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Express Scripts
OptumRx

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Express Scripts

Express Scripts

Has verified representatives
2.1
  • 6 ISSUES RESOLVED
  • 297 COMPANY RESPONSES
  • 585 TOTAL REVIEWS
Rank
59 out of 756
in Pharmacy category
Rating Details
Customer service
Staff
Website
Product or Service Quality
Prescription Services
Statistics of Customer Service Calls
  • TOTAL CALLS
    8
  • SUCCESSFUL
    25%
  • AVG CALL DURATION
    10:02
  • ISSUES RESOLVED
    0%
Top Products and Services
1.4
259 reviews
1.7
69 reviews
2.1
9 reviews
OptumRx

OptumRx

1.4
  • 0 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 686 TOTAL REVIEWS
Rank
105 out of 756
in Pharmacy category
Rating Details
Customer service
Staff
Website
Product or Service Quality
Prescription Services
Statistics of Customer Service Calls
  • TOTAL CALLS
    97
  • SUCCESSFUL
    84%
  • AVG CALL DURATION
    05:34
  • ISSUES RESOLVED
    39%
Top Products and Services
1.3
257 reviews
1.8
68 reviews
1.8
40 reviews

How would you compare Express Scripts vs OptumRx?

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Anonymous
#1757128
Customer service
Ok
Product or Service Quality
They are not listed as a Medicare Drug company.
I have something else to compare
Silver Scripts, and Wellcare
Are far better than Express Scripts!
Read my complaint on Express Scripts.
Anonymous
#1653744

Optumrx is more expensive. Also, Optum system doesn't "Hold" your password for any length of time. So you have to request a new password almost on a daily basis.

Anonymous
#1652701

I can’t. Never used them.

Forced to use OptumRX by husband’s insurance. They have a clause that we have to use their mail-in service for 90 day prescriptions or they can deny coverage or choose to charge a higher copay.

Scam. Coercive policies.

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