PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Express Scripts and SilverScript as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Express Scripts

Express Scripts

Has verified representatives
2.2
Express Scripts
SilverScript

Express Scripts and SilverScript Overview

Total reviews
609
225
Company responses
321
0
Issues resolved
6
0

Express Scripts was first mentioned on PissedConsumer on Sep 16, 2011 and since then this brand received 609 reviews. It is 384 reviews more than SilverScript received since Feb 21, 2015.

Express Scripts and SilverScript Consumer Ratings

Rank
61 out of 723 in Pharmacy category
111 out of 723 in Pharmacy category
Customer service
84 in category
76 in category
Staff
83 in category
74 in category
Website
82 in category
83 in category

According to consumer ratings and reviews, Express Scripts ranks 50 points higher in the Pharmacy category than SilverScript. People gave Express Scripts 1.2 stars for Customer service criterion in Pharmacy category and it is 110 points higher than the worst rated brand in this category. At the same time, SilverScript was rated 1.3 stars for Customer service criterion in this category and it is 118 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that SilverScript has a higher rating than Express Scripts. Regarding Website criterion, consumers gave Express Scripts 1.6 stars and it is 58% greater than other in category. SilverScript however was rated 1.6 stars and it is 57% greater than other in category.

Express Scripts and SilverScript Rating Details

Customer service
1.2 (278 reviews)
1.3 (114 reviews)
Reviewer's quote

I have spent too much time waiting on hold to speak to Customer Service and go round an round with them. There are two of us on one policy and they want to force auto shipping on you but if you do they will charge to the wrong credit card on file as a default. Even though I signed up for...

PissedConsumer1760129

Customer service is no better, no worse than any other company; they are all an abomination, and should not be allowed to prey on seniors. Also, if you had your tiers lowered for any medication, you have to go through this process again. You will not talk to anyone from SilverScript, first a call...

Randall B
Staff
1.3 (254 reviews)
1.5 (99 reviews)
Reviewer's quote

...the 6th time) my blood tests and diagnosis to them as I keep getting denied an RX for "Lack of Information", even though I myself stood next to the office staff as they faxed this information twice to ExpressScripts. So, now that they spoke with my DR and received the information, I thought this nightmare would finally be...

Spiros

I called them and was told that Silverscript internal staff was not shown the material mailed to their customers, and that many were calling with the same concerns and questions I had. Also, they billed my credit card for sending medicine that’s I did not authorize. They sent a return label, but it...

MG W
Website
1.6 (238 reviews)
1.6 (83 reviews)
Reviewer's quote

After two weeks, I never received medication, checking their website, they removed precipitation so I could not get it filled again. One hopes that they are not being vindictive with me by cancelling a prescription because I complained about it. Another phone call, 90 min of time and I got verbal...

Gene L

...gov website says Part D expenses have went down for two years in a row. Despite that, the monthly premium for 2020 is raising from $59 to $83 plus a few cents. That is around a 30% increase when the government says the costs have gone down...

PissedConsumer1667974

Express Scripts and SilverScript Pros and Cons

Pros
  • 90 day supply of medicine delivered to your residence
  • Value for money on accurate prescription
  • Trying to save money
  • Non
  • Usually pretty good with pricing
  • Price
Cons
  • Terrible customer service
  • Very pooor service
  • Treated with disrespect
  • Dishonest and trying to exploit money from seniors
  • Way i was treated
  • Customer service people are totally non-responsive

Express Scripts and SilverScript Most Positive Reviews

Top rated reviews
5

this customer makes it almost imppossible to get your prescription filled. they use a very old system mail or fax. ...

5

I called to only change my mom's address & phone #. They gave me an address to send them all the legal paperwork for...

Express Scripts and SilverScript Most Critical Reviews

Lowest rated reviews
1

I take a specialty drug with a cost of $20,000 per 5 day infusion therapy every 3 months. Express Scripts processes the...

1

I have never had so many problems as I have with silverscript. I live on disability so I have a budget. I moved from...

Express Scripts and SilverScript Latest Reviews

Recent published reviews
1

I received approval in writing to cover my Victoza. After the window closed to make changes they then wrote to me and ad...

Read all 609 reviews
1

Starts with affordable prescriptions.... then BOOM comes the doughnut hole. First double the cost... then triple the...

Read all 225 reviews

Express Scripts and SilverScript Products and Services

Most reviewed product and services
  • Express Scripts Prescription Refill (265 reviews)
  • Express Scripts Customer Care (72 reviews)
  • Express Scripts Shipping Service (9 reviews)
  • Silverscript Medicare Part D Prescription Health Plan (57 reviews)
  • Silverscript Customer Care (27 reviews)
  • Silverscript Health Plan (18 reviews)