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Expedia

Travel Agencies
  • 11 ISSUES RESOLVED
  • 1815 TOTAL REVIEWS
  • $870K CLAIMED LOSSES
  • $1.1K AVERAGE LOSS
1.5
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
Discounts and Special Offers
  • Bad bad bad 10
  • Price comparisons 10
  • Easy website 9
  • Lower price 7
  • Horrible phone customer service 6

Customers don't like

  • Extremely poor customer service56
  • Lack of response from expedia21
  • Substandard service15
  • False claims13
  • Incompetent staff12
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Viator

Travel Agencies
Has verified representatives
  • 7 ISSUES RESOLVED
  • 68 COMPANY RESPONSES
  • 183 TOTAL REVIEWS
  • $25.8K CLAIMED LOSSES
  • $354 AVERAGE LOSS
2.5
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
Discounts and Special Offers
  • Easy to book 7
  • Ease of purchase 3
  • Ease of booking and detail 2
  • Tours 2
  • Good tours 2

Customers don't like

  • Unresponsive6
  • Customer care5
  • Customer service5
  • Lack of service5
  • Terrible customer service4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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