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Extra Space Storage

Transportation and Storage
  • 0 ISSUES RESOLVED
  • 102 TOTAL REVIEWS
  • $120K CLAIMED LOSSES
  • $5.9K AVERAGE LOSS
2.0
Customer service
Website
Staff
Exchange, Refund and Cancellation Policy
  • Facilities and staff 1
  • Location 1
  • Rates 1
  • That it was air conditioned and minimally i might add 1
  • Yes 1

Customers don't like

  • Condition and rate increase4
  • Inaccurate policy explanation3
  • Does not honor promos2
  • Price gouging2
  • Would not stop the auto pay1
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Moving Help

Transportation and Storage
  • 1 ISSUES RESOLVED
  • 94 TOTAL REVIEWS
  • $31.7K CLAIMED LOSSES
  • $907 AVERAGE LOSS
1.6
Customer service
Website
Staff
Exchange, Refund and Cancellation Policy
  • Convenient booking via website 4
  • Convenience 3
  • Movers 2
  • Customers 1
  • Two of the dealers 1

Customers don't like

  • No management4
  • Cust sup 866-748-41102
  • No customer service2
  • Poor customer service2
  • Workers walk off the job2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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