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Extra Space Storage

Transportation and Storage
  • 0 ISSUES RESOLVED
  • 97 TOTAL REVIEWS
  • $120K CLAIMED LOSSES
  • $6.4K AVERAGE LOSS
2.1
Customer service
Website
Staff
Exchange, Refund and Cancellation Policy
  • Facilities and staff 1
  • Location 1
  • Rates 1
  • That it was air conditioned and minimally i might add 1
  • Yes 1

Customers don't like

  • Condition and rate increase6
  • Inaccurate policy explanation3
  • Price gouging3
  • Local managements inability to take ownership of issues2
  • Response to issue was basically hands up in the air2
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Moving Help

Transportation and Storage
  • 1 ISSUES RESOLVED
  • 89 TOTAL REVIEWS
  • $30K CLAIMED LOSSES
  • $939 AVERAGE LOSS
1.8
Customer service
Website
Staff
Exchange, Refund and Cancellation Policy
  • Convenient booking via website 4
  • Convenience 2
  • Movers 2
  • Customers 1
  • Two of the dealers 1

Customers don't like

  • Poor customer service6
  • Unaccountable5
  • No management3
  • No response to complaint3
  • Workers walk off the job2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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