PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Iron Mountain and Extra Space Storage as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Iron Mountain
Extra Space Storage

Iron Mountain and Extra Space Storage Overview

Total reviews 90 329
Company responses 0 0
Issues resolved 3 2

Iron Mountain and Extra Space Storage Consumer Ratings

Rank
25 out of 201 in IT Services and Solutions category
54 out of 598 in Moving and Storage category
Customer service
16 in category
57 in category
Product or Service Quality
15 in category
51 in category
Reliability
10 in category
41 in category
Price Affordability
20 in category
55 in category

Iron Mountain and Extra Space Storage Rating Details

Customer service
1.1 (42 reviews)
1.9 (160 reviews)
Reviewer's quote

...Their customer service is terrible and I hope no one does business with them ever again..

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...insurance so therefore I did not decline insurance and Im going to file insurance claim I am missing about 80,000 worth of stuff Im highly irritated at the customer service Which there is...

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Product or Service Quality
1.2 (36 reviews)
2 (139 reviews)
Reviewer's quote

...I went off my route many of times for a customer to deliver our service they were paying. I do think some of your people don't know there route or just don't care. Please look into this matter...

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According to Site locates on South Gulph Mills Road in KOP Pennsylvania My unit is being auctioned off tomorrow and I am a COVID-19 patient! I am highly disappointed with the level of service provided by Tim who obviously does not care about me as a valued customer!..

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Reliability
1.1 (33 reviews)
1.8 (131 reviews)
Reviewer's quote

John Brecht works at the Columbus Ohio James road location. He is a narcissistic abuser of women and children. He threatens people. He is racist. He pled out on multiple traffic violations yet remained employed by the company. How many others like him do they employ??? Scary thought.

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I first moved to this storage space from U-Haul back in 2015. It was assured storage then. The management and staff was very helpful, friendly and assuring. There were plenty of carts, full size dumpsters and there was security during off hours. Their rates were very competitive.About a year - 1...

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Price Affordability
1.3 (32 reviews)
2 (138 reviews)
Reviewer's quote

Had account with them in 2017, every bill period the price went up. I bought the small home/office shredder and cancel their shredding services in December 2017. In January 2018 I received the email that my account was closed...

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Why has my storage unit doubled in price over the last 8 years. Every year it goes up and now Im paying close to $180. 00 for a 5x10 unit...

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Iron Mountain and Extra Space Storage Pros and Cons

Pros
  • I am a pissed customer
  • Hr department
  • Hold on to your stuff
  • Clean
  • Close to my house
  • Originally it was economically and had convenient location
Cons
  • Customer service
  • Lack of action
  • Way i was treated
  • Customer service
  • Pricing practices
  • How i was treated and lack of an immediate viable solution

Iron Mountain and Extra Space Storage Most Positive Reviews

Top rated reviews
3.1

An employee Angel Castillo who picks up boxes for our bank. Is always very rude, gives us dirty looks and ignores us...

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5

Prepaid online for another month at Extra Space Storage days before the due date.

Changed mind before due date and Ext...

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No votes
5

I used the place by Alameda and Corrales on Calle Cuervo. My unit was very clean, hallways kept and never had problems...

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Iron Mountain and Extra Space Storage Most Critical Reviews

Lowest rated reviews
1

Service is totally laughable!!! I asked for our login details to be updated with our new Archive Admin email address -...

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1

While renting with Extra Space Storage in Vallejo, CA, my storage was broken into twice and the rent went up 6 times!!!...

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1

Data Breach of medical records

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1

Our unit along with another was broken into between 4/17/15 and 4/20/15, when police went to investigate they were told...

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Iron Mountain and Extra Space Storage Latest Reviews

Recent published reviews
1

John Brecht works at the Columbus Ohio James road location. He is a narcissistic abuser of women and children. He...

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No votes

On 9/5/2020 I moved from another state to Durham NC in which I've a Sherman as my point of contact. Everything was...

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No votes

When you call, they will tell you anything to get you off the phone. When you call back, that person doesn't know...

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1

I want to talk to a human not a machine

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Iron Mountain and Extra Space Storage Products and Services

Most reviewed product and services
  • Iron Mountain Customer Care (26 reviews)
  • Iron Mountain Storage Unit (6 reviews)
  • Iron Mountain Off-site Shredding Service (5 reviews)
  • Extra Space Storage Storage Unit (123 reviews)
  • Extra Space Storage Customer Care (44 reviews)
  • Extra Space Storage Self-storage Storage Unit (24 reviews)