PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Extended Stay Hotel and Hyatt as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Extended Stay Hotel
Hyatt

Extended Stay Hotel and Hyatt Overview

Total reviews
79
31
Company responses
0
0
Issues resolved
1
0

Extended Stay Hotel was first mentioned on PissedConsumer on Feb 26, 2010 and since then this brand received 79 reviews. It is 48 reviews more than Hyatt received since Aug 17, 2010.

Extended Stay Hotel and Hyatt Consumer Ratings

Rank
134 out of 1926 in Hotels and Resorts category
174 out of 1926 in Hotels and Resorts category
Staff
85 in category
209 in category
Customer service
97 in category
186 in category
Location
98 in category
180 in category

According to consumer ratings and reviews, Extended Stay Hotel ranks 40 points higher in the Hotels and Resorts category than Hyatt. People gave Extended Stay Hotel 2.1 stars for Staff criterion in Hotels and Resorts category and it is 307 points higher than the worst rated brand in this category. At the same time, Hyatt was rated 1.1 stars for Staff criterion in this category and it is 183 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that Extended Stay Hotel has a higher rating than Hyatt. Regarding Location criterion, consumers gave Extended Stay Hotel 3 stars and it is 75% greater than other in category. Hyatt however was rated 2.4 stars and it is 54% greater than other in category.

Extended Stay Hotel and Hyatt Rating Details

Staff
2.1 (24 reviews)
1.1 (7 reviews)
Reviewer's quote

I'm staying in extended stay Naperville East, The staff is slow to respond to any problems. I will elaborate by saying i have been here 2 months and have had many problems. Management has been dragging the repairs over weeks, still no working phone or water pressure in shower they don't care about...

PissedConsumer917923

Hyatt will not reimburse my flight tickets $1500 after they cancelled my vacation to Puerto Rico because resort is still closed. In Feb 2019 I booked my family's vacation to Hyatt residence club in Puerto Rico for December 2019. I bought airline tickets in June 2019 at a discounted price because...

elizabeth a
Customer service
1.7 (23 reviews)
1.1 (8 reviews)
Reviewer's quote

as for customer service I would rate them a whopping ZERO! You do not treat people like that. People who are already displaced and then you throw away belonging that they spent their money on with no warning or heads up. Essentially they told my mom to come back and that a check would be left for...

Indigo

No response so the company has to be on the whole a dishonest one that steals money from customers. I would have expected something from them but they seem to think that sticking their head in the sand is the way to go. Very bad hotel chain that treats customers this way and I am putting them into...

PissedConsumer943530
Location
3 (22 reviews)
2.4 (7 reviews)
Reviewer's quote

...However the front desk attendant by the name of Molly is amazing and should be the General Manager of this location with the property id 679. Molly is very attentive compassionate and superbly knowledgeable. The company should definetly make Molly the general manager and make Jason Wolfe resign...

Artesia

I found out that Hyatt does discriminate people by looks.

PissedConsumer1092278

Extended Stay Hotel and Hyatt Pros and Cons

Pros
  • Staff
  • Molly and the room
  • Bitter taste
Cons
  • Customer service
  • Lack of cleanliness in hotel
No votes

Extended Stay Hotel and Hyatt Most Positive Reviews

Top rated reviews
5

Again i am retracting my previous complaint false information failure to cease action by this site will be extremely...

3.6

Hyatt will not reimburse my flight tickets $1500 after they cancelled my vacation to Puerto Rico because resort is...

Extended Stay Hotel and Hyatt Most Critical Reviews

Lowest rated reviews
1

My stay sucked and called customer service was worse and got lied to this hotel chain is a joke and will never stay at...

1

My wife and I travel all the time and always stay in upscale hotels. We've stayed in a few Hyatts and have never had...

Extended Stay Hotel and Hyatt Latest Reviews

Recent published reviews
1.8

Making this as short as possible my relationship with extended stay here in bothell Washington has reached the boiling...

Read all 79 reviews

the worst customer service in the industry

Read all 31 reviews

Extended Stay Hotel and Hyatt Products and Services

Most reviewed product and services
  • Extended Stay Hotel Sanitary Conditions (7 reviews)
  • Extended Stay Hotel Customer Care (5 reviews)
  • Extended Stay Hotel Manager (3 reviews)
  • Hyatt Customer Care (3 reviews)
  • Hyatt Gift Card (1 review)
  • Hyatt Zilara Room (1 review)