PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Extra Space Storage and Iron Mountain as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Extra Space Storage
Iron Mountain

Extra Space Storage and Iron Mountain Overview

Total reviews 327 90
Company responses 0 0
Issues resolved 2 3

Extra Space Storage and Iron Mountain Consumer Ratings

Rank
55 out of 607 in Moving and Storage category
26 out of 206 in IT Services and Solutions category
Customer service
56 in category
16 in category
Product or Service Quality
51 in category
14 in category
Price Affordability
56 in category
19 in category
Value for money
43 in category
10 in category

Extra Space Storage and Iron Mountain Rating Details

Customer service
1.9 (159 reviews)
1.1 (42 reviews)
Reviewer's quote

that's too much stress and too much confusion they need to get on the same page and also have customer service and be respectful to their clients due to all the stress that I was put through and all the hectic worrying I think it's only fair that they should compensate as a courtesy for there way...

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...Their customer service is terrible and I hope no one does business with them ever again..

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Product or Service Quality
2 (139 reviews)
1.2 (36 reviews)
Reviewer's quote

According to Site locates on South Gulph Mills Road in KOP Pennsylvania My unit is being auctioned off tomorrow and I am a COVID-19 patient! I am highly disappointed with the level of service provided by Tim who obviously does not care about me as a valued customer!..

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...I went off my route many of times for a customer to deliver our service they were paying. I do think some of your people don't know there route or just don't care. Please look into this matter...

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Price Affordability
2.1 (138 reviews)
1.3 (32 reviews)
Reviewer's quote

Why has my storage unit doubled in price over the last 8 years. Every year it goes up and now Im paying close to $180. 00 for a 5x10 unit...

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Had account with them in 2017, every bill period the price went up. I bought the small home/office shredder and cancel their shredding services in December 2017. In January 2018 I received the email that my account was closed...

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Value for money
2 (137 reviews)
1.3 (31 reviews)
Reviewer's quote

...I need my money asap. We are in a time when our money because that is needed til my next pay date. I was treated cordial when I got the storage, but this morning because of a complaint was a much different attitude which was not pleasant..

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How is it possible that it costs that much money to just get the boxes out. The $2800 do not even include delivery!!! They told me it's because Iron Mountain is "Luxury" storage. I can't believe that anyone would use a storage facility that will not let you access your files unless you pay them an...

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Extra Space Storage and Iron Mountain Pros and Cons

Pros
  • Clean
  • Close to my house
  • Originally it was economically and had convenient location
  • I am a pissed customer
  • Hr department
  • Hold on to your stuff
Cons
  • Customer service
  • Pricing practices
  • How i was treated and lack of an immediate viable solution
  • Customer service
  • Lack of action
  • Way i was treated

Extra Space Storage and Iron Mountain Most Positive Reviews

Top rated reviews
5

Prepaid online for another month at Extra Space Storage days before the due date.

Changed mind before due date and Ext...

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3.1

An employee Angel Castillo who picks up boxes for our bank. Is always very rude, gives us dirty looks and ignores us...

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5

I used the place by Alameda and Corrales on Calle Cuervo. My unit was very clean, hallways kept and never had problems...

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No votes

Extra Space Storage and Iron Mountain Most Critical Reviews

Lowest rated reviews
1

While renting with Extra Space Storage in Vallejo, CA, my storage was broken into twice and the rent went up 6 times!!!...

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1

Service is totally laughable!!! I asked for our login details to be updated with our new Archive Admin email address -...

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1

Our unit along with another was broken into between 4/17/15 and 4/20/15, when police went to investigate they were told...

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1

Data Breach of medical records

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Extra Space Storage and Iron Mountain Latest Reviews

Recent published reviews
1

Im homeless and lost my job due to Covid these storage places have no remorse for people going through hard times they...

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1

John Brecht works at the Columbus Ohio James road location. He is a narcissistic abuser of women and children. He...

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No votes

First roaches in stuff dead had to throw away a lot of stuff and boxes now there in my new home and their insurance...

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No votes

When you call, they will tell you anything to get you off the phone. When you call back, that person doesn't know...

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Extra Space Storage and Iron Mountain Products and Services

Most reviewed product and services
  • Extra Space Storage Storage Unit (123 reviews)
  • Extra Space Storage Self-storage Storage Unit (24 reviews)
  • Extra Space Storage Manager (18 reviews)
  • Iron Mountain Storage Unit (6 reviews)
  • Iron Mountain Vehicle Driver (5 reviews)
  • Iron Mountain Off-site Shredding Service (5 reviews)