PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Express Scripts and GoodRx as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Express Scripts
Has Verified Representatives
2.3
GoodRx
2.4
Express Scripts
GoodRx

Express Scripts and GoodRx Overview

Total reviews 669 15
Company responses 380 0
Issues resolved 6 0

Express Scripts and GoodRx Consumer Ratings

Rank
71 out of 715 in Pharmacy category
67 out of 715 in Pharmacy category
Customer service
92 in category
56 in category
Website
96 in category
91 in category
Product or Service Quality
80 in category
41 in category
Price Affordability
104 in category
84 in category

Express Scripts and GoodRx Rating Details

Customer service
1.3 (306 reviews)
2 (8 reviews)
Reviewer's quote

...HOWEVER!! My prescriptions were IN FACT being held hostage, because several customer service reps. failed to submit the notices to accounting..

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This service doesn't help me very much, so I want to cancel my membership &;;;;;;;;;; get a refund of $5. 99 for the monthly charge. It was just posted to my bank account...

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Website
1.7 (259 reviews)
1.9 (7 reviews)
Reviewer's quote

...Express scripts website states prescription cancelled. This has been going on for 3 weeks. Out of medication and can't function without it...

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I went to p/u my prescription today the store would honor my good rx price, I had 2 coupons I printed yesterday and today, they both had the same price. I should of refused the prescription, had my doctor send it to another store. This is not the 1st time I have had this problem with this store

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Product or Service Quality
1.5 (259 reviews)
2.7 (7 reviews)
Reviewer's quote

...The service representative got frustrated over my questions and CANCELED the prescription. I can no longer even access my account, so I guess Express Scripts canceled that too. I am a military veteran with over 26 years service and being treated like crap by a DOD contracted business..

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I wanted to leave a review for Steven who gave me excellent customer service with an issue I had at Albertsons Sav On Pharmacy. He called the Pharmacy on my behalf and also is enlisting a patient advocate team to investigate..

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Price Affordability
2 (255 reviews)
2.2 (6 reviews)
Reviewer's quote

...30 dat suppl for 90 dag Price..

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...40 but I paid the different price. The following of invalid coupon is info: Member ID - AW473698 Group - R4560 Bin - 018951 PCN- GBX Price with coupon - $57. 40 Please check out this issue...

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Express Scripts and GoodRx Pros and Cons

Pros
  • 90 day supply of medicine delivered to your residence
  • Trying to save money
  • Value for money on accurate prescription
  • Sometimes the price is worth the work
  • Great service
Cons
  • Terrible customer service
  • Incompetent agency
  • Denial of medication
  • That none of the advertised providers would honor the coupon
  • Not getting the price
  • Horrible customer service

Express Scripts and GoodRx Most Positive Reviews

Top rated reviews
5

this customer makes it almost imppossible to get your prescription filled. they use a very old system mail or fax. ...

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5

I wanted to leave a review for Steven who gave me excellent customer service with an issue I had at Albertsons Sav On...

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5

I got a phone call today from my doctors office today saying "I sent your refill request to Express Script?" I quickly...

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4.8

The difference in price of my Rx from one month to another

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Express Scripts and GoodRx Most Critical Reviews

Lowest rated reviews
1

I take a specialty drug with a cost of $20,000 per 5 day infusion therapy every 3 months. Express Scripts processes the...

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1

Insulin prices are ALL over $300.00, but Walmart has 3 insulin’s for $28.44!
Please, listen to the ads and don’t fall for...

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1

BCBS makes it impossible to get a 90 day prescription unless you use Express Scripts mail order service. I have tried...

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1

WALMART said they do not take discount cards of any type. Multiple CVS locations told me they will no longer deal with...

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Express Scripts and GoodRx Latest Reviews

Recent published reviews
1

Dr.office provided information needed per express scripts. Express scripts called over a week ago saying information...

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No votes

I want to change billing from Debra card to credit card

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No votes

Got hung up on 3rd time

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1.6

I went to p/u my prescription today the store would honor my good rx price, I had 2 coupons I printed yesterday and...

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Express Scripts and GoodRx Products and Services

Most reviewed product and services
  • Express Scripts Prescription Refill (275 reviews)
  • Express Scripts Shipping Service (10 reviews)
  • Express Scripts Medicare Part D Health Plan (6 reviews)
  • Goodrx Coupon (3 reviews)