PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Express Scripts and GoodRx as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Express Scripts

Express Scripts

Has verified representatives
2.1
GoodRx

GoodRx

1.2
Express Scripts
GoodRx

Express Scripts and GoodRx Overview

Total reviews
599
2
Company responses
311
0
Issues resolved
6
0

Express Scripts was first mentioned on PissedConsumer on Sep 16, 2011 and since then this brand received 599 reviews. It is 597 reviews more than GoodRx received since May 12, 2018.

Express Scripts and GoodRx Consumer Ratings

Rank
63 out of 770 in Pharmacy category
143 out of 770 in Pharmacy category
Customer service
84 in category
134 in category
Staff
84 in category
50 in category
Website
80 in category
84 in category

According to consumer ratings and reviews, Express Scripts ranks 80 points higher in the Pharmacy category than GoodRx. People gave Express Scripts 1.2 stars for Customer service criterion in Pharmacy category and it is 108 points higher than the worst rated brand in this category. At the same time, GoodRx was rated 1 stars for Customer service criterion in this category and it is 58 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that GoodRx has a higher rating than Express Scripts. Regarding Website criterion, consumers gave Express Scripts 1.6 stars and it is 58% greater than other in category. GoodRx however was rated 1.5 stars and it is 56% greater than other in category.

Express Scripts and GoodRx Rating Details

Customer service
1.2 (271 reviews)
1 (2 reviews)
Reviewer's quote

...It was even worse than Verizon's customer service and that is setting the bar really low. They are despicable. If it were possible I would score them less than one..

Stephanie H

Insulin prices are ALL over $300.00, but Walmart has 3 insulin’s for $28.44!Please, listen to the ads and don’t fall for their hype and lies!There used to be truth in advertising, but it’s gone!It’s bad enough that our government officials take campaign funds from drug companies and the gun...

P A
Staff
1.3 (247 reviews)
2 (1 review)
Reviewer's quote

...the 6th time) my blood tests and diagnosis to them as I keep getting denied an RX for "Lack of Information", even though I myself stood next to the office staff as they faxed this information twice to ExpressScripts. So, now that they spoke with my DR and received the information, I thought this nightmare would finally be...

Spiros

Obtained Good Rx coupons from internet for discount rates on Hepatitis "A" inoculation at HEB grocery pharmacy, Wallgreens pharmacy, CVS pharmacy and Kroger grocery pharmacy. None of these companies would honor the coupon and each verified through phone calls to their main offices that the coupon...

Niels C
Website
1.6 (231 reviews)
1.5 (2 reviews)
Reviewer's quote

After two weeks, I never received medication, checking their website, they removed precipitation so I could not get it filled again. One hopes that they are not being vindictive with me by cancelling a prescription because I complained about it. Another phone call, 90 min of time and I got verbal...

Gene L

No items

Express Scripts and GoodRx Pros and Cons

Pros
  • 90 day supply of medicine delivered to your residence
  • Value for money on accurate prescription
  • Trying to save money
No votes
Cons
  • Terrible customer service
  • Very pooor service
  • Treated with disrespect
  • That none of the advertised providers would honor the coupon

Express Scripts and GoodRx Most Positive Reviews

Top rated reviews
5

this customer makes it almost imppossible to get your prescription filled. they use a very old system mail or fax. ...

No votes

Express Scripts and GoodRx Most Critical Reviews

Lowest rated reviews
1

I take a specialty drug with a cost of $20,000 per 5 day infusion therapy every 3 months. Express Scripts processes the...

1

Insulin prices are ALL over $300.00, but Walmart has 3 insulin’s for $28.44!
Please, listen to the ads and don’t fall for...

Express Scripts and GoodRx Latest Reviews

Recent published reviews
1.4

Anonymous Same situation here every 90 days the shipments are 3-4 days late at best. In some cases they just don't ship...

Read all 599 reviews
1.3

Obtained Good Rx coupons from internet for discount rates on Hepatitis "A" inoculation at HEB grocery pharmacy, Wallgree...

Read all 2 reviews

Express Scripts and GoodRx Products and Services

Most reviewed product and services
  • Express Scripts Prescription Refill (263 reviews)
  • Express Scripts Customer Care (71 reviews)
  • Express Scripts Shipping Service (9 reviews)
  • Goodrx Coupon (1 review)