PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Experian and Scoresense as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Experian

Experian

1.3
Scoresense

Scoresense

Has Verified Representatives
2.0
Experian
Scoresense

Experian and Scoresense Overview

Total reviews 314 826
Company responses 0 522
Issues resolved 1 7

Experian and Scoresense Consumer Ratings

Rank
373 out of 1882 in Financial Services category
180 out of 1882 in Financial Services category
Customer service
247 in category
185 in category
Website
323 in category
273 in category
Product or Service Quality
244 in category
237 in category
Reliability
219 in category
202 in category

Experian and Scoresense Rating Details

Customer service
1.3 (106 reviews)
1.5 (241 reviews)
Reviewer's quote

...looking at my info online yesterday and today all of a sudden money missing out my account these are people who don't work in the USA and stealing the customer service was so disrespectful after calling me out my name and saying she didn't see nothing with my social security number on it then she said I couldn't get my money back even tho service was not used because she can't find...

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I spoke to customer service and I want a full refund because I cancelled my subscription Over a year ago. and you began charging again without authorization. If I choose to use this service again in the future you are jeopardizing the opportunity and I will alert my bank and my legal team if I do...

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Website
1.3 (90 reviews)
1.5 (216 reviews)
Reviewer's quote

...When I tried to reach them through their website, they have only a phone number and a snail mail address. Their phone systems requires that you enter your SSN before you can talk to a representative. For a company that has been previously hacked, they are very casual about protecting PII...

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Then in the welcome mail at the bottom there is a message that you have subscribed, which was never my intention nor is it clearly stated on their website. So now my creditcard has been charged $30 for something I did not ask for. Can I all my creditcard company to reverse the payment? Secondly is...

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Product or Service Quality
1.3 (84 reviews)
1.3 (204 reviews)
Reviewer's quote

...Never will I use this service..

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...However, on 27 June I decided I no longer needed their services and cancelled my subscription. When I checked my bank statement a coupe days later I saw a charge from them dated 26 June for the next installment. Naturally, I asked them to refund that payment...

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Reliability
1.2 (75 reviews)
1.3 (203 reviews)
Reviewer's quote

Want to get my pin. Tried multiple times online. Fill in everything correctly and it says it lacks town, state, etc which is not true. Everything stops there. Tried by phone many times and the phone system jumps ahead so it does not take inputs and refuses to advance because it does not have...

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I cancelled my paid monthly membership on June 13th, 2020. Scorsense billed me $29.95 again on June 16th. After realizing this, I called them on June 20th to get the fraudulently taken money returned to me. The CSR denied that they had billed me again, and when I requested an email address to send...

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Experian and Scoresense Pros and Cons

Pros
  • No pros
  • I got my credit score
  • Good reports
  • Very upset
  • Got cancellation confirmation
  • Fraud
Cons
  • Sneaky deceptive practices
  • Customer care
  • Poor website
  • Customer service
  • Could not cancel
  • Missing refund

Experian and Scoresense Most Positive Reviews

Top rated reviews
5

Protect My ID was everything I had hoped would be and the fraud Resolution team was oustanding.

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5

I have been working for scoresense for about 5 years now. I talk to about 30-35 costumers every day and I continue to...

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4.3

I think most people here don't listen/read well. It clearly states on the website (not hidden in fine print) that there...

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5

It clearly states on every sign up page that they will charge a monthly membership fee if you don't call to cancel...

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Experian and Scoresense Most Critical Reviews

Lowest rated reviews
1

Don't fall for Esperian and their $1 credit report. If you do, one month later, you will discover a charge for $19.95...

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1

I was charged 3 months of fees without being aware of the charges. I had a lot of trouble with their website and wasn't...

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1

In January, I signed up to get my credit report for a dollar. I immediately cancelled my membership thereafter, because...

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1

THIS COMPANY IS A SCAM THEY RUN YOUR CARD EVEN AFTER YOU CANCELLED THE FREE TRIAL. THEY WERE TRYING TO RUN MY CARD...

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Experian and Scoresense Latest Reviews

Recent published reviews
No votes

Having difficult to rent an apartment due to eviction on my record.

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No votes

Office is closed and you guys took money without my permission

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No votes

I would like to speak to a representative please.

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No votes

My husband called me just know telling me if I sign up with your company for scoresense and I told him I didnt and u...

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Experian and Scoresense Products and Services

Most reviewed product and services
  • Experian Credit Report (116 reviews)
  • Experian Membership (48 reviews)
  • Experian Customer Care (25 reviews)
  • Scoresense Account (135 reviews)
  • Scoresense Membership (134 reviews)
  • Scoresense Credit Report (57 reviews)