PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about SilverScript and Express Scripts as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Express Scripts

Express Scripts

Has verified representatives
2.1
SilverScript
Express Scripts

SilverScript and Express Scripts Overview

Total reviews
208
599
Company responses
0
312
Issues resolved
0
6

Express Scripts was first mentioned on PissedConsumer on Sep 16, 2011 and since then this brand received 599 reviews. It is 391 reviews more than SilverScript received since Feb 21, 2015.

SilverScript and Express Scripts Consumer Ratings

Rank
108 out of 774 in Pharmacy category
65 out of 774 in Pharmacy category
Customer service
77 in category
84 in category
Value for money
82 in category
80 in category
Staff
74 in category
84 in category

According to consumer ratings and reviews, Express Scripts ranks 43 points higher in the Pharmacy category than SilverScript. People gave SilverScript 1.3 stars for Customer service criterion in Pharmacy category and it is 116 points higher than the worst rated brand in this category. At the same time, Express Scripts was rated 1.2 stars for Customer service criterion in this category and it is 109 points higher than the worst rated brand in this category. If we look at Value for money criterion, than we see that Express Scripts has a higher rating than SilverScript. Regarding Staff criterion, consumers gave SilverScript 1.5 stars and it is 62% greater than other in category. Express Scripts however was rated 1.3 stars and it is 56% greater than other in category.

SilverScript and Express Scripts Rating Details

Customer service
1.3 (102 reviews)
1.2 (271 reviews)
Reviewer's quote

THis company is a huge conglomerate (CVS, etc). They hire but do not train and probably underpay their employees. None of them know what to do, so their advice or attempts to help you straighten out doses, charges etc. is pathetic. I got away from Humana first (Same bogus "customer service") and...

PissedConsumer1730701

...It was even worse than Verizon's customer service and that is setting the bar really low. They are despicable. If it were possible I would score them less than one..

Stephanie H
Value for money
1.5 (88 reviews)
1.6 (183 reviews)
Reviewer's quote

The contact was initiated by a mechanical call. When I pressed the right prompt, it sent me to the wrong person who had to re-route me. I was asked for script numbers, name, birth date no fewer than four times and then was asked for it again when I finally spoke with a rep. All together, the time I...

Craig H

...I doubt it will help, but it will cost them more money in the long run doing the wrong thing, than if they had simply done right by me..

PissedConsumer1682823
Staff
1.5 (88 reviews)
1.3 (247 reviews)
Reviewer's quote

I called them and was told that Silverscript internal staff was not shown the material mailed to their customers, and that many were calling with the same concerns and questions I had. Also, they billed my credit card for sending medicine that’s I did not authorize. They sent a return label, but it...

MG W

...the 6th time) my blood tests and diagnosis to them as I keep getting denied an RX for "Lack of Information", even though I myself stood next to the office staff as they faxed this information twice to ExpressScripts. So, now that they spoke with my DR and received the information, I thought this nightmare would finally be...

Spiros

SilverScript and Express Scripts Pros and Cons

Pros
  • Non
  • Price
  • Usually pretty good with pricing
  • 90 day supply of medicine delivered to your residence
  • Value for money on accurate prescription
  • Trying to save money
Cons
  • Dishonest and trying to exploit money from seniors
  • Way i was treated
  • Customer service people are totally non-responsive
  • Terrible customer service
  • Very pooor service
  • Treated with disrespect

SilverScript and Express Scripts Most Positive Reviews

Top rated reviews
5

I called to only change my mom's address & phone #. They gave me an address to send them all the legal paperwork for...

5

this customer makes it almost imppossible to get your prescription filled. they use a very old system mail or fax. ...

SilverScript and Express Scripts Most Critical Reviews

Lowest rated reviews
1

I have never had so many problems as I have with silverscript. I live on disability so I have a budget. I moved from...

1

I take a specialty drug with a cost of $20,000 per 5 day infusion therapy every 3 months. Express Scripts processes the...

SilverScript and Express Scripts Latest Reviews

Recent published reviews
1

THis company is a huge conglomerate (CVS, etc). They hire but do not train and probably underpay their employees. None...

Read all 208 reviews
1.4

Anonymous Same situation here every 90 days the shipments are 3-4 days late at best. In some cases they just don't ship...

Read all 599 reviews

SilverScript and Express Scripts Products and Services

Most reviewed product and services
  • Silverscript Medicare Part D Prescription Health Plan (53 reviews)
  • Silverscript Customer Care (25 reviews)
  • Silverscript Health Plan (17 reviews)
  • Express Scripts Prescription Refill (263 reviews)
  • Express Scripts Customer Care (71 reviews)
  • Express Scripts Shipping Service (9 reviews)