PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Extended Stay Hotel and Holiday Inn Express Hotels as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Extended Stay Hotel
Holiday Inn Express Hotels

Extended Stay Hotel and Holiday Inn Express Hotels Overview

Total reviews 83 62
Company responses 0 0
Issues resolved 1 0

Extended Stay Hotel and Holiday Inn Express Hotels Consumer Ratings

Rank
140 out of 1326 in Hotels and Resorts category
257 out of 1326 in Hotels and Resorts category
Location
137 in category
214 in category
Customer service
94 in category
202 in category
Website
114 in category
123 in category
Facilities and Services
131 in category
171 in category

Extended Stay Hotel and Holiday Inn Express Hotels Rating Details

Location
3 (23 reviews)
2 (7 reviews)
Reviewer's quote

...However the front desk attendant by the name of Molly is amazing and should be the General Manager of this location with the property id 679. Molly is very attentive compassionate and superbly knowledgeable. The company should definetly make Molly the general manager and make Jason Wolfe resign...

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Indianapolis East Hotel worst facility ever stayed in . Bug removal Cleanliness is not a priority

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Customer service
1.7 (23 reviews)
1.1 (12 reviews)
Reviewer's quote

as for customer service I would rate them a whopping ZERO! You do not treat people like that. People who are already displaced and then you throw away belonging that they spent their money on with no warning or heads up. Essentially they told my mom to come back and that a check would be left for...

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After complaining to Holiday Inn's customer service I was told that they would send my concerns to the downtown New Orleans manager. I have not heard anything else from them or the Hotel management. The reason I choose the Holiday Inn Express is because I thought staying at a Holiday Hotel would be...

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Website
2.4 (21 reviews)
2.3 (6 reviews)
Reviewer's quote

Booked online, after arriving was informed my room would not have a TV? When asked if there would be discount rate for a room that was not furnished I was informed there was no discount or rooms available.On the phone with Priceline and before I could get I. Contact with representatives she gave my...

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...my vacation was ruined because of the condition of the hotel we didnt even get to hang out or enjoy the amenities at the hotel Shown in the photos on the website also because they said they have a hot breakfast it was no such thing they gave us yogurt Bagels coffee juices my issue was not being informed of the condition of the place before we got there I feel that I was stuck because I didnt have another thousand 1061. 20 the cost we pay to stay to go to another hotel I fail because they carry in your name the standard shouldve been...

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Facilities and Services
2 (21 reviews)
1.6 (5 reviews)
Reviewer's quote

Making this as short as possible my relationship with extended stay here in bothell Washington has reached the boiling point after have spending close to $32000.00 in 3 years and 3 different hotels and having my truck stolen twice at 2 different hotels lost my complete tool collection that I make...

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6/29/17 to 7/9/17 Terrible experience at the Holiday Inn Express, Downtown New Orleans on 334 O'Keefe Ave., New Orelans After waiting more than an hour in the lobby of the Holiday Inn Express Downtown New Orleans because the desk clerk said the computers were down. I was checked into my room. That...

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Extended Stay Hotel and Holiday Inn Express Hotels Pros and Cons

Pros
  • Staff
  • Molly and the room
  • Hotel is nice
  • Breakfeast was good
Cons
  • Customer service
  • Lack of cleanliness in hotel
  • Them keeping the money after cancellation
  • Then charged me over 300 dollars
  • Safety concerns

Extended Stay Hotel and Holiday Inn Express Hotels Most Positive Reviews

Top rated reviews
5

The beds were not properly clean crumbs were on the sheets and stains were on the sheets the phone didn't work there...

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No votes
5

Again i am retracting my previous complaint false information failure to cease action by this site will be extremely...

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No votes

Extended Stay Hotel and Holiday Inn Express Hotels Most Critical Reviews

Lowest rated reviews
1

My stay sucked and called customer service was worse and got lied to this hotel chain is a joke and will never stay at...

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1

Holiday Inn will not allow you to review on their site if you book through Hotwire, probably because you do not get thei...

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1

I was in my room and suddenly the front disk guy walked in the room without even knocking the doos and when I asked...

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1

The hotel itself is nice, the rooms are clean, breakfast in the morning was convenient. When I checked in, I was...

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Extended Stay Hotel and Holiday Inn Express Hotels Latest Reviews

Recent published reviews
No votes

Paid for room but cancelled it want money refunded back to my debit card I used

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1

We when On Vacation stayed at a hotel Waycross GA address 1761 Memory Dr. it's supposed to be a holiday inn Express...

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1

Booked online, after arriving was informed my room would not have a TV? When asked if there would be discount rate for a...

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2.3

Indianapolis East Hotel worst facility ever stayed in . Bug removal Cleanliness is not a priority

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Extended Stay Hotel and Holiday Inn Express Hotels Products and Services

Most reviewed product and services
  • Extended Stay Hotel Sanitary Conditions (7 reviews)
  • Extended Stay Hotel Manager (5 reviews)
  • Extended Stay Hotel Room Booking (5 reviews)
  • Holiday Inn Express Hotels Room Booking (3 reviews)
  • Holiday Inn Express Hotels Room (3 reviews)