PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Extra Space Storage and Life Storage as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Extra Space Storage
Life Storage

Extra Space Storage and Life Storage Overview

Total reviews 329 187
Company responses 0 0
Issues resolved 2 1

Extra Space Storage and Life Storage Consumer Ratings

Rank
54 out of 598 in Moving and Storage category
71 out of 598 in Moving and Storage category
Customer service
57 in category
66 in category
Product or Service Quality
51 in category
57 in category
Price Affordability
55 in category
54 in category
Value for money
43 in category
44 in category

Extra Space Storage and Life Storage Rating Details

Customer service
1.9 (160 reviews)
1.5 (95 reviews)
Reviewer's quote

...insurance so therefore I did not decline insurance and Im going to file insurance claim I am missing about 80,000 worth of stuff Im highly irritated at the customer service Which there is...

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Most of them get by on GED and from being manager of retail stores w/ no experience on customer service whatsoever. People are so ignorant and try to be evil but guess what Karma has all our contact info. What did that accomplish poor thoughts with customer and the soul should be ashamed for the...

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Product or Service Quality
2 (139 reviews)
1.7 (86 reviews)
Reviewer's quote

According to Site locates on South Gulph Mills Road in KOP Pennsylvania My unit is being auctioned off tomorrow and I am a COVID-19 patient! I am highly disappointed with the level of service provided by Tim who obviously does not care about me as a valued customer!..

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...I rent two large units and am actually considering transferring to another location due to the lack of customer service and rude actions of the employees. employees..

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Price Affordability
2 (138 reviews)
2.1 (89 reviews)
Reviewer's quote

Why has my storage unit doubled in price over the last 8 years. Every year it goes up and now Im paying close to $180. 00 for a 5x10 unit...

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And all this alongside the rather sizable screw-ups and ACTUAL damage to property youre supposed to be storing/protecting, yet the price continues to rise as such, I think well be seeking accommodation elsewhere. Honestly, if one of my employees had been this flip/borderline rude to one of MY...

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Value for money
2 (137 reviews)
1.9 (79 reviews)
Reviewer's quote

...I need my money asap. We are in a time when our money because that is needed til my next pay date. I was treated cordial when I got the storage, but this morning because of a complaint was a much different attitude which was not pleasant..

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THE OTHER MH IS TO BIG BUT MANGER DOES NOTHING ABOUT IT I WILL PROCEED WITH PICTURES TO FIRE MARSHALL ALL THEY IS MONEY AND DON"T TAKE CARE OFYOUR STUFF, MY LICENSE PLATES WERE STOLEN LAST YEAR BE WARE OF THOSE IDIOTS THAT STEAL YOUR STICKER THEY DID NOTHING I CALLED THE SHERIFFS AND REPORTED IT...

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Extra Space Storage and Life Storage Pros and Cons

Pros
  • Clean
  • Close to my house
  • Originally it was economically and had convenient location
  • U must have better customer service starting with the manager
  • Location
  • Employee was nice
Cons
  • Customer service
  • Pricing practices
  • How i was treated and lack of an immediate viable solution
  • Customer service
  • Company does not respond
  • Zero customer service

Extra Space Storage and Life Storage Most Positive Reviews

Top rated reviews
5

Prepaid online for another month at Extra Space Storage days before the due date.

Changed mind before due date and Ext...

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5

I had a very great experience with Life Storage, especially Tim. He went out of his way to make sure it was a good...

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5

I used the place by Alameda and Corrales on Calle Cuervo. My unit was very clean, hallways kept and never had problems...

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5

I just cant get over how Mrs. Jeanne and Charnele have the best customer service i have seen in a long time. The are...

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Extra Space Storage and Life Storage Most Critical Reviews

Lowest rated reviews
1

While renting with Extra Space Storage in Vallejo, CA, my storage was broken into twice and the rent went up 6 times!!!...

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1

Our trailer was stored at the LifeStorage on Spencer in Las Vegas. On Christmas Eve we went over to the LifeStorage to p...

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1

Our unit along with another was broken into between 4/17/15 and 4/20/15, when police went to investigate they were told...

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1

This message is for whom it may concern. I have spoken with (LifeStorage Employee) and (LifeStorage Employee) of Life St...

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Extra Space Storage and Life Storage Latest Reviews

Recent published reviews
No votes

On 9/5/2020 I moved from another state to Durham NC in which I've a Sherman as my point of contact. Everything was...

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1

Good day! I have a complain ,first, let me introduce myself: my name is Elsie Louissaint, a customer of 897 I am moving...

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1

I want to talk to a human not a machine

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1

During the pandemic no compassion!!!! Pay $129 a month for over 7 yrs and asked if late fee could be waived and was...

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Extra Space Storage and Life Storage Products and Services

Most reviewed product and services
  • Extra Space Storage Storage Unit (123 reviews)
  • Extra Space Storage Customer Care (44 reviews)
  • Extra Space Storage Self-storage Storage Unit (24 reviews)
  • Life Storage Storage Unit (50 reviews)
  • Life Storage Customer Care (26 reviews)
  • Life Storage Manager (11 reviews)