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Express Scripts

Pharmacy
Has verified representatives
  • 6 ISSUES RESOLVED
  • 157 COMPANY RESPONSES
  • 442 TOTAL REVIEWS
  • $400K CLAIMED LOSSES
  • $3.3K AVERAGE LOSS
1.9
Customer service
Staff
Website
Insurance Plans Acceptance
Discounts and Special Offers
  • Trying to save money 3
  • Value for money on accurate prescription 2
  • Price 2
  • Phone representative 2
  • Payments on high cost meds 2

Customers don't like

  • Terrible customer service16
  • Very pooor service5
  • Treated with disrespect5
  • Failure to follow directions5
  • Being hung up on5
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SilverScript

Pharmacy
  • 0 ISSUES RESOLVED
  • 49 TOTAL REVIEWS
  • $3.1K CLAIMED LOSSES
  • $388 AVERAGE LOSS
1.4
Customer service
Staff
Website
Insurance Plans Acceptance
Discounts and Special Offers
  • Price 1

Customers don't like

  • Way i was treated3
  • Problem resollution2
  • Poor service2
  • Lack of knowledge about their internal system and proceedures2
  • Dishonest and trying to exploit money from seniors2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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Anonymous
#1452898

That's like comparing a Rolls-Royce (Express Scripts) to a an Edsel (Silverscript).

Anonymous
#1436678

Comparing Express Scripts and Silver Scripts:After me and my spouse compared Ten Insurance Companies we found that both these "Firms" (Companies) are not up to par with what MEDICARE defines to Insurance companies.1. You already know how we feel about Express Scripts!2.

Silver Scripts does not comply to MEDICARE pricing regarding Tier 4 and 5! What they say in their documents is not true.a. They imply $47.00 for Tier 4 as MEDICARE allows, but Silver Scripts charges full retail prices for these drugs.b. They imply 33 -45% on Tier 5 as MEDICARE allows, but again this "Firm" a lot more like 75- 80%We called them up and wanted them to explain, however, just got a run around.

Poor customer relations, implies that you do not know what you are talking about and/or know anything about MEDICARE PART D insurance plans.

Well we have been retired for over Ten Years and being a engineer and viewed many insurance companies over the years we do not feel that we are stupid in these matters.Furthermore, it appears that only CVS is there preferred pharmacy and if you go to another pharmacy look out the penalty is about 20 - 30% higher in the cost of your drug.I wonder about CVS pharmacy which allows such indiscretion by using this "Firm" Silver Scripts.I can only say or state both these insurance "Firms" should not be allowed to offer MEDICARE Part D insurance programs.And we are not alone in our feelings and/or statement above.Our ratings on Express Scripts and Silver Scripts are equal: 15.4 out of 100.00 Let the buyer be ware. Stick with Blue Cross for your MEDICARE Requirements.Viet Nam VeteranPaul