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Expedia

Travel Agencies
  • 11 ISSUES RESOLVED
  • 1842 TOTAL REVIEWS
  • $880K CLAIMED LOSSES
  • $1.1K AVERAGE LOSS
1.5
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
  • Price comparisons 10
  • Easy website 9
  • Lower price 7
  • Initial price 6
  • Ease of use 4

Customers don't like

  • Extremely poor customer service56
  • Lack of response from expedia21
  • Substandard service15
  • False claims13
  • Incompetent staff12
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Westgate Resorts

Hotels and Resorts
  • 2 ISSUES RESOLVED
  • 531 TOTAL REVIEWS
  • $1.2M CLAIMED LOSSES
  • $7.1K AVERAGE LOSS
2.0
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
  • Location 11
  • Amenities 7
  • Northing 6
  • Nice facility 5
  • Places showed to us 5

Customers don't like

  • Fees4
  • Service3
  • Your pushy sales men that dont take no for answer3
  • Stretch of the truth2
  • Very poor customer service2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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