PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Express Scripts and SilverScript as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Express Scripts
SilverScript

Express Scripts and SilverScript Overview

Total reviews 906 324
Company responses 475 0
Issues resolved 12 0

Express Scripts and SilverScript Consumer Ratings

Rank
116 out of 824 in Pharmacy category
309 out of 1819 in Insurance category
Customer service
113 in category
267 in category
Product or Service Quality
97 in category
255 in category
Price Affordability
90 in category
290 in category
Website
107 in category
280 in category

Express Scripts and SilverScript Rating Details

Customer service
1.5
(444 reviews)
1.4
(173 reviews)
Reviewer's quote

...I have attempted to resolve these issues through your customer service, but my concerns have not been adequately addressed..

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Customer service is horrid, wait on hold for 30 minutes all off shore poorly informed agents, are not accustomed to English spoken in our cadence, have zero information are able to explain nothing. File a complaint with Medicare as to poor service and then Silver Script will respond. If you speak...

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Product or Service Quality
1.7
(380 reviews)
1.4
(151 reviews)
Reviewer's quote

Customer service was of zero help. Urgently needed medicine was held up because the doctor and I happen to share the same last name, despite the doctor having written the prescription for years!..

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At the end of 2020 during the allotted period, I tried to disenroll from this part D plan to use another service. Each time I called I was directed by a person (who spoke heavily accented English) to hold. I would then be placed on Permanent ignore for up to an hour at a time...

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Price Affordability
2.2
(375 reviews)
1.7
(139 reviews)
Reviewer's quote

Continual price increases, delayed shipping, inaccurate information on their website, frustrating and time consuming AI phone messaging services are the norm..

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...WHEN I QUESTIONED THEM THEY DOUBLE-CHECKED THE PRICE AND THEY SAID THE PRICE WAS CORRECT. THE WOMAN SAID THAT THE ALBUTEROL MY DOCTOR PUT THE PRESCRIPTION IN FOR WAS PROBABLY BRAND. IT SAYS RIGHT ON THE INHALER "GENERIC"...

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Website
1.8
(374 reviews)
1.6
(128 reviews)
Reviewer's quote

Express Scripts is trying to force us to agree to their website EXPRESS-SCRIPTS. COM TERMS OF USE. REFUSE TO SIGN...

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Called customer service 4 times today with being transferred and put on hold for 1 hour or more each time! Then on their website I chatted with an Ellen to just ask my question of having my premium taken out of an insurance savings account rather than my checking account. Then Silverscript wanted...

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Express Scripts and SilverScript Pros and Cons

Pros
  • 90 day supply of medicine delivered to your residence
  • Trying to save money
  • Value for money on accurate prescription
  • No pros
  • Non
  • Usually pretty good with pricing
Cons
  • Terrible customer service
  • Very pooor service
  • Incompetent agency
  • Terrible customer service
  • Dishonest and trying to exploit money from seniors
  • Way i was treated

Express Scripts and SilverScript Most Positive Reviews

Top rated reviews
5

Was having problems ordering my prescription online so I called and got all my prescriptions ordered. Very happy that I...

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5

My regular med prices keep increasing with Silver Scripts. Since once you sign up with any RX plan, you're stuck for a...

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5

Instant fix and got the problem solved with kindness from the operator. Will recommend to others without hesitation

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5

Durante mas de 30 dias no recibi mis medicinas, en varias ocasiones le informe a CVS CAREMARK y al USPS, y no...

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Express Scripts and SilverScript Most Critical Reviews

Lowest rated reviews
1

I have numerous complaints regarding issues I have encountered with Express Scripts. The specific concerns are as follow...

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1

At the end of 2020 during the allotted period, I tried to disenroll from this part D plan to use another service. Each...

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1

Could not set up delivery of daughters medication after two weeks of being on the phone with the company. Daughter needs...

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1

Made my first call today to ask what I thought was a simple question. The rep was rude and condescending. Not a good...

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Express Scripts and SilverScript Latest Reviews

Recent published reviews
1

Customer service was of zero help. Urgently needed medicine was held up because the doctor and I happen to share the...

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1

Trying to get one question answered about what it would take to be able to get a 180 day supply of 2 prescriptions as I...

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1

Patient co-pays rise frequently. I don't like this pharmacy but I have to use them because I have Tricare.

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No votes

SILVERSCRIPTS IS "THE" WORST PRESCRIPTION INSURANCE PROVIDER "EVER". I WAS PREVIOSLY WITH EXPRESS SCRIPTS AND NEVER HAD...

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