PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Express Scripts and SilverScript as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Express Scripts

Express Scripts

Has Verified Representatives
2.2
Express Scripts
SilverScript

Express Scripts and SilverScript Overview

Total reviews
630
272
Company responses
343
0
Issues resolved
6
0

Express Scripts and SilverScript Consumer Ratings

Rank
70 out of 522 in Pharmacy category
184 out of 1060 in Insurance category
Customer service
91 in category
134 in category
Website
90 in category
166 in category
Product or Service Quality
81 in category
151 in category
Price Affordability
97 in category
181 in category

Express Scripts and SilverScript Rating Details

Customer service
1.2 (288 reviews)
1.3 (141 reviews)
Reviewer's quote

...What do I need to do to be reimbursed? I don’t want customer service to respond. I want someone from corporate who can resolve this. Thank you, Tom Alexander 813-924-1125..

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I spoke to two individuals this morning on your customer service line. The first person listened to my problem , she told how she was going to proceed and connect me to someone who could help. She came back on the line indicated she found the person and transfer me...

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Website
1.6 (246 reviews)
1.6 (104 reviews)
Reviewer's quote

After two weeks, I never received medication, checking their website, they removed precipitation so I could not get it filled again. One hopes that they are not being vindictive with me by cancelling a prescription because I complained about it. Another phone call, 90 min of time and I got verbal...

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...gov website says Part D expenses have went down for two years in a row. Despite that, the monthly premium for 2020 is raising from $59 to $83 plus a few cents. That is around a 30% increase when the government says the costs have gone down...

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Product or Service Quality
1.5 (242 reviews)
1.3 (120 reviews)
Reviewer's quote

...Customer service will not relinquish any details to me and when my pharmacist calls he is transferred to different departments. They are holding my prescription hostage. Will be making complaint to the State Board of Pharmacy in Michigan...

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...I changed my D Plan from SilverScript(SS) back to United Healthcare for this year because of very poor service. Unfortunately, I forgot to cancel my automatic payments of premiums to SS. I made payments in Jan...

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Price Affordability
2 (239 reviews)
1.7 (118 reviews)
Reviewer's quote

Why? Every time I mail it in, they try to fill it with the name brand version and charge me full price. When I call, I always get different excuses as to why: "We could have been out of the generic when it was received", "If your doctor doesn't write it for the generic version, we will fill name...

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Just about every time I get a prescription filled at CVS with the popular Silverscript plan the price is high. I go in today, a prescription I get all the time is now 96. 00...

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Express Scripts and SilverScript Pros and Cons

Pros
  • 90 day supply of medicine delivered to your residence
  • Trying to save money
  • Value for money on accurate prescription
  • Non
  • Usually pretty good with pricing
  • Unknown
Cons
  • Terrible customer service
  • Very pooor service
  • Treated with disrespect
  • Dishonest and trying to exploit money from seniors
  • Way i was treated
  • Dreadful customer service

Express Scripts and SilverScript Most Positive Reviews

Top rated reviews
5

this customer makes it almost imppossible to get your prescription filled. they use a very old system mail or fax. ...

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5

I called to only change my mom's address & phone #. They gave me an address to send them all the legal paperwork for...

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5

I got a phone call today from my doctors office today saying "I sent your refill request to Express Script?" I quickly...

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5

My regular med prices keep increasing with Silver Scripts. Since once you sign up with any RX plan, you're stuck for a...

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Express Scripts and SilverScript Most Critical Reviews

Lowest rated reviews
1

I take a specialty drug with a cost of $20,000 per 5 day infusion therapy every 3 months. Express Scripts processes the...

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1

I have never had so many problems as I have with silverscript. I live on disability so I have a budget. I moved from...

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1

BCBS makes it impossible to get a 90 day prescription unless you use Express Scripts mail order service. I have tried...

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1

For 10+ months I have had nothing but aggravation with SilverScript CVS Caremark Drug PLan. They ship to the wrong...

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Express Scripts and SilverScript Latest Reviews

Recent published reviews
1.4

They keep sending me expensive products that I do not need or want on their stupid auto refills. Since last year I told...

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1

they deny everything i try to get covered

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1

TRYING TO GET A REFILL - I have tried calling six different 800 numbers with '0' results. I was rerouted to different nu...

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2

1.i never pay a copay list on plan.
2.prices are never same a d out of control.
3.when prices go up they won't do 3month r...

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Express Scripts and SilverScript Products and Services

Most reviewed product and services
  • Express Scripts Prescription Refill (269 reviews)
  • Express Scripts Customer Care (74 reviews)
  • Express Scripts Shipping Service (9 reviews)
  • Silverscript Medicare Part D Prescription Health Plan (64 reviews)
  • Silverscript Customer Care (33 reviews)
  • Silverscript Health Plan (22 reviews)