PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Iron Mountain and Extra Space Storage as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Iron Mountain
Extra Space Storage

Iron Mountain and Extra Space Storage Overview

Total reviews 90 333
Company responses 0 0
Issues resolved 3 2

Iron Mountain and Extra Space Storage Consumer Ratings

Rank
28 out of 208 in IT Services and Solutions category
56 out of 611 in Moving and Storage category
Customer service
19 in category
56 in category
Product or Service Quality
16 in category
52 in category
Reliability
11 in category
42 in category
Price Affordability
21 in category
56 in category

Iron Mountain and Extra Space Storage Rating Details

Customer service
1.1 (42 reviews)
1.9 (161 reviews)
Reviewer's quote

...Their customer service is terrible and I hope no one does business with them ever again..

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that's too much stress and too much confusion they need to get on the same page and also have customer service and be respectful to their clients due to all the stress that I was put through and all the hectic worrying I think it's only fair that they should compensate as a courtesy for there way...

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Product or Service Quality
1.2 (36 reviews)
2 (142 reviews)
Reviewer's quote

...I went off my route many of times for a customer to deliver our service they were paying. I do think some of your people don't know there route or just don't care. Please look into this matter...

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According to Site locates on South Gulph Mills Road in KOP Pennsylvania My unit is being auctioned off tomorrow and I am a COVID-19 patient! I am highly disappointed with the level of service provided by Tim who obviously does not care about me as a valued customer!..

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Reliability
1.1 (33 reviews)
1.8 (132 reviews)
Reviewer's quote

John Brecht works at the Columbus Ohio James road location. He is a narcissistic abuser of women and children. He threatens people. He is racist. He pled out on multiple traffic violations yet remained employed by the company. How many others like him do they employ??? Scary thought.

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I would like to inform you about my experience with the Center Street Orem location.I thought I ordered a 5x10, but I arrived and found I had a 5x5. It was at night and there was no light inside the unit. I thought I was getting the first month free but then after fees and such, I had to pay $53. I...

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Price Affordability
1.3 (32 reviews)
2 (140 reviews)
Reviewer's quote

Had account with them in 2017, every bill period the price went up. I bought the small home/office shredder and cancel their shredding services in December 2017. In January 2018 I received the email that my account was closed...

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...She let me have it back but wanted to price that was attached I said ok . So I went to my car to get the key . She followed me to my car stood next to me...

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Iron Mountain and Extra Space Storage Pros and Cons

Pros
  • I am a pissed customer
  • Hr department
  • Hold on to your stuff
  • Close to my house
  • Clean
  • Relatively convenient
Cons
  • Customer service
  • Lack of action
  • Way i was treated
  • Customer service
  • Pricing practices
  • How i was treated and lack of an immediate viable solution

Iron Mountain and Extra Space Storage Most Positive Reviews

Top rated reviews
3.1

An employee Angel Castillo who picks up boxes for our bank. Is always very rude, gives us dirty looks and ignores us...

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5

Prepaid online for another month at Extra Space Storage days before the due date.

Changed mind before due date and Ext...

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No votes
5

I used the place by Alameda and Corrales on Calle Cuervo. My unit was very clean, hallways kept and never had problems...

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Iron Mountain and Extra Space Storage Most Critical Reviews

Lowest rated reviews
1

Service is totally laughable!!! I asked for our login details to be updated with our new Archive Admin email address -...

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1

While renting with Extra Space Storage in Vallejo, CA, my storage was broken into twice and the rent went up 6 times!!!...

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1

Data Breach of medical records

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1

Our unit along with another was broken into between 4/17/15 and 4/20/15, when police went to investigate they were told...

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Iron Mountain and Extra Space Storage Latest Reviews

Recent published reviews
1

John Brecht works at the Columbus Ohio James road location. He is a narcissistic abuser of women and children. He...

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No votes

Not sure phone call at work

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No votes

When you call, they will tell you anything to get you off the phone. When you call back, that person doesn't know...

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1.4

I have complained about rodents being in my storage unit since September, I spoke to the person on site at the time...

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Iron Mountain and Extra Space Storage Products and Services

Most reviewed product and services
  • Iron Mountain Storage Unit (6 reviews)
  • Iron Mountain Off-site Shredding Service (5 reviews)
  • Iron Mountain Vehicle Driver (5 reviews)
  • Extra Space Storage Storage Unit (124 reviews)
  • Extra Space Storage Self-storage Storage Unit (24 reviews)
  • Extra Space Storage Manager (18 reviews)