PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Experian and TransUnion as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Experian
TransUnion

Experian and TransUnion Overview

Total reviews 319 171
Company responses 0 0
Issues resolved 1 1

Experian and TransUnion Consumer Ratings

Rank
374 out of 1895 in Financial Services category
423 out of 1895 in Financial Services category
Customer service
221 in category
248 in category
Website
288 in category
302 in category
Product or Service Quality
214 in category
237 in category
Reliability
182 in category
202 in category

Experian and TransUnion Rating Details

Customer service
1.3 (109 reviews)
1.2 (68 reviews)
Reviewer's quote

...I do not even know how to contact customer service to fix the problem..

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...Customer service tried to be friendly, but their process is inconvenient and outdated. They do not accept electronic scans, which would speed the process up considerably. The free credit report on their website is not easy to find and can be misleading in terms of what is being offered...

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Website
1.3 (95 reviews)
1.2 (53 reviews)
Reviewer's quote

...When I tried to reach them through their website, they have only a phone number and a snail mail address. Their phone systems requires that you enter your SSN before you can talk to a representative. For a company that has been previously hacked, they are very casual about protecting PII...

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Upon going to Transunion to check my credit report, their website that is, I was charged $26 subscription fee for credit monitoring. I believe that this company practices *** poor ethnics and has really horrible morals if they really have to put in very small fine print that they are going to bill...

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Product or Service Quality
1.3 (86 reviews)
1.1 (58 reviews)
Reviewer's quote

I cancelled this service and got a new credit card this company took off the new card so watch out these people hacked my account I spoke with my bank and they said they seen someone looking at my info online yesterday and today all of a sudden money missing out my account these are people who...

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...TransUnion deducted 12 points! After contacting them, the extremely rude OVERSEAS customer service person explained their idiotic reasoning for doing so: Back in 12/19 the credit card I paid off in 5/2020 reported an overage of $27. 36. I contacted the credit card company and was advised the $27...

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Reliability
1.2 (78 reviews)
1.1 (52 reviews)
Reviewer's quote

Would like information about experience boost

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I went to Transunion to be sure my credit was unfrozen. When i tried to get information it lead me to create an account (as does all the other reporting companies) When filling out the account I was asked for a credit card number. I wondered why so I looked at the FAQ section as to why a credit...

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Experian and TransUnion Pros and Cons

Pros
  • No pros
  • I got my credit score
  • Maintain credit rating info
  • Confident deception
  • Service cancellation
  • First call to them
Cons
  • Sneaky deceptive practices
  • Customer care
  • Poor website
  • Customer service
  • Unauthorized charges
  • Automatic enrollment

Experian and TransUnion Most Positive Reviews

Top rated reviews
5

Protect My ID was everything I had hoped would be and the fraud Resolution team was oustanding.

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3.9

A company I had a loan with reported a delinquency date on my account but no late payment appeared in the payment...

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4.3

I think most people here don't listen/read well. It clearly states on the website (not hidden in fine print) that there...

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No votes

Experian and TransUnion Most Critical Reviews

Lowest rated reviews
1

Don't fall for Esperian and their $1 credit report. If you do, one month later, you will discover a charge for $19.95...

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1

Free trial for a dollar and they started taking money of my credit card and now its -52.00 and I don't know if its my...

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1

In January, I signed up to get my credit report for a dollar. I immediately cancelled my membership thereafter, because...

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1

I ordered a one time free credit report check for $1.00. That should have told me right there it was a scam, how can a...

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Experian and TransUnion Latest Reviews

Recent published reviews
1.2

I was charged $26.74 from Experian and I have no idea why. I was on Credit Karma looking for possible consolidation...

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1

I went to Transunion to be sure my credit was unfrozen. When i tried to get information it lead me to create an account...

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1

Gentlemen, Experian is reporting false information on my American Express card. They are stating my usage is high and...

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No votes

I entered all info and was told I had to speak to an agent and to call during regular business hours but no hours were...

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Experian and TransUnion Products and Services

Most reviewed product and services
  • Experian Credit Report (117 reviews)
  • Experian Membership (48 reviews)
  • Experian Credit Monitoring (8 reviews)
  • Transunion Credit Report (67 reviews)
  • Transunion Credit Monitoring (11 reviews)
  • Transunion Membership (7 reviews)