PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Express Scripts and SilverScript as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Express Scripts
Has Verified Representatives
2.3
Express Scripts
SilverScript

Express Scripts and SilverScript Overview

Total reviews 681 308
Company responses 394 0
Issues resolved 6 0

Express Scripts and SilverScript Consumer Ratings

Rank
71 out of 695 in Pharmacy category
192 out of 998 in Insurance category
Customer service
91 in category
138 in category
Website
95 in category
172 in category
Product or Service Quality
79 in category
134 in category
Price Affordability
101 in category
176 in category

Express Scripts and SilverScript Rating Details

Customer service
1.3 (311 reviews)
1.3 (164 reviews)
Reviewer's quote

I've been waiting on hold for over hire more 34:39 this is entirely unacceptable!!! Hire more customer service reps!!..

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Customer service is horrid, wait on hold for 30 minutes all off shore poorly informed agents, are not accustomed to English spoken in our cadence, have zero information are able to explain nothing. File a complaint with Medicare as to poor service and then Silver Script will respond. If you speak...

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Website
1.7 (264 reviews)
1.6 (123 reviews)
Reviewer's quote

...Express scripts website states prescription cancelled. This has been going on for 3 weeks. Out of medication and can't function without it...

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Called customer service 4 times today with being transferred and put on hold for 1 hour or more each time! Then on their website I chatted with an Ellen to just ask my question of having my premium taken out of an insurance savings account rather than my checking account. Then Silverscript wanted...

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Product or Service Quality
1.5 (262 reviews)
1.4 (143 reviews)
Reviewer's quote

...The service representative got frustrated over my questions and CANCELED the prescription. I can no longer even access my account, so I guess Express Scripts canceled that too. I am a military veteran with over 26 years service and being treated like crap by a DOD contracted business..

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...Horrible customer service..

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Price Affordability
2 (259 reviews)
1.7 (133 reviews)
Reviewer's quote

...Changed from the lowest price RX to the highest priced RX. Said value plan was no more ( see photo ). Talked with Medicare they found my wife and I policies and said Express Scripts can only change like for like policies..

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Just about every time I get a prescription filled at CVS with the popular Silverscript plan the price is high. I go in today, a prescription I get all the time is now 96. 00...

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Express Scripts and SilverScript Pros and Cons

Pros
  • 90 day supply of medicine delivered to your residence
  • Trying to save money
  • Value for money on accurate prescription
  • Non
  • No pros
  • Usually pretty good with pricing
Cons
  • Terrible customer service
  • Very pooor service
  • Incompetent agency
  • Terrible customer service
  • Dishonest and trying to exploit money from seniors
  • Way i was treated

Express Scripts and SilverScript Most Positive Reviews

Top rated reviews
5

this customer makes it almost imppossible to get your prescription filled. they use a very old system mail or fax. ...

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5

I called to only change my mom's address & phone #. They gave me an address to send them all the legal paperwork for...

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5

I got a phone call today from my doctors office today saying "I sent your refill request to Express Script?" I quickly...

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5

My regular med prices keep increasing with Silver Scripts. Since once you sign up with any RX plan, you're stuck for a...

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Express Scripts and SilverScript Most Critical Reviews

Lowest rated reviews
1

I take a specialty drug with a cost of $20,000 per 5 day infusion therapy every 3 months. Express Scripts processes the...

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1

I have never had so many problems as I have with silverscript. I live on disability so I have a budget. I moved from...

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1

BCBS makes it impossible to get a 90 day prescription unless you use Express Scripts mail order service. I have tried...

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1

For 10+ months I have had nothing but aggravation with SilverScript CVS Caremark Drug PLan. They ship to the wrong...

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Express Scripts and SilverScript Latest Reviews

Recent published reviews
No votes

I the end of December and refill signed up for this service in November , gave all my medications and was told to call...

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1.7

The entire company structure from CVS-Aetna-Caremark-SilverScript is a scam set up to steal money from seniors. The...

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1

We had a limit that could be charged on our Express-Scripts account for a prescription of $50. We were contacted...

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5

Durante mas de 30 dias no recibi mis medicinas, en varias ocasiones le informe a CVS CAREMARK y al USPS, y no...

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Express Scripts and SilverScript Products and Services

Most reviewed product and services
  • Express Scripts Prescription Refill (276 reviews)
  • Express Scripts Shipping Service (10 reviews)
  • Express Scripts Medicare Part D Health Plan (6 reviews)
  • Silverscript Medicare Part D Prescription Health Plan (65 reviews)
  • Silverscript Health Plan (24 reviews)
  • Silverscript Health Insurance (11 reviews)