PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Extended Stay Hotel and Hyatt as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Extended Stay Hotel
Hyatt

Extended Stay Hotel and Hyatt Overview

Total reviews 83 32
Company responses 0 0
Issues resolved 1 0

Extended Stay Hotel and Hyatt Consumer Ratings

Rank
144 out of 1337 in Hotels and Resorts category
164 out of 1337 in Hotels and Resorts category
Customer service
91 in category
195 in category
Location
136 in category
182 in category
Website
115 in category
215 in category
Facilities and Services
131 in category
103 in category

Extended Stay Hotel and Hyatt Rating Details

Customer service
1.7 (23 reviews)
1.1 (8 reviews)
Reviewer's quote

as for customer service I would rate them a whopping ZERO! You do not treat people like that. People who are already displaced and then you throw away belonging that they spent their money on with no warning or heads up. Essentially they told my mom to come back and that a check would be left for...

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...Hyatt customer service did not even apologize for the inconvenience or try to work a deal to repair their mistake..

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Location
3 (23 reviews)
2.4 (7 reviews)
Reviewer's quote

...However the front desk attendant by the name of Molly is amazing and should be the General Manager of this location with the property id 679. Molly is very attentive compassionate and superbly knowledgeable. The company should definetly make Molly the general manager and make Jason Wolfe resign...

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I found out that Hyatt does discriminate people by looks.

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Website
2.4 (21 reviews)
1.8 (5 reviews)
Reviewer's quote

Booked online, after arriving was informed my room would not have a TV? When asked if there would be discount rate for a room that was not furnished I was informed there was no discount or rooms available.On the phone with Priceline and before I could get I. Contact with representatives she gave my...

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I fell at dfw Hyatt & hit my head & I am very sore Ruined my whole trip" your employee s were mopping up rain inside door & didn't have rug or wet floor sign up. Never came back & checked on me after I filed complaints. Very upset. I expect better care at your hotel. I am going to Dr * &...

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Facilities and Services
2 (21 reviews)
2 (7 reviews)
Reviewer's quote

Making this as short as possible my relationship with extended stay here in bothell Washington has reached the boiling point after have spending close to $32000.00 in 3 years and 3 different hotels and having my truck stolen twice at 2 different hotels lost my complete tool collection that I make...

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Seems that addressing the complaint by Hyatt is to ignore it. No response so the company has to be on the whole a dishonest one that steals money from customers. I would have expected something from them but they seem to think that sticking their head in the sand is the way to go. Very bad hotel...

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Extended Stay Hotel and Hyatt Pros and Cons

Pros
  • Staff
  • Molly and the room
  • Comford beds
  • Bitter taste
Cons
  • Customer service
  • Lack of cleanliness in hotel
  • Not so clean

Extended Stay Hotel and Hyatt Most Positive Reviews

Top rated reviews
5

The beds were not properly clean crumbs were on the sheets and stains were on the sheets the phone didn't work there...

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4

Arrived at the Hyatt in NewYork on 36st after a six hour drive only to be told that ,making the reservations online...

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5

Again i am retracting my previous complaint false information failure to cease action by this site will be extremely...

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3.8

Hyatt will not reimburse my flight tickets $1500 after they cancelled my vacation to Puerto Rico because resort is...

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Extended Stay Hotel and Hyatt Most Critical Reviews

Lowest rated reviews
1

My stay sucked and called customer service was worse and got lied to this hotel chain is a joke and will never stay at...

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1

My wife and I travel all the time and always stay in upscale hotels. We've stayed in a few Hyatts and have never had...

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1

I was in my room and suddenly the front disk guy walked in the room without even knocking the doos and when I asked...

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1

I fell at dfw Hyatt & hit my head & I am very sore Ruined my whole trip" your employee s were mopping up rain inside...

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Extended Stay Hotel and Hyatt Latest Reviews

Recent published reviews
No votes

Paid for room but cancelled it want money refunded back to my debit card I used

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No votes

Hello,
I am staying at the HYATT place in Mt. Laurel, NJ. I stay often especially lately due to family illness around the...

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1

Booked online, after arriving was informed my room would not have a TV? When asked if there would be discount rate for a...

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No votes

the worst customer service in the industry

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Extended Stay Hotel and Hyatt Products and Services

Most reviewed product and services
  • Extended Stay Hotel Sanitary Conditions (7 reviews)
  • Extended Stay Hotel Room Booking (5 reviews)
  • Extended Stay Hotel Customer Care (5 reviews)
  • Hyatt Customer Care (4 reviews)
  • Hyatt Zilara Room (1 review)
  • Hyatt Gift Card (1 review)