PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about ExploreTrip and JustFly as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

ExploreTrip
JustFly

ExploreTrip and JustFly Overview

Total reviews 104 412
Company responses 0 0
Issues resolved 0 3

ExploreTrip and JustFly Consumer Ratings

Rank
164 out of 576 in Travel Agencies category
102 out of 576 in Travel Agencies category
Customer service
120 in category
73 in category
Product or Service Quality
127 in category
70 in category
Exchange, Refund and Cancellation Policy
89 in category
65 in category
Value for money
109 in category
61 in category

ExploreTrip and JustFly Rating Details

Customer service
1.1 (63 reviews)
1.5 (209 reviews)
Reviewer's quote

Offering good price, but customer service is not existed. Agent speaks on broken English with crying baby at background from rural area of India. Rude unprofessional agent who is constantly lied and change scenario...

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Customer service sucks!! Tries use COVID as an excuse!!..

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Product or Service Quality
1.1 (60 reviews)
1.6 (190 reviews)
Reviewer's quote

I have a flight for April 9 to Mexico City and do to all that is going on I am not able to flight, I call their costumer service and have been having several different answers on what I can do. one told me I needed to pay 62 dollars more for them to give me a credit of the full amount of my ticket,...

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...I have yet to receive one or have I had any luck using JustFly's automated system let alone reaching a customer service representative to get an answer. FRUSTRATED..

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Exchange, Refund and Cancellation Policy
1.2 (59 reviews)
1.3 (209 reviews)
Reviewer's quote

i've been hold for like hour! been trying to contact customer service due to cancellation of my flight. it's so annoying that nobody answer the phone for hour!..

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my flight was canceled due to Covid in May 2020, its now September 2020 and no refund, every phone number reaches a machine, I can not reach a human on any extension - they don't respond to emails at all the frustration is beyond anything I can explain..

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Value for money
1.3 (54 reviews)
1.9 (182 reviews)
Reviewer's quote

...Once you have paid them they will cancel your flight for unknown reasons and keep your money until you contact them. They will send you bogus fake e-tickets. If you do not make sure you receive one they will never send it and never tell you...

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...Not including lost money on my hotel room and deposit on rental car. Never will I use them. At the end had to get Lyft home Bart stop running another 60...

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ExploreTrip and JustFly Pros and Cons

Pros
  • Original ticket was affordable
  • Price
  • Good price
  • Cheap flights
  • No pros
  • Good prices
Cons
  • Customer service
  • Service
  • Thieves and liers
  • Bad customer service after a booking
  • Customer service
  • Overall horrible experience with justfly

ExploreTrip and JustFly Most Positive Reviews

Top rated reviews
4.1

I went online to skyscanner and from there redirected to exploretrip website and booked my tickets here as it is first...

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5

He did what he has to do

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3.2

i've been hold for like hour! been trying to contact customer service due to cancellation of my flight.it's so annoying...

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5

I have been trying to get in touch with one of the customer service for the past 4 days, please let someone call me at...

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ExploreTrip and JustFly Most Critical Reviews

Lowest rated reviews
1

This is the worst booking experience I've ever had.

I was trying to book a flight to London through Virgin Atlantic....

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1

Terrible customer service and travel insurance they offer thru CSA travel protection is a scan. I waited more than 30...

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1

This company is horrible. If I could give them a negative rating I would! They double charged me then insisted over...

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1

If you are smart you will not use this justfly website. I accidentally made the mistake of booking on this site. Bad Mov...

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ExploreTrip and JustFly Latest Reviews

Recent published reviews
1.2

Offering good price, but customer service is not existed. Agent speaks on broken English with crying baby at background...

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1.2

It was the worst experience of traveling. Horrible customer service. I spent over 500.00 dollars in Air fair no...

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2.2

Offering good price, but customer service is not existed. Agent speaks on broken English with crying baby at background...

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No votes

I want to extend my flight for one more day

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ExploreTrip and JustFly Products and Services

Most reviewed product and services
  • Exploretrip Flight Booking (74 reviews)
  • Exploretrip Customer Care (15 reviews)
  • Exploretrip Website (1 review)
  • Justfly Flight Booking (177 reviews)
  • Justfly Customer Care (62 reviews)
  • Justfly Website (7 reviews)