PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about J Crew and Express as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

J Crew
Express

J Crew and Express Overview

Total reviews
4
92
Company responses
0
0
Issues resolved
0
1

Express was first mentioned on PissedConsumer on Jun 22, 2010 and since then this brand received 92 reviews. It is 88 reviews more than J Crew received since Feb 16, 2011.

J Crew and Express Consumer Ratings

Rank
125 out of 2463 in Footwear and Clothing category
466 out of 4568 in E-commerce category
Customer service
824 in category
328 in category
Website
86 in category
426 in category
Discounts and Special Offers
44 in category
281 in category

J Crew and Express Rating Details

Customer service
1 (1 review)
1.3 (51 reviews)
Reviewer's quote

I spent over 300$ on a scarf and sweater at J. Crew. The sweater did not wear well at all. It started to pill less than 2 months of wear. I emailed their help 3 times, I emailed corporate headquarters and received no answer. I am writing this review 10 days after the first email. How rude!!...

Marquisa

The worst clothing company to deal with.

PissedConsumer1686548
Website
4 (1 review)
2 (43 reviews)
Reviewer's quote

No items

I placed an order last Sunday and still have yet to receive a shipping confirmation - that’s over a week with no ETA. I submitted a inquiry through their website/email on Wednesday with no response (despite the auto email saying they would get back with me in 24 hours) it’s friday, so I decided to...

Miranda
Discounts and Special Offers
4 (1 review)
2 (40 reviews)
Reviewer's quote

No items

I placed an order for 4 shirts, 2 dresses, and a belt online. the shirts and dresses were 40% off, and I was able to use a coupon for $75 off of $200 purchase, PLUS my rewards that I have accumulated since Christmas. I thought I was getting such a great deal (only cost me about $67 for all those...

PissedConsumer1021144

J Crew and Express Pros and Cons

Pros
  • Design
  • Merchandise
  • Clothing styles
  • Variety of outfit
Cons
No votes
  • Customer service
  • Attitudes
  • Customer service rep

J Crew and Express Most Positive Reviews

Top rated reviews
No votes
5

Exchange of wrong suit size

J Crew and Express Most Critical Reviews

Lowest rated reviews
2.9

I spent over 300$ on a scarf and sweater at J. Crew. The sweater did not wear well at all. It started to pill less...

1

Spent $300 on clothing, wore a shirt once and started to unravel at the hem. When I brought it in I was told too bad....

J Crew and Express Latest Reviews

Recent published reviews

J.CREW decreased my credit limit without notifications.
So today, I logged into my JCREW and found out that the credit li...

Read all 4 reviews
1.6

The worst clothing company to deal with.

Read all 92 reviews

J Crew and Express Products and Services

Most reviewed product and services
No votes
  • Express Customer Care (16 reviews)
  • Express Manager (13 reviews)
  • Express Shipping Service (11 reviews)