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Exploretrip

Travel Agencies
  • 0 ISSUES RESOLVED
  • 46 TOTAL REVIEWS
  • $1M CLAIMED LOSSES
  • $41.1K AVERAGE LOSS
1.4
Customer service
Staff
Exchange, Refund and Cancellation Policy
Website
Discounts and Special Offers
  • Original ticket was affordable 3
  • Good price 1
  • Website 1

Customers don't like

  • Thieves and liers5
  • Customer service4
  • Lied to me3
  • Refund policy2
  • Service2
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Hotwire

Travel Agencies
  • 0 ISSUES RESOLVED
  • 213 TOTAL REVIEWS
  • $48.6K CLAIMED LOSSES
  • $426 AVERAGE LOSS
1.3
Customer service
Staff
Exchange, Refund and Cancellation Policy
Website
Discounts and Special Offers
  • Convenience of reserving online 4
  • What was promised 3
  • Price 2
  • Prior purchases were okay 2
  • Present you a hotel and they are not really 1

Customers don't like

  • Lack of customer service9
  • Different product than advertised5
  • Unethical business practice3
  • No help at all2
  • Took my money2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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