PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about TransUnion and Experian as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

TransUnion
Experian

TransUnion and Experian Overview

Total reviews 170 314
Company responses 0 0
Issues resolved 1 1

TransUnion and Experian Consumer Ratings

Rank
417 out of 1882 in Financial Services category
372 out of 1882 in Financial Services category
Customer service
282 in category
247 in category
Product or Service Quality
273 in category
244 in category
Website
340 in category
324 in category
Reliability
238 in category
218 in category

TransUnion and Experian Rating Details

Customer service
1.2 (67 reviews)
1.3 (106 reviews)
Reviewer's quote

...Customer service tried to be friendly, but their process is inconvenient and outdated. They do not accept electronic scans, which would speed the process up considerably. The free credit report on their website is not easy to find and can be misleading in terms of what is being offered...

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...looking at my info online yesterday and today all of a sudden money missing out my account these are people who don't work in the USA and stealing the customer service was so disrespectful after calling me out my name and saying she didn't see nothing with my social security number on it then she said I couldn't get my money back even tho service was not used because she can't find...

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Product or Service Quality
1.1 (57 reviews)
1.3 (84 reviews)
Reviewer's quote

...TransUnion deducted 12 points! After contacting them, the extremely rude OVERSEAS customer service person explained their idiotic reasoning for doing so: Back in 12/19 the credit card I paid off in 5/2020 reported an overage of $27. 36. I contacted the credit card company and was advised the $27...

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...Never will I use this service..

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Website
1.3 (52 reviews)
1.3 (90 reviews)
Reviewer's quote

Upon going to Transunion to check my credit report, their website that is, I was charged $26 subscription fee for credit monitoring. I believe that this company practices *** poor ethnics and has really horrible morals if they really have to put in very small fine print that they are going to bill...

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...When I tried to reach them through their website, they have only a phone number and a snail mail address. Their phone systems requires that you enter your SSN before you can talk to a representative. For a company that has been previously hacked, they are very casual about protecting PII...

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Reliability
1.1 (51 reviews)
1.2 (75 reviews)
Reviewer's quote

On their site, off to the side where you can barely see it. It says you're paying for a subscription, yet where you put your card information, it says it's for verification purposes. I didn't even know I was paying for something until I saw my card was charged. Horrible deceptive practices

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Want to get my pin. Tried multiple times online. Fill in everything correctly and it says it lacks town, state, etc which is not true. Everything stops there. Tried by phone many times and the phone system jumps ahead so it does not take inputs and refuses to advance because it does not have...

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TransUnion and Experian Pros and Cons

Pros
  • Confident deception
  • Service cancellation
  • First call to them
  • No pros
  • I got my credit score
  • Good reports
Cons
  • Customer service
  • Unauthorized charges
  • Automatic enrollment
  • Sneaky deceptive practices
  • Customer care
  • Poor website

TransUnion and Experian Most Positive Reviews

Top rated reviews
3.9

A company I had a loan with reported a delinquency date on my account but no late payment appeared in the payment...

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5

Protect My ID was everything I had hoped would be and the fraud Resolution team was oustanding.

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No votes
4.3

I think most people here don't listen/read well. It clearly states on the website (not hidden in fine print) that there...

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TransUnion and Experian Most Critical Reviews

Lowest rated reviews
1

Free trial for a dollar and they started taking money of my credit card and now its -52.00 and I don't know if its my...

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1

Don't fall for Esperian and their $1 credit report. If you do, one month later, you will discover a charge for $19.95...

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1

I ordered a one time free credit report check for $1.00. That should have told me right there it was a scam, how can a...

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1

In January, I signed up to get my credit report for a dollar. I immediately cancelled my membership thereafter, because...

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TransUnion and Experian Latest Reviews

Recent published reviews
No votes

I entered all info and was told I had to speak to an agent and to call during regular business hours but no hours were...

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No votes

Having difficult to rent an apartment due to eviction on my record.

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1.2

On their site, off to the side where you can barely see it. It says you're paying for a subscription, yet where you put...

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No votes

I would like to speak to a representative please.

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TransUnion and Experian Products and Services

Most reviewed product and services
  • Transunion Credit Report (67 reviews)
  • Transunion Account (13 reviews)
  • Transunion Credit Monitoring (11 reviews)
  • Experian Credit Report (116 reviews)
  • Experian Membership (48 reviews)
  • Experian Customer Care (25 reviews)