PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Extended Stay America and Motel 6 as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Extended Stay America
Motel 6

Extended Stay America and Motel 6 Overview

Total reviews
59
1778
Company responses
0
0
Issues resolved
0
6

Extended Stay America and Motel 6 Consumer Ratings

Rank
195 out of 1230 in Hotels and Resorts category
204 out of 1230 in Hotels and Resorts category
Customer service
180 in category
129 in category
Value for money
85 in category
137 in category
Quality of Accommodation
135 in category
162 in category
Website
113 in category
133 in category

Extended Stay America and Motel 6 Rating Details

Customer service
1.3 (32 reviews)
1.5 (887 reviews)
Reviewer's quote

Your employee Gami then stood in room with my husband, myself and children and we talked about customer service and our husband's, she was telling me about another customer that reminded her of my husband. The next morning of July 6 we had stepped out my husband stopped at front desk asked if our...

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Filthy room, terrible customer service, bedbugs, rude front desk clerk. Have had no response from Motel 6..

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Value for money
2 (29 reviews)
1.7 (728 reviews)
Reviewer's quote

...So their company is horrible they got roaches everywhere and basically I just leave my truck for 6 6 days because they wouldn't put the money back on my card until that long just because I complained about cockroaches!!!!!..

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...The manager was extremely rude and told me I would owe them money if she was to accommodate me with a refund..

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Quality of Accommodation
1.9 (29 reviews)
1.6 (750 reviews)
Reviewer's quote

I was quoted a set price and signed up for ESA PERKS.They have added exorbitant charges that NO ONE ever said I would incur. There is no Maid service here due to COVID. I vacuum my own room. That is okay! as Long as I am given the room rate of $66.30 a night as promised. BUT there are daily room...

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...thank you Red Roof Inn and Quality Inn, Super * etc..

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Website
2.4 (27 reviews)
2.2 (744 reviews)
Reviewer's quote

I am 8 months pregnant. I have PTSD and am here with a service dog and my husband who is an essential worker. I had a man knock on my door wanting in to check a safety item. I was not comfortable with this and asked if he could come back when my husband here or wait until we leave. I do not want to...

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Website says one price hotel says another. Rude reservations person..

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Extended Stay America and Motel 6 Pros and Cons

Pros
  • Non
  • Location and pricing
  • Will sometimes work with you on payments
  • Easy access to get on and off interstate
  • Cheap
  • Location
Cons
  • Poor customer service
  • Rooms are not clean
  • Staff
  • Customer service
  • Bugs
  • Not treated as valued customer

Extended Stay America and Motel 6 Most Positive Reviews

Top rated reviews
5

Extended Stay America, The Mt Moriah Location is very clean. The carpet is clean and smell good. Hallways stay clean...

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5

Motel6 dania beach manager Angeria completely unprofesinal rude and put me on a dnr I asked why am I on this list she...

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5

Even though I contacted *** off customer I'm not pissed off you have the perfect manager in here Diddy has done his job...

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5

I was attacked by bed bugs at motel 6 phx. AZ. Indian school an I 17 freeway Jan. 17 2016 room 343 Paul Roberts ...

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Extended Stay America and Motel 6 Most Critical Reviews

Lowest rated reviews
1

3 weeks ago I fell on the turned under mat coming to the desk and fell on my new knee replacement. My knee swelled up an...

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1

I made a reservation at the Motel 6 in Danvers, Ma. for Aug. 24, 25 and 26 (2014) When we were ready to check in, I...

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1

I had a horrible stay at a hotel that I booked through booking.com n they promised to call me back n they never did...

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1

I stayed here for a week Police were there on a regular basis there were lots of shady characters around the property a...

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Extended Stay America and Motel 6 Latest Reviews

Recent published reviews
1

I am 8 months pregnant. I have PTSD and am here with a service dog and my husband who is an essential worker. I had a...

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No votes

Well first of all I was put in the wrong motel for $86 I just want to *** money back second of all your *** customer...

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1.4

I was quoted a set price and signed up for ESA PERKS.
They have added exorbitant charges that NO ONE ever said I would in...

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1

I used the Motel 6 app to reserve a room at the local Motel 6 in Mesa, Arizona (336 W Hampton)... I never went to...

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Extended Stay America and Motel 6 Products and Services

Most reviewed product and services
  • Extended Stay America Room (9 reviews)
  • Extended Stay America Customer Care (9 reviews)
  • Extended Stay America Room Booking (4 reviews)
  • Motel 6 Room (422 reviews)
  • Motel 6 Sanitary Conditions (313 reviews)
  • Motel 6 Customer Care (252 reviews)