PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Extended Stay Hotel and Motel 6 as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Extended Stay Hotel
Motel 6

Extended Stay Hotel and Motel 6 Overview

Total reviews 83 1856
Company responses 0 0
Issues resolved 1 6

Extended Stay Hotel and Motel 6 Consumer Ratings

Rank
141 out of 1320 in Hotels and Resorts category
206 out of 1320 in Hotels and Resorts category
Location
139 in category
169 in category
Customer service
99 in category
143 in category
Website
116 in category
140 in category
Facilities and Services
134 in category
182 in category

Extended Stay Hotel and Motel 6 Rating Details

Location
3 (23 reviews)
2.6 (839 reviews)
Reviewer's quote

...However the front desk attendant by the name of Molly is amazing and should be the General Manager of this location with the property id 679. Molly is very attentive compassionate and superbly knowledgeable. The company should definetly make Molly the general manager and make Jason Wolfe resign...

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...I just stayed at your location in Waterloo Iowa (off Laporte). While the price was decent and the room ok, the building itself was unsafe. We were woken up multiple times by a man screaming about killing someone in the room next door...

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Customer service
1.7 (23 reviews)
1.5 (931 reviews)
Reviewer's quote

as for customer service I would rate them a whopping ZERO! You do not treat people like that. People who are already displaced and then you throw away belonging that they spent their money on with no warning or heads up. Essentially they told my mom to come back and that a check would be left for...

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...Something needs to be done about their poor poor customer service and yelling at people as if their speaking to their own family member it’s unacceptable..

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Website
2.4 (21 reviews)
2.2 (780 reviews)
Reviewer's quote

Booked online, after arriving was informed my room would not have a TV? When asked if there would be discount rate for a room that was not furnished I was informed there was no discount or rooms available.On the phone with Priceline and before I could get I. Contact with representatives she gave my...

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...The website says kid friendly but that is a lie. It also says kids stay free and that is also false advertisement along with the pool. 7...

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Facilities and Services
2 (21 reviews)
1.5 (800 reviews)
Reviewer's quote

Making this as short as possible my relationship with extended stay here in bothell Washington has reached the boiling point after have spending close to $32000.00 in 3 years and 3 different hotels and having my truck stolen twice at 2 different hotels lost my complete tool collection that I make...

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...I don't understand why this woman is this way, but it's definitely not customer service when I'm being deprived of good services when we are spending our money here..

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Extended Stay Hotel and Motel 6 Pros and Cons

Pros
  • Staff
  • Molly and the room
  • Location
  • Easy access to get on and off interstate
  • Cheap
Cons
  • Customer service
  • Lack of cleanliness in hotel
  • Customer service
  • Not treated as valued customer
  • Bugs

Extended Stay Hotel and Motel 6 Most Positive Reviews

Top rated reviews
5

The beds were not properly clean crumbs were on the sheets and stains were on the sheets the phone didn't work there...

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5

Motel6 dania beach manager Angeria completely unprofesinal rude and put me on a dnr I asked why am I on this list she...

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5

Again i am retracting my previous complaint false information failure to cease action by this site will be extremely...

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5

I was attacked by bed bugs at motel 6 phx. AZ. Indian school an I 17 freeway Jan. 17 2016 room 343 Paul Roberts ...

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Extended Stay Hotel and Motel 6 Most Critical Reviews

Lowest rated reviews
1

My stay sucked and called customer service was worse and got lied to this hotel chain is a joke and will never stay at...

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1

I made a reservation at the Motel 6 in Danvers, Ma. for Aug. 24, 25 and 26 (2014) When we were ready to check in, I...

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1

I was in my room and suddenly the front disk guy walked in the room without even knocking the doos and when I asked...

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1

I stayed here for a week Police were there on a regular basis there were lots of shady characters around the property a...

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Extended Stay Hotel and Motel 6 Latest Reviews

Recent published reviews
No votes

Paid for room but cancelled it want money refunded back to my debit card I used

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No votes

Could you have a manager call me at 717-817-1763 I am irritated that they wanted me to sleep in a bed if somebody else...

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1

Booked online, after arriving was informed my room would not have a TV? When asked if there would be discount rate for a...

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No votes

Having no water for more than 8 hours and it's going to be for a week we have kids here no water can use the restrooms

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Extended Stay Hotel and Motel 6 Products and Services

Most reviewed product and services
  • Extended Stay Hotel Sanitary Conditions (7 reviews)
  • Extended Stay Hotel Customer Care (5 reviews)
  • Extended Stay Hotel Manager (5 reviews)
  • Motel 6 Room (438 reviews)
  • Motel 6 Sanitary Conditions (315 reviews)
  • Motel 6 Customer Care (259 reviews)