PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about OptumRx and Express Scripts as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

OptumRx

OptumRx

1.4
Express Scripts

Express Scripts

Has Verified Representatives
2.2
OptumRx
Express Scripts

OptumRx and Express Scripts Overview

Total reviews
743
630
Company responses
0
343
Issues resolved
1
6

OptumRx and Express Scripts Consumer Ratings

Rank
123 out of 523 in Pharmacy category
70 out of 523 in Pharmacy category
Customer service
94 in category
89 in category
Turnaround Time
80 in category
73 in category
Website
97 in category
87 in category
Product or Service Quality
80 in category
79 in category

OptumRx and Express Scripts Rating Details

Customer service
1.2 (388 reviews)
1.2 (288 reviews)
Reviewer's quote

...This company has NO customer service, their employees lie or give false information depending on who or which employee you speak to. They have not even once delivered or serviced as promised. I have a full time job and the time I've spent trying to help OptumRx get my prescriptions correct ..

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...What do I need to do to be reimbursed? I don’t want customer service to respond. I want someone from corporate who can resolve this. Thank you, Tom Alexander 813-924-1125..

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Turnaround Time
1.3 (334 reviews)
1.4 (229 reviews)
Reviewer's quote

well this was the last time i deal with this web site, called my insurance company going to a different on line service..

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...was told that is turnaround time. I again asked to be transferred to US supervisor - who said same thing ..

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Website
1.4 (334 reviews)
1.6 (246 reviews)
Reviewer's quote

...Your complaint system is like your website not old person friendly..

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After two weeks, I never received medication, checking their website, they removed precipitation so I could not get it filled again. One hopes that they are not being vindictive with me by cancelling a prescription because I complained about it. Another phone call, 90 min of time and I got verbal...

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Product or Service Quality
1.4 (309 reviews)
1.5 (242 reviews)
Reviewer's quote

...In fact, the poor customer service woman was ready with the "you're right" and "I know" and "I understand" aplenty, and recommended this very thing..

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...Customer service will not relinquish any details to me and when my pharmacist calls he is transferred to different departments. They are holding my prescription hostage. Will be making complaint to the State Board of Pharmacy in Michigan...

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OptumRx and Express Scripts Pros and Cons

Pros
  • Some reps who tried to help
  • Customer service reps are mostly nice and calm
  • Some reps tried to help
  • 90 day supply of medicine delivered to your residence
  • Trying to save money
  • Value for money on accurate prescription
Cons
  • Customer service
  • Order fulfillment
  • Complete lack of honesty
  • Terrible customer service
  • Very pooor service
  • Treated with disrespect

OptumRx and Express Scripts Most Positive Reviews

Top rated reviews
5

I put my E-Mail address on form and your web-site won't except it, and my password is rejected.../ I talked to a rep on...

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5

this customer makes it almost imppossible to get your prescription filled. they use a very old system mail or fax. ...

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5

Dominque was professiknal, awesome customer service.

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5

I got a phone call today from my doctors office today saying "I sent your refill request to Express Script?" I quickly...

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OptumRx and Express Scripts Most Critical Reviews

Lowest rated reviews
1

Guys I have been forced to moved to OptumF***X instead of Walgreen. After paying all the money to insurance we should...

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1

I take a specialty drug with a cost of $20,000 per 5 day infusion therapy every 3 months. Express Scripts processes the...

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1

Twice now I have sent scripts in to be filled. And twice I have had to call to track them down. In both cases, I receive...

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1

BCBS makes it impossible to get a 90 day prescription unless you use Express Scripts mail order service. I have tried...

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OptumRx and Express Scripts Latest Reviews

Recent published reviews
1

Nothing. Not happy. Your complaint system is like your website not old person friendly.

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1.4

They keep sending me expensive products that I do not need or want on their stupid auto refills. Since last year I told...

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No votes

My wife and I have been your customer for eight years. We have made it clear that we do not want drugs shipped and...

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1

TRYING TO GET A REFILL - I have tried calling six different 800 numbers with '0' results. I was rerouted to different nu...

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OptumRx and Express Scripts Products and Services

Most reviewed product and services
  • Optumrx Prescription Refill (273 reviews)
  • Optumrx Customer Care (77 reviews)
  • Optumrx Website (40 reviews)
  • Express Scripts Prescription Refill (269 reviews)
  • Express Scripts Customer Care (74 reviews)
  • Express Scripts Shipping Service (9 reviews)