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ExploreTrip

Travel Agencies
  • 0 ISSUES RESOLVED
  • 32 TOTAL REVIEWS
  • $1M CLAIMED LOSSES
  • $60K AVERAGE LOSS
1.4
Customer service
Staff
Exchange, Refund and Cancellation Policy
Website
Discounts and Special Offers
  • Good price 1
  • Original ticket was affordable 1
  • Website 1

Customers don't like

  • Thieves and liers3
  • Customer service3
  • Cancelation process2
  • Service2
  • Lied to me2
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Hotwire

Travel Agencies
  • 0 ISSUES RESOLVED
  • 210 TOTAL REVIEWS
  • $48.6K CLAIMED LOSSES
  • $430 AVERAGE LOSS
1.3
Customer service
Staff
Exchange, Refund and Cancellation Policy
Website
Discounts and Special Offers
  • Convenience of reserving online 4
  • What was promised 3
  • Price 2
  • Present you a hotel and they are not really 1
  • Prior purchases were okay 1

Customers don't like

  • Lack of customer service9
  • Different product than advertised5
  • Unethical business practice3
  • No help at all2
  • Took my money2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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