PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about OptumRx and Express Scripts as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

OptumRx

OptumRx

1.4
Express Scripts

Express Scripts

Has verified representatives
2.2
OptumRx
Express Scripts

OptumRx and Express Scripts Overview

Total reviews
705
608
Company responses
0
319
Issues resolved
1
6

OptumRx was first mentioned on PissedConsumer on Jan 5, 2013 and since then this brand received 705 reviews. It is 97 reviews more than Express Scripts received since Sep 16, 2011. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Express Scripts customer support team than with OptumRx customer service.

OptumRx and Express Scripts Consumer Ratings

Rank
115 out of 723 in Pharmacy category
61 out of 723 in Pharmacy category
Customer service
89 in category
83 in category
Staff
77 in category
83 in category
Website
90 in category
80 in category

According to consumer ratings and reviews, Express Scripts ranks 54 points higher in the Pharmacy category than OptumRx. People gave OptumRx 1.2 stars for Customer service criterion in Pharmacy category and it is 104 points higher than the worst rated brand in this category. At the same time, Express Scripts was rated 1.2 stars for Customer service criterion in this category and it is 110 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that OptumRx has a higher rating than Express Scripts. Regarding Website criterion, consumers gave OptumRx 1.4 stars and it is 53% greater than other in category. Express Scripts however was rated 1.6 stars and it is 59% greater than other in category.

OptumRx and Express Scripts Rating Details

Customer service
1.2 (365 reviews)
1.2 (277 reviews)
Reviewer's quote

...Evidently, Customer service means very little to them and/or OPTUM RX just does not care. It's sad that this company is so lackadaisical about its customers. AS I SAID BEFORE THEY JUST DON'T CARE!!!!!! and for this to happen to my husband or to anyone else is unacceptable...

PissedConsumer1762607

I have spent too much time waiting on hold to speak to Customer Service and go round an round with them. There are two of us on one policy and they want to force auto shipping on you but if you do they will charge to the wrong credit card on file as a default. Even though I signed up for...

PissedConsumer1760129
Staff
1.4 (335 reviews)
1.3 (254 reviews)
Reviewer's quote

...on hold for available help so far the medications I take o cannot order on line or I'd try that I have never dealt with a poorer company ever now even the staff are getting...

PissedConsumer1727335

...the 6th time) my blood tests and diagnosis to them as I keep getting denied an RX for "Lack of Information", even though I myself stood next to the office staff as they faxed this information twice to ExpressScripts. So, now that they spoke with my DR and received the information, I thought this nightmare would finally be...

Spiros
Website
1.4 (315 reviews)
1.6 (238 reviews)
Reviewer's quote

...Their website doesn't work. They hang up on you. They find some reason to delay your rx...

M B

After two weeks, I never received medication, checking their website, they removed precipitation so I could not get it filled again. One hopes that they are not being vindictive with me by cancelling a prescription because I complained about it. Another phone call, 90 min of time and I got verbal...

Gene L

OptumRx and Express Scripts Pros and Cons

Pros
  • Some reps who tried to help
  • Some reps tried to help
  • Savings
  • 90 day supply of medicine delivered to your residence
  • Value for money on accurate prescription
  • Trying to save money
Cons
  • Customer service
  • Order fulfillment
  • Complete lack of honesty
  • Terrible customer service
  • Very pooor service
  • Treated with disrespect

OptumRx and Express Scripts Most Positive Reviews

Top rated reviews
5

Dominque was professiknal, awesome customer service.

5

this customer makes it almost imppossible to get your prescription filled. they use a very old system mail or fax. ...

OptumRx and Express Scripts Most Critical Reviews

Lowest rated reviews
1

Guys I have been forced to moved to OptumF***X instead of Walgreen. After paying all the money to insurance we should...

1

I take a specialty drug with a cost of $20,000 per 5 day infusion therapy every 3 months. Express Scripts processes the...

OptumRx and Express Scripts Latest Reviews

Recent published reviews
1

son on tenncare, they will not honor his scripts, I have to pay
out of pocket

Read all 705 reviews
1

I had surgery and was denied medication after surgery on a Friday afternoon. Had no recourse until following Monday...

Read all 608 reviews

OptumRx and Express Scripts Products and Services

Most reviewed product and services
  • Optumrx Prescription Refill (264 reviews)
  • Optumrx Customer Care (72 reviews)
  • Optumrx Website (40 reviews)
  • Express Scripts Prescription Refill (265 reviews)
  • Express Scripts Customer Care (72 reviews)
  • Express Scripts Shipping Service (9 reviews)