PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about InTown Suites and Extended Stay America as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

InTown Suites
Extended Stay America

InTown Suites and Extended Stay America Overview

Total reviews 268 135
Company responses 0 0
Issues resolved 2 1

InTown Suites and Extended Stay America Consumer Ratings

Rank
209 out of 1348 in Hotels and Resorts category
198 out of 1348 in Hotels and Resorts category
Customer service
159 in category
192 in category
Facilities and Services
165 in category
176 in category
Price Affordability
148 in category
141 in category
Location
190 in category
155 in category

InTown Suites and Extended Stay America Rating Details

Customer service
1.4 (97 reviews)
1.2 (78 reviews)
Reviewer's quote

No customer service experience, calls guest rude names and makes fun of them and speaks Spanish to everyone. there were rooms with a lot of noisy kids and mother smoking drugs, and the rooms have roaches, AC smell bad, refrigs are very old, and don't work. manager will burst into room for no...

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Customer service was not willing to understand my situation nor helpful in making the necessary adjustments to my reservation. Needless to say I will never make this mistake with Extended Stay nor recommend this hotel to anyone again. This is tactic that is close to being criminal as I am paying...

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Facilities and Services
1.7 (91 reviews)
1.6 (66 reviews)
Reviewer's quote

...You have to pay $2 for a card to use the laundry facilities and reload it in the office. With *** office hours this sucks to have to do it at the staffs convenience hours, 11-7 except Sundays which it's closed. The internet is so slow you can hardly do anything...

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When I spoke to four guest services reps in a week and was repeatedly told that I would get a call back from corporate manager, Brandi **** to resolve this dispute, I believed them. She not only refused to contact me, she closed the case with no refund and put a DNS (do not rent) status in my...

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Price Affordability
2.1 (88 reviews)
2.1 (70 reviews)
Reviewer's quote

...I’m asking that we get a week free from the inconvenience or at least 3 days off weekly price . I do want to stay there bc I love the hotels and the rates. We need somewhere to stay for next couple weeks but after this I think you guys should make it right before we come back...

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...I thought it was kind of weird didn't think much of it I went online reserved my room for another week at the same price that I paid the previous week. well when Monday came around and I got home from work I noticed all that money missing and it kind of clicked..

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Location
2.4 (85 reviews)
2.7 (67 reviews)
Reviewer's quote

I will be homeless if I and to get evicted out of my residency here at this InTown Suites location. I am very frustrated as I have not caused any issues and have always made my payments on time. I need immediate assistance from someone at corporate to see about any type of help during this hard...

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...I asked to be transferred to a sister hotel and the manager Teresa told the employee Ellen and Amy that they would transfer me but I would have to pay the difference because the Tiffany Springs location is more expensive. I would like my full refund for my entire stay and my deposit as well..

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InTown Suites and Extended Stay America Pros and Cons

Pros
  • No pros
  • Location
  • Non
  • Non
  • Location and pricing
  • Mangament
Cons
  • Disgusting rooms
  • Rudeness of staff
  • Rude woman in the office
  • Rooms are not clean
  • Poor customer service
  • Unprofessional staff and management

InTown Suites and Extended Stay America Most Positive Reviews

Top rated reviews
5

Me & my family have stumbled intona hard spot & came to intown suites to pretty much not be on the streets...

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5

Extended Stay America, The Mt Moriah Location is very clean. The carpet is clean and smell good. Hallways stay clean...

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5

We have been here for almost 2 months and we have paid by the day about a week ago its all the suddon a problem and had...

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5

Even though I contacted *** off customer I'm not pissed off you have the perfect manager in here Diddy has done his job...

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InTown Suites and Extended Stay America Most Critical Reviews

Lowest rated reviews
1

When we finally had enough of the confrontational, rude, moody manager of our InTown Suites location, we hit the road. ...

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1

3 weeks ago I fell on the turned under mat coming to the desk and fell on my new knee replacement. My knee swelled up an...

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1

This is my third time trying to contact someone for 3 days. I was staying at the intown suites I 45 in houston tx at...

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1

I had a horrible stay at a hotel that I booked through booking.com n they promised to call me back n they never did...

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InTown Suites and Extended Stay America Latest Reviews

Recent published reviews
1

Manager rebecca at inn town suites on metric drive is fraternizing with the guest and doing alot of illegal things on...

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1

just put money back in my account Today

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2

My child accidentally pulled the fire alarm, or so the property manager says. The footage is quite blurry. It does not a...

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1

As of now this issue should have bern addressed yet the staff and communications at extend stay was very unpleasant in...

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InTown Suites and Extended Stay America Products and Services

Most reviewed product and services
  • Intown Suites Room (73 reviews)
  • Intown Suites Manager (43 reviews)
  • Intown Suites Sanitary Conditions (16 reviews)
  • Extended Stay America Room (13 reviews)
  • Extended Stay America Sanitary Conditions (5 reviews)
  • Extended Stay America Facility (4 reviews)