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Optumrx

Pharmacy
  • 0 ISSUES RESOLVED
  • 587 TOTAL REVIEWS
  • $240K CLAIMED LOSSES
  • $2K AVERAGE LOSS
1.4
Customer service
Staff
Website
Turnaround Time
Insurance Plans Acceptance
  • Some reps who tried to help 6
  • Encountered the same problem twice already 4
  • Customer service reps are mostly nice and calm 4
  • That they are professional and respectful 3
  • Some reps tried to help 3

Customers don't like

  • Customer service14
  • Order fulfillment9
  • Complete lack of honesty9
  • Incompetent employees7
  • Totally unprofessional5
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Express Scripts

Pharmacy
Has verified representatives
  • 6 ISSUES RESOLVED
  • 184 COMPANY RESPONSES
  • 470 TOTAL REVIEWS
  • $410K CLAIMED LOSSES
  • $3.3K AVERAGE LOSS
1.9
Customer service
Staff
Website
Turnaround Time
Insurance Plans Acceptance
  • Trying to save money 3
  • Value for money on accurate prescription 2
  • Price 2
  • Phone representative 2
  • Payments on high cost meds 2

Customers don't like

  • Terrible customer service16
  • Very pooor service5
  • Treated with disrespect5
  • Failure to follow directions5
  • Being hung up on5
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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