PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about SilverScript and Express Scripts as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Express Scripts

Express Scripts

Has Verified Representatives
2.2
SilverScript
Express Scripts

SilverScript and Express Scripts Overview

Total reviews 279 652
Company responses 0 364
Issues resolved 0 6

SilverScript and Express Scripts Consumer Ratings

Rank
183 out of 1079 in Insurance category
79 out of 547 in Pharmacy category
Customer service
139 in category
94 in category
Product or Service Quality
143 in category
84 in category
Value for money
116 in category
89 in category
Price Affordability
183 in category
98 in category

SilverScript and Express Scripts Rating Details

Customer service
1.3 (145 reviews)
1.2 (300 reviews)
Reviewer's quote

...This is totally very poor customer service. Weve been a Silverscript customer for many years but when renewal time comes I will be looking for another company. Margaret Fusaro ID G5C940805 Joseph Fusaro ID G5C940875..

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...HOWEVER!! My prescriptions were IN FACT being held hostage, because several customer service reps. failed to submit the notices to accounting..

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Product or Service Quality
1.3 (125 reviews)
1.5 (253 reviews)
Reviewer's quote

...I changed my D Plan from SilverScript(SS) back to United Healthcare for this year because of very poor service. Unfortunately, I forgot to cancel my automatic payments of premiums to SS. I made payments in Jan...

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...The service representative got frustrated over my questions and CANCELED the prescription. I can no longer even access my account, so I guess Express Scripts canceled that too. I am a military veteran with over 26 years service and being treated like crap by a DOD contracted business..

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Value for money
1.5 (123 reviews)
1.6 (204 reviews)
Reviewer's quote

...So I have to wait without my medicine pharmacy has wont let me pay my own money for says because I have insurance an its a controlled substance. They can take 72 hours to approve or not an that doesnt start until dr submits letter. Refuse to fill first 30 days while I wait...

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...Now I have to deal with the symptoms because they don't wanna do anything other than sit and charge and manage the money,..

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Price Affordability
1.6 (121 reviews)
2 (249 reviews)
Reviewer's quote

Just about every time I get a prescription filled at CVS with the popular Silverscript plan the price is high. I go in today, a prescription I get all the time is now 96. 00...

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...30 dat suppl for 90 dag Price..

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SilverScript and Express Scripts Pros and Cons

Pros
  • Non
  • Usually pretty good with pricing
  • Unknown
  • 90 day supply of medicine delivered to your residence
  • Trying to save money
  • Value for money on accurate prescription
Cons
  • Terrible customer service
  • Dishonest and trying to exploit money from seniors
  • Way i was treated
  • Terrible customer service
  • Incompetent agency
  • Denial of medication

SilverScript and Express Scripts Most Positive Reviews

Top rated reviews
5

I called to only change my mom's address & phone #. They gave me an address to send them all the legal paperwork for...

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5

this customer makes it almost imppossible to get your prescription filled. they use a very old system mail or fax. ...

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5

My regular med prices keep increasing with Silver Scripts. Since once you sign up with any RX plan, you're stuck for a...

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5

I got a phone call today from my doctors office today saying "I sent your refill request to Express Script?" I quickly...

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SilverScript and Express Scripts Most Critical Reviews

Lowest rated reviews
1

I have never had so many problems as I have with silverscript. I live on disability so I have a budget. I moved from...

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1

I take a specialty drug with a cost of $20,000 per 5 day infusion therapy every 3 months. Express Scripts processes the...

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1

For 10+ months I have had nothing but aggravation with SilverScript CVS Caremark Drug PLan. They ship to the wrong...

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1

BCBS makes it impossible to get a 90 day prescription unless you use Express Scripts mail order service. I have tried...

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SilverScript and Express Scripts Latest Reviews

Recent published reviews
1

Im on Medicare, this is the plan they put me on. I take 5 medications, all fairly cheap. After being lied to about how...

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No votes

I didnt have a complaint at all this was a mistake

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1.5

I tried to talk to a supervisor because the representative was not able to help me. My husband needed a bridge on his me...

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No votes

nswer
No one answered the phone during business hours

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SilverScript and Express Scripts Products and Services

Most reviewed product and services
  • Silverscript Medicare Part D Prescription Health Plan (65 reviews)
  • Silverscript Customer Care (33 reviews)
  • Silverscript Health Plan (22 reviews)
  • Express Scripts Prescription Refill (273 reviews)
  • Express Scripts Customer Care (78 reviews)
  • Express Scripts Shipping Service (10 reviews)