PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about InTown Suites and Extended Stay America as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

InTown Suites
Extended Stay America

InTown Suites and Extended Stay America Overview

Total reviews
223
28
Company responses
0
0
Issues resolved
1
0

InTown Suites was first mentioned on PissedConsumer on Aug 1, 2008 and since then this brand received 223 reviews. It is 195 reviews more than Extended Stay America received since Aug 21, 2012.

InTown Suites and Extended Stay America Consumer Ratings

Rank
221 out of 1796 in Hotels and Resorts category
185 out of 1796 in Hotels and Resorts category
Customer service
145 in category
193 in category
Staff
193 in category
214 in category
Website
141 in category
91 in category

According to consumer ratings and reviews, Extended Stay America ranks 36 points higher in the Hotels and Resorts category than InTown Suites. People gave InTown Suites 1.4 stars for Customer service criterion in Hotels and Resorts category and it is 268 points higher than the worst rated brand in this category. At the same time, Extended Stay America was rated 1.1 stars for Customer service criterion in this category and it is 220 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that InTown Suites has a higher rating than Extended Stay America. Regarding Website criterion, consumers gave InTown Suites 2.1 stars and it is 66% greater than other in category. Extended Stay America however was rated 2.7 stars and it is 78% greater than other in category.

InTown Suites and Extended Stay America Rating Details

Customer service
1.4 (81 reviews)
1.1 (15 reviews)
Reviewer's quote

No customer service experience, calls guest rude names and makes fun of them and speaks Spanish to everyone. there were rooms with a lot of noisy kids and mother smoking drugs, and the rooms have roaches, AC smell bad, refrigs are very old, and don't work. manager will burst into room for no...

PissedConsumer1288318

Your employee Gami then stood in room with my husband, myself and children and we talked about customer service and our husband's, she was telling me about another customer that reminded her of my husband. The next morning of July 6 we had stepped out my husband stopped at front desk asked if our...

Neita
Staff
1.4 (76 reviews)
1.1 (15 reviews)
Reviewer's quote

...first floor king suit due to blind 8 yr old son got upstairs room extremely rude front desk girl refused to move us after staying over a month at least 20 staff members living in the hotel yet no one does anything the office always closed have to call a number to get the person to return toilet leaked air...

Samantha m

Staff told me that i had to check out today on x mas eve for no reason. My family and I have been living here at this location for over 45 days and have nowhere else to go..

Somer
Website
2.1 (74 reviews)
2.7 (12 reviews)
Reviewer's quote

Hello my name is Shelby cates and I stayed in room 137 for about 6 months had no issues till the day of Christmas 12/25/2019 the neighbors keep harassing us and we called the cops they keep sending cops to my door for making false allegations. It started with our son who is in the autism spectrum...

Tiphani

I stayed at the hotel from Jan 10-12 2020, on the 11th i was in shower and the plastic shower curtain was touching the bottom an there were no safety grips in the shower well i slip and fell out of tub hurting my back of head and shoulder area the next morning when leaving i notice that the shower...

Tanya H

InTown Suites and Extended Stay America Pros and Cons

Pros
  • Location
  • Non
  • Free wifi
  • Non
  • Will sometimes work with you on payments
  • Location and pricing
Cons
  • Rude woman in the office
  • Supervisor
  • Rudeness of staff
  • Poor customer service
  • Unsafe
  • Staff

InTown Suites and Extended Stay America Most Positive Reviews

Top rated reviews
5

Me & my family have stumbled intona hard spot & came to intown suites to pretty much not be on the streets...

5

Extended Stay America, The Mt Moriah Location is very clean. The carpet is clean and smell good. Hallways stay clean...

InTown Suites and Extended Stay America Most Critical Reviews

Lowest rated reviews
1

When we finally had enough of the confrontational, rude, moody manager of our InTown Suites location, we hit the road. ...

1

3 weeks ago I fell on the turned under mat coming to the desk and fell on my new knee replacement. My knee swelled up an...

InTown Suites and Extended Stay America Latest Reviews

Recent published reviews
1

Every night you can not sleep the person who work at night be having loud company over he be drink on the job they need...

Read all 223 reviews
3

I stayed at the hotel from Jan 10-12 2020, on the 11th i was in shower and the plastic shower curtain was touching the...

Read all 28 reviews

InTown Suites and Extended Stay America Products and Services

Most reviewed product and services
  • Intown Suites Room (70 reviews)
  • Intown Suites Manager (35 reviews)
  • Intown Suites Customer Care (20 reviews)
  • Extended Stay America Room (6 reviews)
  • Extended Stay America Shower Facility (2 reviews)
  • Extended Stay America Sanitary Conditions (2 reviews)