PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Extended Stay Hotel and Wyndham Hotel Group as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Extended Stay Hotel
Wyndham Hotel Group

Extended Stay Hotel and Wyndham Hotel Group Overview

Total reviews 83 93
Company responses 0 0
Issues resolved 1 0

Extended Stay Hotel and Wyndham Hotel Group Consumer Ratings

Rank
140 out of 1327 in Hotels and Resorts category
260 out of 1327 in Hotels and Resorts category
Customer service
94 in category
169 in category
Location
137 in category
181 in category
Website
114 in category
203 in category
Facilities and Services
131 in category
179 in category

Extended Stay Hotel and Wyndham Hotel Group Rating Details

Customer service
1.7 (23 reviews)
1.3 (48 reviews)
Reviewer's quote

as for customer service I would rate them a whopping ZERO! You do not treat people like that. People who are already displaced and then you throw away belonging that they spent their money on with no warning or heads up. Essentially they told my mom to come back and that a check would be left for...

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Completely useless they just transfer you 5 or 6 times to the "customer service" department. They might actually pick up the phone once but after that you'll hear the hold music stop and magically the call gets disconnected. I tried 2 different cell phones and the landline in the room

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Location
3 (23 reviews)
2.5 (40 reviews)
Reviewer's quote

...However the front desk attendant by the name of Molly is amazing and should be the General Manager of this location with the property id 679. Molly is very attentive compassionate and superbly knowledgeable. The company should definetly make Molly the general manager and make Jason Wolfe resign...

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i was at the rio mar, PR location, i paid 1,153 dollars for my stay there, i came there and was greeted at the door by security that then said i couldnt stay because i didnt bring my covid 19 test results with me when i got there and im a Medical transport driver for a living...

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Website
2.4 (21 reviews)
1.9 (39 reviews)
Reviewer's quote

Booked online, after arriving was informed my room would not have a TV? When asked if there would be discount rate for a room that was not furnished I was informed there was no discount or rooms available.On the phone with Priceline and before I could get I. Contact with representatives she gave my...

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...Their website is atrocious, try finding an existing reservation without the beloved confirmation number. Then you get to talk with someone in Pakistan or offshore talking head who can barely understand English. They try hard but I prefer hotels where you can speak to an American...

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Facilities and Services
2 (21 reviews)
1.5 (43 reviews)
Reviewer's quote

Making this as short as possible my relationship with extended stay here in bothell Washington has reached the boiling point after have spending close to $32000.00 in 3 years and 3 different hotels and having my truck stolen twice at 2 different hotels lost my complete tool collection that I make...

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Bad service, reservations and much more

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Extended Stay Hotel and Wyndham Hotel Group Pros and Cons

Pros
  • Staff
  • Molly and the room
  • Wyndham usually has quality hotels
  • Own lots of hotels
  • Good food and friendly staff in restaurant
Cons
  • Customer service
  • Lack of cleanliness in hotel
  • Uncleanliness
  • Dont respect the customer
  • Absolutely filthy and rented dirty rooms

Extended Stay Hotel and Wyndham Hotel Group Most Positive Reviews

Top rated reviews
5

The beds were not properly clean crumbs were on the sheets and stains were on the sheets the phone didn't work there...

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4.9

While looking for a night’s stay in a hotel in the Erie PA area on Rt. 90, we noticed that the Wingate By Wyndham was...

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5

Again i am retracting my previous complaint false information failure to cease action by this site will be extremely...

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4.7

i was at the rio mar, PR location, i paid 1,153 dollars for my stay there, i came there and was greeted at the door by...

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Extended Stay Hotel and Wyndham Hotel Group Most Critical Reviews

Lowest rated reviews
1

My stay sucked and called customer service was worse and got lied to this hotel chain is a joke and will never stay at...

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1

We stayed at the play house Wyndham July fourth and to our surprise the room only had one chair which was an office...

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1

I was in my room and suddenly the front disk guy walked in the room without even knocking the doos and when I asked...

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1

I was recently in the Big Island, Hawaii near Kona. I was introduced to Wyndham Kona Resort by a friend and their...

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Extended Stay Hotel and Wyndham Hotel Group Latest Reviews

Recent published reviews
No votes

Paid for room but cancelled it want money refunded back to my debit card I used

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1.5

Bad service, reservations and much more

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1

Booked online, after arriving was informed my room would not have a TV? When asked if there would be discount rate for a...

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No votes

Wyndham Hotel Group &;;;;;;;;; Baymont Hotel Pensacola. Fl (7330 Plantation Road)
SUBJECT:
Over billing by 'baymontinn...

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Extended Stay Hotel and Wyndham Hotel Group Products and Services

Most reviewed product and services
  • Extended Stay Hotel Sanitary Conditions (7 reviews)
  • Extended Stay Hotel Manager (5 reviews)
  • Extended Stay Hotel Room Booking (5 reviews)
  • Wyndham Hotel Group Customer Care (16 reviews)
  • Wyndham Hotel Group Room (7 reviews)
  • Wyndham Hotel Group Manager (5 reviews)