2
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Pack and Load Services

Transportation and Storage
  • 1 ISSUES RESOLVED
  • 33 TOTAL REVIEWS
  • $27.4K CLAIMED LOSSES
  • $1.6K AVERAGE LOSS
1.5
Customer service
Website
Staff
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • I received my goods 1
  • That they where available 1

Customers don't like

  • Damaged furniture2
  • Customer service2
  • Pricing1
  • Tactics1
  • Stole my money1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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