PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions.
Our website collected and compiled various consumer reviews about Express Scripts and Walgreens as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
Walgreens was first mentioned on PissedConsumer on Mar 5, 2008 and since then this brand received 2015 reviews. It is 1416 reviews more than Express Scripts received since Sep 16, 2011. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Express Scripts customer support team than with Walgreens customer service.
Express Scripts and Walgreens Consumer Ratings
Rank
65
out of 774 in Pharmacy category
68
out of 774 in Pharmacy category
Customer service
84
in category
73
in category
Staff
84
in category
64
in category
Website
80
in category
47
in category
According to consumer ratings and reviews, Express Scripts ranks 3 points higher in the Pharmacy category than Walgreens.
People gave Express Scripts 1.2 stars for Customer service criterion in Pharmacy category and it is 109 points higher than the worst rated brand in this category.
At the same time, Walgreens was rated 1.4 stars for Customer service criterion in this category and it is 120 points higher than the worst rated brand in this category.
If we look at Staff criterion, than we see that Walgreens has a higher rating than Express Scripts.
Regarding Website criterion, consumers gave Express Scripts 1.6 stars and it is 59% greater than other in category.
Walgreens however was rated 2.6 stars and it is 76% greater than other in category.
Express Scripts and Walgreens Rating Details
Customer service
1.2 (271 reviews)
1.4 (637 reviews)
Reviewer's quote
...It was even worse than Verizon's customer service and that is setting the bar really low. They are despicable. If it were possible I would score them less than one..
Stephanie H
HORRIBLE CUSTOMER SERVICE. Then when I went to get my scripts, it took 10 minutes waiting in line to talk to someone and another few minutes to find the scripts. I find it odd that 15 years ago I was on the same controlled substances and worked in the area, didn't live, but WORKED and went to this...
Tarryn
Staff
1.3 (247 reviews)
1.7 (595 reviews)
Reviewer's quote
...the 6th time) my blood tests and diagnosis to them as I keep getting denied an RX for "Lack of Information", even though I myself stood next to the office staff as they faxed this information twice to ExpressScripts. So, now that they spoke with my DR and received the information, I thought this nightmare would finally be...
Spiros
...Some staff members are good, some are terrible and should not be working there..
PissedConsumer1728280
Website
1.6 (231 reviews)
2.6 (482 reviews)
Reviewer's quote
After two weeks, I never received medication, checking their website, they removed precipitation so I could not get it filled again. One hopes that they are not being vindictive with me by cancelling a prescription because I complained about it. Another phone call, 90 min of time and I got verbal...
Gene L
...TRIED TO GO WEBSITE, NOT ABLE TO SUBMIT COMPLAINT. CALLED 800 NUMBER did not RETURN MY CALLS BUT ASSURED ME THEY WOULD. NEVER DID...
PissedConsumer1680919
Express Scripts and Walgreens Pros and Cons
Pros
90 day supply of medicine delivered to your residence
Value for money on accurate prescription
Trying to save money
Store and old staff 3 months ago
Store location convenient
Location
Cons
Terrible customer service
Very pooor service
Treated with disrespect
Customer service
Pharmacist was rude
Rude customer service
Express Scripts and Walgreens Most Positive Reviews
Top rated reviews
5
this customer makes it almost imppossible to get your prescription filled. they use a very old system mail or fax. ...
How would you compare Express Scripts vs Walgreens?