Extended Stay Hotel vs Hyatt
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Our website collected and compiled various consumer reviews about Extended Stay Hotel and Hyatt as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
Extended Stay Hotel and Hyatt Overview
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Extended Stay Hotel and Hyatt Consumer Ratings
Rank
144
out of 1286 in Hotels and Resorts category
164
out of 1286 in Hotels and Resorts category
Customer service
96
in category
201
in category
Location
137
in category
185
in category
Facilities and Services
136
in category
111
in category
Website
114
in category
214
in category
Extended Stay Hotel and Hyatt Rating Details
Reviewer's quote
as for customer service I would rate them a whopping ZERO! You do not treat people like that. People who are already displaced and then you throw away belonging that they spent their money on with no warning or heads up. Essentially they told my mom to come back and that a check would be left for...
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...Hyatt customer service did not even apologize for the inconvenience or try to work a deal to repair their mistake..
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Reviewer's quote
...However the front desk attendant by the name of Molly is amazing and should be the General Manager of this location with the property id 679. Molly is very attentive compassionate and superbly knowledgeable. The company should definetly make Molly the general manager and make Jason Wolfe resign...
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I found out that Hyatt does discriminate people by looks.
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Reviewer's quote
Making this as short as possible my relationship with extended stay here in bothell Washington has reached the boiling point after have spending close to $32000.00 in 3 years and 3 different hotels and having my truck stolen twice at 2 different hotels lost my complete tool collection that I make...
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Seems that addressing the complaint by Hyatt is to ignore it. No response so the company has to be on the whole a dishonest one that steals money from customers. I would have expected something from them but they seem to think that sticking their head in the sand is the way to go. Very bad hotel...
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Reviewer's quote
Booked online, after arriving was informed my room would not have a TV? When asked if there would be discount rate for a room that was not furnished I was informed there was no discount or rooms available.On the phone with Priceline and before I could get I. Contact with representatives she gave my...
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I fell at dfw Hyatt & hit my head & I am very sore Ruined my whole trip" your employee s were mopping up rain inside door & didn't have rug or wet floor sign up. Never came back & checked on me after I filed complaints. Very upset. I expect better care at your hotel. I am going to Dr * &...
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Extended Stay Hotel and Hyatt Pros and Cons
Pros
- Comford beds
- Bitter taste
Cons
- Customer service
- Lack of cleanliness in hotel
Extended Stay Hotel and Hyatt Most Positive Reviews
Top rated reviews
The beds were not properly clean crumbs were on the sheets and stains were on the sheets the phone didn't work there...
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Arrived at the Hyatt in NewYork on 36st after a six hour drive only to be told that ,making the reservations online...
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Again i am retracting my previous complaint false information failure to cease action by this site will be extremely...
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Hyatt will not reimburse my flight tickets $1500 after they cancelled my vacation to Puerto Rico because resort is...
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Extended Stay Hotel and Hyatt Most Critical Reviews
Lowest rated reviews
My stay sucked and called customer service was worse and got lied to this hotel chain is a joke and will never stay at...
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My wife and I travel all the time and always stay in upscale hotels. We've stayed in a few Hyatts and have never had...
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I was in my room and suddenly the front disk guy walked in the room without even knocking the doos and when I asked...
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I fell at dfw Hyatt & hit my head & I am very sore Ruined my whole trip" your employee s were mopping up rain inside...
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Extended Stay Hotel and Hyatt Latest Reviews
Recent published reviews
No votes
Paid for room but cancelled it want money refunded back to my debit card I used
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No votes
Hello,
I am staying at the HYATT place in Mt. Laurel, NJ. I stay often especially lately due to family illness around the...
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Booked online, after arriving was informed my room would not have a TV? When asked if there would be discount rate for a...
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No votes
the worst customer service in the industry
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Extended Stay Hotel and Hyatt Products and Services
Most reviewed product and services
-
Extended Stay Hotel Sanitary Conditions
(7 reviews)
-
Extended Stay Hotel Room Booking
(5 reviews)
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Extended Stay Hotel Customer Care
(5 reviews)
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Hyatt Customer Care
(4 reviews)
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Hyatt Zilara Room
(1 review)
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Hyatt Gift Card
(1 review)
How would you compare Extended Stay Hotel vs Hyatt?
I have stayed in Hyatt Hotels many times and the customer service is much better than the Extended Stay Hotel, bases on my stay June 5 and 6. I understand the repaving of the parking lots that was taking place, but, I feel I should have been notified that this was taking place and I might endure parking issues.
Being informed is being better prepared. However, there is no excuse for the room being dirty. I have never experienced that at a Hyatt hotel.
I did not suffer loss, except the $250 for two nights stay in a dirty room and the parking issues. I plan to contact the corporate offices of the Extended Stay organization and request at least half of my money be returned for the inconvenience of the dirty room and parking issues.