Express Scripts vs Walgreens: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Express Scripts and Walgreens as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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Express Scripts

Has Verified Representatives

2.3

Walgreens

2.1

Express Scripts

Walgreens

Express Scripts and Walgreens Overview

Total reviews

628

2065

Company responses

342

Issues resolved

Express Scripts and Walgreens Consumer Ratings

Rank

64 out of 526 in Pharmacy category

74 out of 526 in Pharmacy category

Customer service

88 in category

74 in category

Website

87 in category

53 in category

Product or Service Quality

78 in category

44 in category

Price Affordability

93 in category

73 in category

Express Scripts and Walgreens Rating Details

Customer service

1.2 (286 reviews)

1.4 (661 reviews)

Reviewer's quote

...What do I need to do to be reimbursed? I don’t want customer service to respond. I want someone from corporate who can resolve this. Thank you, Tom Alexander 813-924-1125..

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...So, I called their 877 customer service number. I was told that the 20% is IN STORE ONLY. I don't see that online...

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Website

1.6 (244 reviews)

2.6 (498 reviews)

Reviewer's quote

After two weeks, I never received medication, checking their website, they removed precipitation so I could not get it filled again. One hopes that they are not being vindictive with me by cancelling a prescription because I complained about it. Another phone call, 90 min of time and I got verbal...

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...I showed the manager the order from the Walgreens website and honored it. The assistant manager was angry. Told me they would not be allowed as passport photos, she was very angry and, nasty, so I asked her if they wouldn't work as passport photos why would Walgreens change me $30...

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Product or Service Quality

1.5 (240 reviews)

2.2 (487 reviews)

Reviewer's quote

...Customer service will not relinquish any details to me and when my pharmacist calls he is transferred to different departments. They are holding my prescription hostage. Will be making complaint to the State Board of Pharmacy in Michigan...

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...Called customer service to cancel since i already got what I needed elsewhere. They said they would submit a form to another department and it may or may not still charge and show up then I would have to return it. Checked again and still not cancelled showing in process...

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Price Affordability

2 (239 reviews)

2.3 (481 reviews)

Reviewer's quote

Why? Every time I mail it in, they try to fill it with the name brand version and charge me full price. When I call, I always get different excuses as to why: "We could have been out of the generic when it was received", "If your doctor doesn't write it for the generic version, we will fill name...

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...He was going to charge me full price. So i said get 1 free. He asks if i have a card...

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Express Scripts and Walgreens Pros and Cons

Pros

90 day supply of medicine delivered to your residence
Trying to save money
Value for money on accurate prescription

Store location convenient
Store and old staff 3 months ago
Location

Cons

Terrible customer service
Very pooor service
Treated with disrespect

Customer service
Pharmacist was rude
Rude pharmacist

Express Scripts and Walgreens Most Positive Reviews

Top rated reviews

this customer makes it almost imppossible to get your prescription filled. they use a very old system mail or fax. ...

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I called in a prescription 5 days ago and the pharmacist keeps telling me that the Doctor hasn't called back. The...

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I got a phone call today from my doctors office today saying "I sent your refill request to Express Script?" I quickly...

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This happened almost two weeks ago and still has me upset and angry . I called and complained and still no one has...

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Express Scripts and Walgreens Most Critical Reviews

Lowest rated reviews

I take a specialty drug with a cost of $20,000 per 5 day infusion therapy every 3 months. Express Scripts processes the...

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I went to the Walgreens today at 1pm and they asked for my ID to purchase a money pak. I let them know I purchase one a...

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BCBS makes it impossible to get a 90 day prescription unless you use Express Scripts mail order service. I have tried...

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I bought a loadable MasterCard from Wal- Green for my son who was traveling across country to use for gas .When he used...

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Express Scripts and Walgreens Latest Reviews

Recent published reviews

After my review here from several days ago, I received an anonymous call with no caller ID. I never answer those calls....

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No votes

I had to do Rx shipping on my phone to receive my prescriptions to be safe with this pandemic, and week later I...

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Hello,
In March I began trying to get reimbursed for 2 prescriptions. I’ve sent in copies of fill history for both. I’ve...

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No votes

My understanding is customers are supposed to wear masks in Walgreens. What about the employees? I went to the...

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Express Scripts and Walgreens Products and Services

Most reviewed product and services

Express Scripts Prescription Refill (268 reviews)
Express Scripts Customer Care (74 reviews)
Express Scripts Shipping Service (9 reviews)

Walgreens Prescription Refill (446 reviews)
Walgreens Pharmacist (246 reviews)
Walgreens Manager (180 reviews)

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Customer service

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