PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Experian and TransUnion as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Experian
TransUnion

Experian and TransUnion Overview

Total reviews
306
168
Company responses
0
0
Issues resolved
1
1

Experian and TransUnion Consumer Ratings

Rank
362 out of 1862 in Financial Services category
408 out of 1862 in Financial Services category
Customer service
250 in category
277 in category
Website
315 in category
325 in category
Product or Service Quality
236 in category
269 in category
Reliability
217 in category
235 in category

Experian and TransUnion Rating Details

Customer service
1.3 (100 reviews)
1.2 (66 reviews)
Reviewer's quote

when I started my membership with experian customer service was based in America and easy to understand and get results. Now customer service is out of the country. They do not understand what i want and I keep getting emails "confirming" incorrect information...

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...Customer service tried to be friendly, but their process is inconvenient and outdated. They do not accept electronic scans, which would speed the process up considerably. The free credit report on their website is not easy to find and can be misleading in terms of what is being offered...

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Website
1.3 (87 reviews)
1.3 (51 reviews)
Reviewer's quote

...When I tried to reach them through their website, they have only a phone number and a snail mail address. Their phone systems requires that you enter your SSN before you can talk to a representative. For a company that has been previously hacked, they are very casual about protecting PII...

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Upon going to Transunion to check my credit report, their website that is, I was charged $26 subscription fee for credit monitoring. I believe that this company practices *** poor ethnics and has really horrible morals if they really have to put in very small fine print that they are going to bill...

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Product or Service Quality
1.3 (81 reviews)
1.1 (56 reviews)
Reviewer's quote

...EXTREMELY POOR PHONE CONTACT SERVICE. YOU CANNOT GET THROUGH. Taking this complaint one step further and contacting my congressperson...

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...TransUnion deducted 12 points! After contacting them, the extremely rude OVERSEAS customer service person explained their idiotic reasoning for doing so: Back in 12/19 the credit card I paid off in 5/2020 reported an overage of $27. 36. I contacted the credit card company and was advised the $27...

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Reliability
1.2 (73 reviews)
1.1 (50 reviews)
Reviewer's quote

Recently I filed an appeal with Experian regarding a money grab from a company that went Bankrupt several years ago. Turns out after never receiving a single bill from this company their new owners attacked credit individual credit reports and Experian did nothing to challenge the company...

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Streaming movies and all is becoming a fact of life so we don't have to CABLE THIS OR THAT. The click of a button is easier and manageable. I used my DEBIT card to subscribe to APPLE TV but the company thinks it's too good for such trash.Apple told me: Debit cards are not supported for...

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Experian and TransUnion Pros and Cons

Pros
  • No pros
  • I got my credit score
  • Good reports
  • Confident deception
  • Service cancellation
  • First call to them
Cons
  • Sneaky deceptive practices
  • Poor website
  • Fraudulent marketing
  • Customer service
  • Unauthorized charges
  • Automatic enrollment

Experian and TransUnion Most Positive Reviews

Top rated reviews
5

Protect My ID was everything I had hoped would be and the fraud Resolution team was oustanding.

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3.9

A company I had a loan with reported a delinquency date on my account but no late payment appeared in the payment...

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4.3

I think most people here don't listen/read well. It clearly states on the website (not hidden in fine print) that there...

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No votes

Experian and TransUnion Most Critical Reviews

Lowest rated reviews
1

Don't fall for Esperian and their $1 credit report. If you do, one month later, you will discover a charge for $19.95...

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1

Free trial for a dollar and they started taking money of my credit card and now its -52.00 and I don't know if its my...

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1

In January, I signed up to get my credit report for a dollar. I immediately cancelled my membership thereafter, because...

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1

I ordered a one time free credit report check for $1.00. That should have told me right there it was a scam, how can a...

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Experian and TransUnion Latest Reviews

Recent published reviews
1

no notification when the $1 30 day trial ends. just trying to get your money without you knowing. no e-mail that your...

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1

Sent documents twice to fix my social security number from bring wrong. First time sending documents they couldnt find...

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1

why should loan companies e.mail me suggesting I take a loan, I fill out the details as requested and then to be told,...

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1

Streaming movies and all is becoming a fact of life so we don't have to CABLE THIS OR THAT. The click of a button is...

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Experian and TransUnion Products and Services

Most reviewed product and services
  • Experian Credit Report (116 reviews)
  • Experian Membership (46 reviews)
  • Experian Customer Care (26 reviews)
  • Transunion Credit Report (67 reviews)
  • Transunion Account (13 reviews)
  • Transunion Credit Monitoring (11 reviews)