PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Viator and Expedia as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Viator
Expedia

Viator and Expedia Overview

Total reviews
763
1989
Company responses
68
0
Issues resolved
16
11

Expedia was first mentioned on PissedConsumer on Aug 7, 2007 and since then this brand received 1989 reviews. It is 1226 reviews more than Viator received since Aug 1, 2012. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Viator customer support team than with Expedia customer service.

Viator and Expedia Consumer Ratings

Rank
71 out of 667 in Travel Agencies category
100 out of 667 in Travel Agencies category
Customer service
72 in category
103 in category
Website
67 in category
71 in category
Staff
64 in category
106 in category

According to consumer ratings and reviews, Viator ranks 29 points higher in the Travel Agencies category than Expedia. People gave Viator 1.5 stars for Customer service criterion in Travel Agencies category and it is 186 points higher than the worst rated brand in this category. At the same time, Expedia was rated 1.1 stars for Customer service criterion in this category and it is 155 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Viator has a higher rating than Expedia. Regarding Staff criterion, consumers gave Viator 1.7 stars and it is 75% greater than other in category. Expedia however was rated 1.2 stars and it is 59% greater than other in category.

Viator and Expedia Rating Details

Customer service
1.5 (347 reviews)
1.1 (518 reviews)
Reviewer's quote

...Horrible company! Horrible customer service! If there was a way I could give -5 stars I would! This company put my best friend and my life in harms way. Please never book with Viator! You won’t get what you expected and it might cost you your life!..

PissedConsumer1695441

...room with a balcony than we could have gotten the condo at shores of panama!! And Expedia doesn't care! I'll stay home before I book threw them again worst customer service...

Angela C
Website
2.1 (318 reviews)
2 (483 reviews)
Reviewer's quote

The website (shown below) says that cancellations are free up to 24 hours in advance. No problem because the tour was scheduled to start in 30 hours right? Wrong! Apparently, the tour had to be cancelled 24 hours in advance of the date of the tour, not the time of the tour. Totally misleading - why...

Cortie T

...while all these can be resolved if they just go to their website and pull the information out. I am really disappointed and never use Expedia again..

Mingqing S
Staff
1.7 (299 reviews)
1.2 (449 reviews)
Reviewer's quote

Staff tried very hard, Ranger so lovely, tried very hard to be enthusiastic, really embarrassing. In UK we might see a hundred puffins and otters in abundance, really bad- MISOLD The only thing we saw was people sighing,sleeping and being sick - terrible value for money, really disappointing. The...

Andrew R

...10, 2019 Seattle Times, page E9, "The Mix" "Stranded in Santorini, and no support EXPEDIA What's a traveler to do?' Following the January 30 article about Expedia staff suing the bucket-shop of a company comes this headline article about that bucket-shop leaving a family stranded: "...

Kristofor

Viator and Expedia Pros and Cons

Pros
  • Easy to book
  • Ease of purchase
  • Viator is totally unreliable
  • Price comparisons
  • Easy website
  • Lower price
Cons
  • Customer service
  • Lack of service
  • Customer care
  • Extremely poor customer service
  • Customer service
  • Lack of response from expedia

Viator and Expedia Most Positive Reviews

Top rated reviews
5

We booked two “Zion and Bryce Canyon National Parks Day Trip from Las Vegas (6648P5)” through Viator for January 2. We...

5

I very explicitly explained to the woman making the reservation that I needed a fully handicap accessible room as my...

Viator and Expedia Most Critical Reviews

Lowest rated reviews
1

We had purchased a shuttle for 2 from Viator. Upon arriving at Orly I called them and they said a driver was on the...

1

Expedia is guilty of this and claiming that you not wanting to be involved in a conversation is dishonesty (withholding...

Viator and Expedia Latest Reviews

Recent published reviews

Booking Number:
BR-766385724
Hi Sir & Madam
It’s very hard for me to know where cruises dock(anchor) in Phuket Island. Thus...

Read all 763 reviews

Trying to pay for a room

Read all 1989 reviews

Viator and Expedia Products and Services

Most reviewed product and services
  • Viator Tour Booking (205 reviews)
  • Viator Customer Care (116 reviews)
  • Viator Tour (70 reviews)
  • Expedia Flight Booking (383 reviews)
  • Expedia Customer Care (125 reviews)
  • Expedia Room Booking (105 reviews)