PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Extra Space Storage and Iron Mountain as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Extra Space Storage
Iron Mountain

Extra Space Storage and Iron Mountain Overview

Total reviews
290
84
Company responses
0
0
Issues resolved
2
3

Extra Space Storage was first mentioned on PissedConsumer on Jul 15, 2008 and since then this brand received 290 reviews. It is 206 reviews more than Iron Mountain received since Mar 23, 2011. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Iron Mountain customer support team than with Extra Space Storage customer service.

Extra Space Storage and Iron Mountain Consumer Ratings

Rank
49 out of 712 in Moving and Storage category
14 out of 188 in IT Services and Solutions category
Customer service
51 in category
38 in category
Product or Service Quality
39 in category
11 in category
Price Affordability
52 in category
13 in category

Extra Space Storage and Iron Mountain Rating Details

Customer service
1.9 (139 reviews)
1 (39 reviews)
Reviewer's quote

I contacted customer service because I was unable to log into my account and make the payment. The customer service representative David, informed me that there was not an email on my account and that I needed to speak to my local manager. I then asked him why was I able to pay online last month...

Karen M

...Poor service, orders not put through, deliveries not made, no confirming emails sent when they told me they would and it seemed as though the customer service representative was an idiot and didn't know what he was doing..

PissedConsumer1694443
Product or Service Quality
2.1 (121 reviews)
1.2 (33 reviews)
Reviewer's quote

(a) It is the responsibility of every licensee under this title 4 to provide Pest Control Services when an Infestation of Bed Bugs is Found or Suspected on Any Licensed Premises. Every licensee shall Maintain a Written Record of the Pest Control Measures performed by the Pest Management...

Edward C

...I bought the small home/office shredder and cancel their shredding services in December 2017. In January 2018 I received the email that my account was closed. Guess what? In beginning of September 2019 I started getting calls and email from them that I have outstanding balance...

Svetlana S
Price Affordability
2.1 (116 reviews)
1.3 (29 reviews)
Reviewer's quote

Regular price increases, less than optimal unit maintenance, would not honor prorated rent after move out notice..

PissedConsumer1559272

I worked in it for almost 10 years - they price gouge customers and charge for made up non-existent services ("administration fees" anyone??? If you're paying this you're being screwed) If you are counting on Iron Mountain for secure document storage or shredding - you should know you are in danger...

PissedConsumer1157240

Extra Space Storage and Iron Mountain Pros and Cons

Pros
  • Originally it was economically and had convenient location
  • Rates
  • Location
  • Hr department
Cons
  • How i was treated and lack of an immediate viable solution
  • Condition and rate increase
  • Inaccurate policy explanation
  • Customer service
  • Lack of action
  • Way i was treated

Extra Space Storage and Iron Mountain Most Positive Reviews

Top rated reviews
5

Prepaid online for another month at Extra Space Storage days before the due date.

Changed mind before due date and Ext...

3.1

An employee Angel Castillo who picks up boxes for our bank. Is always very rude, gives us dirty looks and ignores us...

Extra Space Storage and Iron Mountain Most Critical Reviews

Lowest rated reviews
1

While renting with Extra Space Storage in Vallejo, CA, my storage was broken into twice and the rent went up 6 times!!!...

1

Service is totally laughable!!! I asked for our login details to be updated with our new Archive Admin email address -...

Extra Space Storage and Iron Mountain Latest Reviews

Recent published reviews

They gave me their word per the contact I entered into that rates may increase, but only once annually, and they would...

Read all 290 reviews
1

It is now late in December 2019; I have been trying to get our records from them since May. They have the audacity to...

Read all 84 reviews

Extra Space Storage and Iron Mountain Products and Services

Most reviewed product and services
  • Extra Space Storage Storage Unit (110 reviews)
  • Extra Space Storage Customer Care (34 reviews)
  • Extra Space Storage Self-storage Storage Unit (19 reviews)
  • Iron Mountain Customer Care (26 reviews)
  • Iron Mountain Vehicle Driver (5 reviews)
  • Iron Mountain Off-site Shredding Service (4 reviews)