PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Express Scripts and GoodRx as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Express Scripts
Has Verified Representatives
2.3
GoodRx
Has Verified Representatives
2.4
Express Scripts
GoodRx

Express Scripts and GoodRx Overview

Total reviews 700 33
Company responses 415 13
Issues resolved 7 0

Express Scripts and GoodRx Consumer Ratings

Rank
78 out of 753 in Pharmacy category
71 out of 753 in Pharmacy category
Customer service
100 in category
63 in category
Website
104 in category
98 in category
Product or Service Quality
92 in category
59 in category
Price Affordability
95 in category
112 in category

Express Scripts and GoodRx Rating Details

Customer service
1.3 (327 reviews)
1.9 (13 reviews)
Reviewer's quote

...I've filed a review and complaint with the BBB regarding the HIPPA violation and poor customer service with potentially life-threatening consequences. Do not use..

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This service doesn't help me very much, so I want to cancel my membership &;;;;;;;;;; get a refund of $5. 99 for the monthly charge. It was just posted to my bank account...

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Website
1.7 (276 reviews)
1.8 (12 reviews)
Reviewer's quote

...Express scripts website states prescription cancelled. This has been going on for 3 weeks. Out of medication and can't function without it...

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I saw an ad for Good RX that stated the medicine that I was needing would be $38 for a month's supply. So, I signed up hoping to take advantage of the pricing from Good RX. I submitted my prescription at the pharmacy they recommended, only to be informed that the price would be $135. I called Good...

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Product or Service Quality
1.5 (275 reviews)
2.1 (13 reviews)
Reviewer's quote

I am amazed at your Express Scrips ability to obfuscate, delay and ultimately deny a prescription that would enhance the quality of life of claimant. I saw, and have continued to see, the apathy and sheer indifference to the insured due to corporate greed and the bottom line at the personal...

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I wanted to leave a review for Steven who gave me excellent customer service with an issue I had at Albertsons Sav On Pharmacy. He called the Pharmacy on my behalf and also is enlisting a patient advocate team to investigate..

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Price Affordability
2 (269 reviews)
1.8 (12 reviews)
Reviewer's quote

...Changed from the lowest price RX to the highest priced RX. Said value plan was no more ( see photo ). Talked with Medicare they found my wife and I policies and said Express Scripts can only change like for like policies..

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Fred Meyer coupon price from good rx for my medication was $60. 67 for one month. I print coupon out that morning went to Fred Meyer and good rx according to them was $87...

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Express Scripts and GoodRx Pros and Cons

Pros
  • 90 day supply of medicine delivered to your residence
  • Trying to save money
  • Value for money on accurate prescription
  • Sometimes the price is worth the work
  • Great service
  • Good prices
Cons
  • Terrible customer service
  • Very pooor service
  • Incompetent agency
  • Horrible customer service
  • That none of the advertised providers would honor the coupon
  • Steal money

Express Scripts and GoodRx Most Positive Reviews

Top rated reviews
5

this customer makes it almost imppossible to get your prescription filled. they use a very old system mail or fax. ...

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5

I wanted to leave a review for Steven who gave me excellent customer service with an issue I had at Albertsons Sav On...

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5

I got a phone call today from my doctors office today saying "I sent your refill request to Express Script?" I quickly...

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4.8

The difference in price of my Rx from one month to another

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Express Scripts and GoodRx Most Critical Reviews

Lowest rated reviews
1

I take a specialty drug with a cost of $20,000 per 5 day infusion therapy every 3 months. Express Scripts processes the...

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1

Insulin prices are ALL over $300.00, but Walmart has 3 insulin’s for $28.44!
Please, listen to the ads and don’t fall for...

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1

BCBS makes it impossible to get a 90 day prescription unless you use Express Scripts mail order service. I have tried...

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1

WALMART said they do not take discount cards of any type. Multiple CVS locations told me they will no longer deal with...

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Express Scripts and GoodRx Latest Reviews

Recent published reviews
1

They sent me test strips that would not even work in my machine. When I tried to return they said they could not take...

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1

I saw an ad for Good RX that stated the medicine that I was needing would be $38 for a month's supply. So, I signed up...

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1.2

I have to call and call about everything. You talk to someone the call drops they are supposed to call you back never...

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3

Hey Doctor and Good Rx sound good in theory, but in practice, the medicine I received was most likely counterfeit and...

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