PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Express Scripts and Walgreens as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Express Scripts
Has Verified Representatives
2.3
Walgreens
2.2
Express Scripts
Walgreens

Express Scripts and Walgreens Overview

Total reviews 681 2251
Company responses 394 0
Issues resolved 6 7

Express Scripts and Walgreens Consumer Ratings

Rank
71 out of 695 in Pharmacy category
83 out of 695 in Pharmacy category
Customer service
96 in category
79 in category
Website
100 in category
57 in category
Product or Service Quality
84 in category
51 in category
Price Affordability
106 in category
71 in category

Express Scripts and Walgreens Rating Details

Customer service
1.3 (311 reviews)
1.5 (755 reviews)
Reviewer's quote

I've been waiting on hold for over hire more 34:39 this is entirely unacceptable!!! Hire more customer service reps!!..

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Poor customer service from the pharmacist name Quan Bui. He was very rude to me and insulted me thinking I wouldn't know. Terrible person..

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Website
1.7 (264 reviews)
2.6 (576 reviews)
Reviewer's quote

...Express scripts website states prescription cancelled. This has been going on for 3 weeks. Out of medication and can't function without it...

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...I showed the manager the order from the Walgreens website and honored it. The assistant manager was angry. Told me they would not be allowed as passport photos, she was very angry and, nasty, so I asked her if they wouldn't work as passport photos why would Walgreens change me $30...

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Product or Service Quality
1.5 (262 reviews)
2.2 (568 reviews)
Reviewer's quote

...The service representative got frustrated over my questions and CANCELED the prescription. I can no longer even access my account, so I guess Express Scripts canceled that too. I am a military veteran with over 26 years service and being treated like crap by a DOD contracted business..

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Walgreens in Carrollton, GA has the worst pharmacy service. Daughter is a busy professional. Shes had to return twice to get a simple prescription filled for her dental surgery...

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Price Affordability
2 (259 reviews)
2.4 (560 reviews)
Reviewer's quote

...Changed from the lowest price RX to the highest priced RX. Said value plan was no more ( see photo ). Talked with Medicare they found my wife and I policies and said Express Scripts can only change like for like policies..

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...He was very rude he want me to pay for the full price he didn't even try to make me happy he was willing to thought it I garbage to the let me give it at discount. I call the customer *** line but got no body on the line the 7 minute wait..

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Express Scripts and Walgreens Pros and Cons

Pros
  • 90 day supply of medicine delivered to your residence
  • Trying to save money
  • Value for money on accurate prescription
  • Employees cashier
  • Location
  • Convenience
Cons
  • Terrible customer service
  • Very pooor service
  • Incompetent agency
  • Customer service
  • Pharmacist was rude
  • Rude pharmacist

Express Scripts and Walgreens Most Positive Reviews

Top rated reviews
5

this customer makes it almost imppossible to get your prescription filled. they use a very old system mail or fax. ...

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5

I called in a prescription 5 days ago and the pharmacist keeps telling me that the Doctor hasn't called back. The...

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5

I got a phone call today from my doctors office today saying "I sent your refill request to Express Script?" I quickly...

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5

This happened almost two weeks ago and still has me upset and angry . I called and complained and still no one has...

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Express Scripts and Walgreens Most Critical Reviews

Lowest rated reviews
1

I take a specialty drug with a cost of $20,000 per 5 day infusion therapy every 3 months. Express Scripts processes the...

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1

I went to the Walgreens today at 1pm and they asked for my ID to purchase a money pak. I let them know I purchase one a...

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1

BCBS makes it impossible to get a 90 day prescription unless you use Express Scripts mail order service. I have tried...

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1

I bought a loadable MasterCard from Wal- Green for my son who was traveling across country to use for gas .When he used...

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Express Scripts and Walgreens Latest Reviews

Recent published reviews
No votes

I the end of December and refill signed up for this service in November , gave all my medications and was told to call...

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1

I was a customer at the Walgreens at Cornel road in Beaverton Oregon. I witnessed a manager (female manager) gossiping b...

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1

We had a limit that could be charged on our Express-Scripts account for a prescription of $50. We were contacted...

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1

Walgreens in Carrollton, GA has the worst pharmacy service. Daughter is a busy professional. Shes had to return twice...

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Express Scripts and Walgreens Products and Services

Most reviewed product and services
  • Express Scripts Prescription Refill (276 reviews)
  • Express Scripts Shipping Service (10 reviews)
  • Express Scripts Medicare Part D Health Plan (6 reviews)
  • Walgreens Prescription Refill (465 reviews)
  • Walgreens Pharmacist (247 reviews)
  • Walgreens Manager (184 reviews)