PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Experian and TransUnion as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Experian
TransUnion

Experian and TransUnion Overview

Total reviews 786 261
Company responses 0 0
Issues resolved 16 2

Experian and TransUnion Consumer Ratings

Rank
652 out of 3889 in Financial Services category
653 out of 3889 in Financial Services category
Customer service
578 in category
570 in category
Website
620 in category
618 in category
Product or Service Quality
570 in category
621 in category
Reliability
516 in category
510 in category

Experian and TransUnion Rating Details

Customer service
1.3
(280 reviews)
1.3
(107 reviews)
Reviewer's quote

The recommendation for this error was to contact their customer service. Easy enough, right? Jokes on us! I called the "contact us" number at the bottom of the login page (the same page where I get the error) and got sent to an automated voice that said there's a "system error" then hung up on me....

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...Horrible customer service I just want to be able to log onto my account & refresh my score. This ball spinning has been going on for months. I just want it fixed...

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Website
1.4
(236 reviews)
1.4
(87 reviews)
Reviewer's quote

...Their website doesn't have and accurate information. And they really don't care about you. The government should investigate this company..

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...I did report you to the IRS website for scamming people. Enjoy your free ride until you are shut down. Alicin tx me to Spanish line, online transaction area and where ever else she felt like...

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Product or Service Quality
1.3
(235 reviews)
1.2
(89 reviews)
Reviewer's quote

...Obviously this service is not customer based but a business for profit only. Tried all their information given from their electronic answering service with no results. As I remember they lost a lawsuit that's why I have them..

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...The customer service I received was not even suitable for a stray dog on the streets. I will never recommend TransUnion to anyone. In fact, I will make sure that none of my family and friends uses TransUnion credit services..

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Reliability
1.3
(221 reviews)
1.3
(87 reviews)
Reviewer's quote

I have called every number that I can find for Experian and I can't get past their gatekeeping robot. I can't get through to an agent no matter what I do.

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I have the same problem you can't never get logged in or speak to someone that can speak English an bad thing is you have to use them because they ant but three of them , I have no problem with Experian or Equifax I love them , why can't transunion take note from them , but what can you do but get...

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Experian and TransUnion Pros and Cons

Pros
  • No pros
  • Stress
  • No pros for me
  • Confident deception
  • Hard to talk and transferred to a person
  • Fast call answer
Cons
  • Does not care about customers
  • Sneaky deceptive practices
  • Poor website
  • Customer service
  • Unauthorized charges
  • Automatic enrollment

Experian and TransUnion Most Positive Reviews

Top rated reviews
5

The login would not accept my email : morrisfox@***.com saying that it was already established with Experian, thus preve...

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5

Even after paying all my loans, I was informed that I had to pay 2200 for clearance. Of which I didn't have

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5

Cant afford it Im on a fixed income and after adding my bills up I cant afford it but in the future if there are some...

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5

Fradulent inquiry made on 4/19 /2023 for credit
To td Bank of America target C please remove from my credit report. I did...

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Experian and TransUnion Most Critical Reviews

Lowest rated reviews
1

I have called every number that I can find for Experian and I can't get past their gatekeeping robot. I can't get...

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1

I have the same problem you can't never get logged in or speak to someone that can speak English an bad thing is you...

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1

Paid $1.00 to get my FICO score. I did not see their deceptive
wording over to the side about temporary membership for e...

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1

Scam Alert! Trans Union asked for my credit card info for a $1 credit report. Then they automatically enrolled me in a...

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Experian and TransUnion Latest Reviews

Recent published reviews
No votes

my credit score doesn't appear to me, it's frozen and nothing I do fixes it, I would like if possible I could have...

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No votes

An accidental payment went through on my card and I cancelled the service immediately after. I am requesting a refund.

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1

I've called at least 3 different numbers and still can't reach any humans to talk to, to get my issues resolved. Is...

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No votes

In need of information for home purchase there looking to see if I can qualify this has been an ongoing process due to...

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