PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Express Scripts and OptumRx as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Express Scripts
Has Verified Representatives
2.3
OptumRx
1.4
Express Scripts
OptumRx

Express Scripts and OptumRx Overview

Total reviews 681 773
Company responses 394 0
Issues resolved 6 1

Express Scripts and OptumRx Consumer Ratings

Rank
72 out of 694 in Pharmacy category
133 out of 694 in Pharmacy category
Customer service
93 in category
102 in category
Website
96 in category
107 in category
Product or Service Quality
80 in category
91 in category
Price Affordability
101 in category
109 in category

Express Scripts and OptumRx Rating Details

Customer service
1.3 (311 reviews)
1.2 (409 reviews)
Reviewer's quote

I've been waiting on hold for over hire more 34:39 this is entirely unacceptable!!! Hire more customer service reps!!..

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...They have terrible customer service about it, offering no assistance and no follow-up, as well as a website which will not acknowledge held orders and only shows active orders..

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Website
1.7 (264 reviews)
1.4 (353 reviews)
Reviewer's quote

...Express scripts website states prescription cancelled. This has been going on for 3 weeks. Out of medication and can't function without it...

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...Your complaint system is like your website not old person friendly..

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Product or Service Quality
1.5 (262 reviews)
1.4 (330 reviews)
Reviewer's quote

...The service representative got frustrated over my questions and CANCELED the prescription. I can no longer even access my account, so I guess Express Scripts canceled that too. I am a military veteran with over 26 years service and being treated like crap by a DOD contracted business..

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I notified them that I was cancelling my service with them. But they kept sending me prescriptions which I had not ordered & they kept billing me for these unwanted prescriptions. Reviews by other customers were mostly negative..

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Price Affordability
2 (259 reviews)
1.7 (304 reviews)
Reviewer's quote

...Changed from the lowest price RX to the highest priced RX. Said value plan was no more ( see photo ). Talked with Medicare they found my wife and I policies and said Express Scripts can only change like for like policies..

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They have determined that my medication (a generic for which Aetna charged me $50 for a 90 day fill) is tier 3 and the 90 day price is $150. However, they are going to bill me $60 for the first 18 pills they ship and an additional $150 when they send the balance of 72. So because the med is out of...

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Express Scripts and OptumRx Pros and Cons

Pros
  • 90 day supply of medicine delivered to your residence
  • Trying to save money
  • Value for money on accurate prescription
  • Some reps who tried to help
  • Customer service reps are mostly nice and calm
  • That they are professional and respectful
Cons
  • Terrible customer service
  • Very pooor service
  • Incompetent agency
  • Customer service
  • Complete lack of honesty
  • Order fulfillment

Express Scripts and OptumRx Most Positive Reviews

Top rated reviews
5

this customer makes it almost imppossible to get your prescription filled. they use a very old system mail or fax. ...

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5

I put my E-Mail address on form and your web-site won't except it, and my password is rejected.../ I talked to a rep on...

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5

I got a phone call today from my doctors office today saying "I sent your refill request to Express Script?" I quickly...

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5

Dominque was professiknal, awesome customer service.

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Express Scripts and OptumRx Most Critical Reviews

Lowest rated reviews
1

I take a specialty drug with a cost of $20,000 per 5 day infusion therapy every 3 months. Express Scripts processes the...

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1

Guys I have been forced to moved to OptumF***X instead of Walgreen. After paying all the money to insurance we should...

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1

BCBS makes it impossible to get a 90 day prescription unless you use Express Scripts mail order service. I have tried...

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1

Twice now I have sent scripts in to be filled. And twice I have had to call to track them down. In both cases, I receive...

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Express Scripts and OptumRx Latest Reviews

Recent published reviews
No votes

I the end of December and refill signed up for this service in November , gave all my medications and was told to call...

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2

I notified them that I was cancelling my service with them. But they kept sending me prescriptions which I had not...

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1

We had a limit that could be charged on our Express-Scripts account for a prescription of $50. We were contacted...

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4.2

What, if anything, do I do now? You shipped meds to me on 11/30/2020, Priority Mail, 2-day delivery, which just arrived...

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Express Scripts and OptumRx Products and Services

Most reviewed product and services
  • Express Scripts Prescription Refill (276 reviews)
  • Express Scripts Shipping Service (10 reviews)
  • Express Scripts Medicare Part D Health Plan (6 reviews)
  • Optumrx Prescription Refill (282 reviews)
  • Optumrx Shipping Service (25 reviews)
  • Optumrx Insulin Prescription Refill (6 reviews)