PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about LexisNexis and Experian as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

LexisNexis

LexisNexis

Has Verified Representatives
1.2
Experian

Experian

1.3
LexisNexis
Experian

LexisNexis and Experian Overview

Total reviews 222 321
Company responses 13 0
Issues resolved 0 1

LexisNexis and Experian Consumer Ratings

Rank
216 out of 1288 in Professional Services category
376 out of 1898 in Financial Services category
Customer service
No votes
228 in category
Product or Service Quality
No votes
221 in category
Reliability
No votes
191 in category
Website
No votes
300 in category

LexisNexis and Experian Rating Details

Customer service
No votes
1.3 (110 reviews)
Reviewer's quote

...Worst customer service ever!!!..

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...I do not even know how to contact customer service to fix the problem..

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Product or Service Quality
No votes
1.3 (86 reviews)
Reviewer's quote

...Do not use their service!..

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I cancelled this service and got a new credit card this company took off the new card so watch out these people hacked my account I spoke with my bank and they said they seen someone looking at my info online yesterday and today all of a sudden money missing out my account these are people who...

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Reliability
No votes
1.2 (79 reviews)
Reviewer's quote

In April 1997, LexisNexis had my files intermixed with 5 other people. I disputed the information, and LexisNexis deleted the information. Recently, I requested for my LexisNexis files. In reviewing them, they have my files intermixed with the same 5 other people plus 3 other additional people,...

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I am not late on anything and haven't been in years and my score is in free fall. These credit agencies need to be scrapped and something more stable and based in reality needs to take it's place. Who ever came up with the credit scoring "recipe" was a poor excuse for a human being.

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Website
No votes
1.3 (96 reviews)
Reviewer's quote

Years ago they apparently reported that I had been in a car accident. I have never been in a car accident. Now I am being charged high insurance rates because of their false report.

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...When I tried to reach them through their website, they have only a phone number and a snail mail address. Their phone systems requires that you enter your SSN before you can talk to a representative. For a company that has been previously hacked, they are very casual about protecting PII...

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LexisNexis and Experian Pros and Cons

Pros
  • Non
  • Website design
  • Friendly call center
  • No pros
  • I got my credit score
  • Maintain credit rating info
Cons
  • False representations
  • This company is a joke
  • Reporting incorrect information
  • Sneaky deceptive practices
  • Customer care
  • Poor website

LexisNexis and Experian Most Positive Reviews

Top rated reviews
4.4

I called concerning liberty mutal they reported me having accidents just because I had my car towed for repair they...

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5

Protect My ID was everything I had hoped would be and the fraud Resolution team was oustanding.

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No votes
4.3

I think most people here don't listen/read well. It clearly states on the website (not hidden in fine print) that there...

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LexisNexis and Experian Most Critical Reviews

Lowest rated reviews
1

They used credit cards that I haven't used in over 10 years to say I had too many accounts.

They told me I was a risk f...

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1

Don't fall for Esperian and their $1 credit report. If you do, one month later, you will discover a charge for $19.95...

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1

This company is run by idiots. I was trying to change my insurance and when they checked with this company, the...

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1

In January, I signed up to get my credit report for a dollar. I immediately cancelled my membership thereafter, because...

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LexisNexis and Experian Latest Reviews

Recent published reviews
1

LexisNexis Risk Solutions has no live person to speak with. It takes 2 weeks to receive their negative report that...

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1

I am not late on anything and haven't been in years and my score is in free fall. These credit agencies need to be...

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1

In April 1997, LexisNexis had my files intermixed with 5 other people. I disputed the information, and LexisNexis...

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No votes

My debit is going down but my credit score is not going up. However when my debit goes up my score is going down.

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LexisNexis and Experian Products and Services

Most reviewed product and services
  • Lexisnexis Report (47 reviews)
  • Lexisnexis Auto Insurance Report (39 reviews)
  • Lexisnexis Credit Report (12 reviews)
  • Experian Credit Report (117 reviews)
  • Experian Membership (48 reviews)
  • Experian Credit Monitoring (8 reviews)