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OptumRx

Drug Stores and Drugs
  • 0 ISSUES RESOLVED
  • 473 TOTAL REVIEWS
  • $240K CLAIMED LOSSES
  • $2.2K AVERAGE LOSS
1.4
Customer service
Staff
Website
Turnaround Time
Insurance Plans Acceptance
  • Some reps who tried to help 6
  • Customer service reps are mostly nice and calm 4
  • That they are professional and respectful 3
  • Savings 3
  • Nada zero they are beyond despicable 2

Customers don't like

  • Order fulfillment9
  • Complete lack of honesty9
  • Incompetent employees7
  • Customer service7
  • Quality of call center people is very low4
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Express Scripts

Drug Stores and Drugs
Has verified representatives
  • 4 ISSUES RESOLVED
  • 95 COMPANY RESPONSES
  • 370 TOTAL REVIEWS
  • $390K CLAIMED LOSSES
  • $3.6K AVERAGE LOSS
1.9
Customer service
Staff
Website
Turnaround Time
Insurance Plans Acceptance
  • Value for money on accurate prescription 2
  • Trying to save money 2
  • Price 2
  • Phone representative 2
  • Payments on high cost meds 2

Customers don't like

  • Very pooor service5
  • Terrible customer service5
  • Being hung up on5
  • Treated with disrespect4
  • No communication with patients4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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