PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Express Scripts and OptumRx as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Express Scripts

Express Scripts

Has verified representatives
2.2
OptumRx

OptumRx

1.4
Express Scripts
OptumRx

Express Scripts and OptumRx Overview

Total reviews
609
707
Company responses
322
0
Issues resolved
6
1

OptumRx was first mentioned on PissedConsumer on Jan 5, 2013 and since then this brand received 707 reviews. It is 98 reviews more than Express Scripts received since Sep 16, 2011. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Express Scripts customer support team than with OptumRx customer service.

Express Scripts and OptumRx Consumer Ratings

Rank
61 out of 723 in Pharmacy category
116 out of 723 in Pharmacy category
Customer service
84 in category
90 in category
Staff
83 in category
78 in category
Website
82 in category
92 in category

According to consumer ratings and reviews, Express Scripts ranks 55 points higher in the Pharmacy category than OptumRx. People gave Express Scripts 1.2 stars for Customer service criterion in Pharmacy category and it is 110 points higher than the worst rated brand in this category. At the same time, OptumRx was rated 1.2 stars for Customer service criterion in this category and it is 104 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that OptumRx has a higher rating than Express Scripts. Regarding Website criterion, consumers gave Express Scripts 1.6 stars and it is 58% greater than other in category. OptumRx however was rated 1.4 stars and it is 53% greater than other in category.

Express Scripts and OptumRx Rating Details

Customer service
1.2 (278 reviews)
1.2 (366 reviews)
Reviewer's quote

I have spent too much time waiting on hold to speak to Customer Service and go round an round with them. There are two of us on one policy and they want to force auto shipping on you but if you do they will charge to the wrong credit card on file as a default. Even though I signed up for...

PissedConsumer1760129

...Evidently, Customer service means very little to them and/or OPTUM RX just does not care. It's sad that this company is so lackadaisical about its customers. AS I SAID BEFORE THEY JUST DON'T CARE!!!!!! and for this to happen to my husband or to anyone else is unacceptable...

PissedConsumer1762607
Staff
1.3 (254 reviews)
1.4 (336 reviews)
Reviewer's quote

...the 6th time) my blood tests and diagnosis to them as I keep getting denied an RX for "Lack of Information", even though I myself stood next to the office staff as they faxed this information twice to ExpressScripts. So, now that they spoke with my DR and received the information, I thought this nightmare would finally be...

Spiros

...on hold for available help so far the medications I take o cannot order on line or I'd try that I have never dealt with a poorer company ever now even the staff are getting...

PissedConsumer1727335
Website
1.6 (238 reviews)
1.4 (316 reviews)
Reviewer's quote

After two weeks, I never received medication, checking their website, they removed precipitation so I could not get it filled again. One hopes that they are not being vindictive with me by cancelling a prescription because I complained about it. Another phone call, 90 min of time and I got verbal...

Gene L

...Their website doesn't work. They hang up on you. They find some reason to delay your rx...

M B

Express Scripts and OptumRx Pros and Cons

Pros
  • 90 day supply of medicine delivered to your residence
  • Value for money on accurate prescription
  • Trying to save money
  • Some reps who tried to help
  • Some reps tried to help
  • Savings
Cons
  • Terrible customer service
  • Very pooor service
  • Treated with disrespect
  • Customer service
  • Order fulfillment
  • Complete lack of honesty

Express Scripts and OptumRx Most Positive Reviews

Top rated reviews
5

this customer makes it almost imppossible to get your prescription filled. they use a very old system mail or fax. ...

5

Dominque was professiknal, awesome customer service.

Express Scripts and OptumRx Most Critical Reviews

Lowest rated reviews
1

I take a specialty drug with a cost of $20,000 per 5 day infusion therapy every 3 months. Express Scripts processes the...

1

Guys I have been forced to moved to OptumF***X instead of Walgreen. After paying all the money to insurance we should...

Express Scripts and OptumRx Latest Reviews

Recent published reviews
1

I received approval in writing to cover my Victoza. After the window closed to make changes they then wrote to me and ad...

Read all 609 reviews
1.5

I have been receiving my Cimzia (for RA) for over a year. At some point, Optum Rx took over Briova, the company I was...

Read all 707 reviews

Express Scripts and OptumRx Products and Services

Most reviewed product and services
  • Express Scripts Prescription Refill (265 reviews)
  • Express Scripts Customer Care (72 reviews)
  • Express Scripts Shipping Service (9 reviews)
  • Optumrx Prescription Refill (265 reviews)
  • Optumrx Customer Care (72 reviews)
  • Optumrx Website (40 reviews)