PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Tricare and Express Scripts as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Tricare

Tricare

1.5
Express Scripts

Express Scripts

Has verified representatives
2.2
Tricare
Express Scripts

Tricare and Express Scripts Overview

Total reviews
347
609
Company responses
0
321
Issues resolved
3
6

Express Scripts was first mentioned on PissedConsumer on Sep 16, 2011 and since then this brand received 609 reviews. It is 262 reviews more than Tricare received since Jul 1, 2011. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Tricare customer support team and Express Scripts customer service.

Tricare and Express Scripts Consumer Ratings

Rank
154 out of 1479 in Insurance category
61 out of 723 in Pharmacy category
Customer service
168 in category
82 in category
Website
194 in category
80 in category
Staff
141 in category
81 in category

Tricare and Express Scripts Rating Details

Customer service
1.2 (188 reviews)
1.2 (278 reviews)
Reviewer's quote

...Tricare has terrible customer service. Everyone I talk to says something different and they can never answer any questions directly. It’s sad that our service members and their families have to deal with poor quality medical care because Tricare is our only option...

Lori M

I have spent too much time waiting on hold to speak to Customer Service and go round an round with them. There are two of us on one policy and they want to force auto shipping on you but if you do they will charge to the wrong credit card on file as a default. Even though I signed up for...

PissedConsumer1760129
Website
1.5 (167 reviews)
1.6 (238 reviews)
Reviewer's quote

...A week or two later it shows up on tricare4u website that its being processed. After a month to a month and a half of it being processed it will get denied. I then have to go through the whole process of calling the supervisor lady all over again to let her know its been denied...

Scott L

After two weeks, I never received medication, checking their website, they removed precipitation so I could not get it filled again. One hopes that they are not being vindictive with me by cancelling a prescription because I complained about it. Another phone call, 90 min of time and I got verbal...

Gene L
Staff
1.4 (157 reviews)
1.3 (254 reviews)
Reviewer's quote

Tricare has Provider Relations staff who do not respond to requests for info or clarification of their complicated billing process. Their supervisors also do not respond, and their supervisors do not respond. Therefore, accepting a Veteran in need of help means you do not know if you will get paid...

Daniel G

...the 6th time) my blood tests and diagnosis to them as I keep getting denied an RX for "Lack of Information", even though I myself stood next to the office staff as they faxed this information twice to ExpressScripts. So, now that they spoke with my DR and received the information, I thought this nightmare would finally be...

Spiros

Tricare and Express Scripts Pros and Cons

Pros
  • It better before the most recent change in managing companies
  • Co-pays
  • When i did have it
  • 90 day supply of medicine delivered to your residence
  • Value for money on accurate prescription
  • Trying to save money
Cons
  • Customer service
  • Poor customer service
  • Customer care
  • Terrible customer service
  • Very pooor service
  • Treated with disrespect

Tricare and Express Scripts Most Positive Reviews

Top rated reviews
4.7

I was tricare standard. Changed to prime more money but I can meet
Travis Hosp care. Drs agreed. For Travis must be prim...

5

this customer makes it almost imppossible to get your prescription filled. they use a very old system mail or fax. ...

Tricare and Express Scripts Most Critical Reviews

Lowest rated reviews
1

How does TriCare expect me to drive an hour or of my way just to go see a Dr? Then possible miss my appointments...

1

I take a specialty drug with a cost of $20,000 per 5 day infusion therapy every 3 months. Express Scripts processes the...

Tricare and Express Scripts Latest Reviews

Recent published reviews
1

I have psoriasis and I was on taltz injections for 2 years. I went to my dermatologist and the put in a refill for my ta...

Read all 347 reviews
1

I received approval in writing to cover my Victoza. After the window closed to make changes they then wrote to me and ad...

Read all 609 reviews

Tricare and Express Scripts Products and Services

Most reviewed product and services
  • Tricare Customer Care (84 reviews)
  • Tricare Health Insurance (53 reviews)
  • Tricare Claim (24 reviews)
  • Express Scripts Prescription Refill (265 reviews)
  • Express Scripts Customer Care (72 reviews)
  • Express Scripts Shipping Service (9 reviews)