PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Extended Stay America and InTown Suites as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Extended Stay America
InTown Suites

Extended Stay America and InTown Suites Overview

Total reviews
59
245
Company responses
0
0
Issues resolved
0
1

Extended Stay America and InTown Suites Consumer Ratings

Rank
195 out of 1230 in Hotels and Resorts category
206 out of 1230 in Hotels and Resorts category
Customer service
180 in category
146 in category
Quality of Accommodation
135 in category
147 in category
Value for money
85 in category
116 in category
Website
113 in category
151 in category

Extended Stay America and InTown Suites Rating Details

Customer service
1.3 (32 reviews)
1.4 (87 reviews)
Reviewer's quote

Your employee Gami then stood in room with my husband, myself and children and we talked about customer service and our husband's, she was telling me about another customer that reminded her of my husband. The next morning of July 6 we had stepped out my husband stopped at front desk asked if our...

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No customer service experience, calls guest rude names and makes fun of them and speaks Spanish to everyone. there were rooms with a lot of noisy kids and mother smoking drugs, and the rooms have roaches, AC smell bad, refrigs are very old, and don't work. manager will burst into room for no...

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Quality of Accommodation
1.9 (29 reviews)
1.8 (77 reviews)
Reviewer's quote

I was quoted a set price and signed up for ESA PERKS.They have added exorbitant charges that NO ONE ever said I would incur. There is no Maid service here due to COVID. I vacuum my own room. That is okay! as Long as I am given the room rate of $66.30 a night as promised. BUT there are daily room...

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We addressed the issue with General Manager Magda Dolce, asking for an accommodation and was told we can not be accommodated because a notice was passed. However the notice did not state pressure washing would be done right outside our room door, and it only referenced vehicles, which are on the...

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Value for money
2 (29 reviews)
1.9 (72 reviews)
Reviewer's quote

...So their company is horrible they got roaches everywhere and basically I just leave my truck for 6 6 days because they wouldn't put the money back on my card until that long just because I complained about cockroaches!!!!!..

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...Now I have lost food, gas money & time to go get my license all over again..

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Website
2.4 (27 reviews)
2.1 (80 reviews)
Reviewer's quote

I am 8 months pregnant. I have PTSD and am here with a service dog and my husband who is an essential worker. I had a man knock on my door wanting in to check a safety item. I was not comfortable with this and asked if he could come back when my husband here or wait until we leave. I do not want to...

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Someone saying they work this this company attempted to try and scam me and they had my information also

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Extended Stay America and InTown Suites Pros and Cons

Pros
  • Non
  • Location and pricing
  • Will sometimes work with you on payments
  • Non
  • Location
  • No pros
Cons
  • Poor customer service
  • Rooms are not clean
  • Staff
  • Supervisor
  • Rudeness of staff
  • Rude woman in the office

Extended Stay America and InTown Suites Most Positive Reviews

Top rated reviews
5

Extended Stay America, The Mt Moriah Location is very clean. The carpet is clean and smell good. Hallways stay clean...

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5

Me & my family have stumbled intona hard spot & came to intown suites to pretty much not be on the streets...

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5

Even though I contacted *** off customer I'm not pissed off you have the perfect manager in here Diddy has done his job...

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5

We have been here for almost 2 months and we have paid by the day about a week ago its all the suddon a problem and had...

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Extended Stay America and InTown Suites Most Critical Reviews

Lowest rated reviews
1

3 weeks ago I fell on the turned under mat coming to the desk and fell on my new knee replacement. My knee swelled up an...

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1

When we finally had enough of the confrontational, rude, moody manager of our InTown Suites location, we hit the road. ...

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1

I had a horrible stay at a hotel that I booked through booking.com n they promised to call me back n they never did...

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1

This is my third time trying to contact someone for 3 days. I was staying at the intown suites I 45 in houston tx at...

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Extended Stay America and InTown Suites Latest Reviews

Recent published reviews
1

I am 8 months pregnant. I have PTSD and am here with a service dog and my husband who is an essential worker. I had a...

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2.3

Someone saying they work this this company attempted to try and scam me and they had my information also

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1.4

I was quoted a set price and signed up for ESA PERKS.
They have added exorbitant charges that NO ONE ever said I would in...

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No votes

I need to talk to someone as soon as possible.

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Extended Stay America and InTown Suites Products and Services

Most reviewed product and services
  • Extended Stay America Customer Care (9 reviews)
  • Extended Stay America Room (9 reviews)
  • Extended Stay America Room Booking (4 reviews)
  • Intown Suites Room (72 reviews)
  • Intown Suites Manager (39 reviews)
  • Intown Suites Customer Care (24 reviews)