PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Experian and Scoresense as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Experian
1.4
Scoresense
Has Verified Representatives
2.0
Experian
Scoresense

Experian and Scoresense Overview

Total reviews 339 838
Company responses 0 526
Issues resolved 1 7

Experian and Scoresense Consumer Ratings

Rank
355 out of 1872 in Financial Services category
188 out of 1872 in Financial Services category
Customer service
268 in category
198 in category
Website
346 in category
295 in category
Product or Service Quality
265 in category
256 in category
Reliability
233 in category
218 in category

Experian and Scoresense Rating Details

Customer service
1.3 (117 reviews)
1.4 (249 reviews)
Reviewer's quote

While trying to unfreeze account for a lender, I can get no personal customer service. The web-site says my account is unfrozen, but when the lender checks they are told the account IS frozen. They only way to get help is to snail-mail a letter packed with personal information and HOPE I get a...

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...Customer Service is closed...

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Website
1.3 (102 reviews)
1.5 (221 reviews)
Reviewer's quote

...When I tried to reach them through their website, they have only a phone number and a snail mail address. Their phone systems requires that you enter your SSN before you can talk to a representative. For a company that has been previously hacked, they are very casual about protecting PII...

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Then in the welcome mail at the bottom there is a message that you have subscribed, which was never my intention nor is it clearly stated on their website. So now my creditcard has been charged $30 for something I did not ask for. Can I all my creditcard company to reverse the payment? Secondly is...

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Product or Service Quality
1.3 (92 reviews)
1.3 (211 reviews)
Reviewer's quote

I cancelled this service and got a new credit card this company took off the new card so watch out these people hacked my account I spoke with my bank and they said they seen someone looking at my info online yesterday and today all of a sudden money missing out my account these are people who...

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...I also tried the online chat but it just keeps saying call customer service. They are refusing to refund my money as I supposedly cancelled too late. When I called to cancel the first time the representative just kept trying to convince me to keep my subscription...

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Reliability
1.2 (86 reviews)
1.3 (208 reviews)
Reviewer's quote

I removed a freeze.My credit union tells me, after multiple tries, that the freeze remains. I am a very patient person but Experian's automated system has me furious. While going through the automated system they placed a freeze back on my account. It is impossible to speak to a live person. I do...

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Basically Scoresense has been charging me for one account at $12.95 per month on my Amex but has also been charging me $29.99 per month out of my checking for the past 19months under my wife's name. Company is saying that they will refund me for 3 months out of 19!!!! They got Jokes

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Experian and Scoresense Pros and Cons

Pros
  • No pros
  • I got my credit score
  • Stress
  • Very upset
  • Got cancellation confirmation
  • Fraud
Cons
  • Sneaky deceptive practices
  • Customer care
  • Poor website
  • Customer service
  • Could not cancel
  • I did not authorize

Experian and Scoresense Most Positive Reviews

Top rated reviews
5

Protect My ID was everything I had hoped would be and the fraud Resolution team was oustanding.

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5

I have been working for scoresense for about 5 years now. I talk to about 30-35 costumers every day and I continue to...

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5

The dark web is telling me that someone is trying to access my info with my number and Social security number i need...

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5

It clearly states on every sign up page that they will charge a monthly membership fee if you don't call to cancel...

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Experian and Scoresense Most Critical Reviews

Lowest rated reviews
1

Don't fall for Esperian and their $1 credit report. If you do, one month later, you will discover a charge for $19.95...

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1

I was charged 3 months of fees without being aware of the charges. I had a lot of trouble with their website and wasn't...

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1

In January, I signed up to get my credit report for a dollar. I immediately cancelled my membership thereafter, because...

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1

THIS COMPANY IS A SCAM THEY RUN YOUR CARD EVEN AFTER YOU CANCELLED THE FREE TRIAL. THEY WERE TRYING TO RUN MY CARD...

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Experian and Scoresense Latest Reviews

Recent published reviews
1

They refuse to answer the phone for you to talk to them. Why are they being paid just to tell you to talk a recorder....

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1.2

Basically Scoresense has been charging me for one account at $12.95 per month on my Amex but has also been charging me...

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1

I removed a freeze.My credit union tells me, after multiple tries, that the freeze remains. I am a very patient person...

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1

I asked to check my credit score once and they have made multiple charges.

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Experian and Scoresense Products and Services

Most reviewed product and services
  • Experian Credit Report (118 reviews)
  • Experian Membership (48 reviews)
  • Experian Credit Monitoring (9 reviews)
  • Scoresense Membership (136 reviews)
  • Scoresense Credit Report (58 reviews)
  • Scoresense Trial Membership (43 reviews)