PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Vacations To Go and Expedia as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Vacations To Go

Vacations To Go

Has Verified Representatives
2.9
Expedia

Expedia

1.6
Vacations To Go
Expedia

Vacations To Go and Expedia Overview

Total reviews
60
2185
Company responses
43
0
Issues resolved
1
12

Vacations To Go and Expedia Consumer Ratings

Rank
5 out of 163 in Cruises and Ships category
104 out of 543 in Travel Agencies category
Customer service
10 in category
104 in category
Website
14 in category
71 in category
Value for money
7 in category
78 in category
Product or Service Quality
17 in category
84 in category

Vacations To Go and Expedia Rating Details

Customer service
2 (25 reviews)
1.2 (604 reviews)
Reviewer's quote

...Now as a consumer/ customer this is deceptive and not good customer service. I am very disappointed to know this has been done and would like to speak to someone about my booking. Thanks..

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This is terrible customer service even in light of the circumstances, to which you’ve had some time to adapt like the rest of us (we’re all in this together), and we are deeply disappointed. I tried calling several times at various Expedia numbers to discuss these issues, but was automatically...

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Website
2.7 (20 reviews)
2 (550 reviews)
Reviewer's quote

On 2 seperate occasio s attempted to book Cruises thru them after viewing website and getting prices only to be told later that the deal is no longer available. This time the sales person even verbally verified room & price, and retracted the deal in an email..

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...I paid on the website. Then I got an email saying they needed a 250 deposit. I was then contacted by the property saying they are not accepting my reservation because I have a criminal record...

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Value for money
2.4 (18 reviews)
1.6 (294 reviews)
Reviewer's quote

Our shore excursion in Saint John, New Brunswick was a big disappointment! It was the Bay of Fundy tour. Approximately 6hrs on a bus. The guide was not well informed & didn’t give constant information when appropriate! The microphone was not working properly and the climate control in the bus...

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...PORT, denied the claim, because they said that I stayed at the hotel (that's mean I have used the room from 23 to 26), reason why they will not return my money. I DO NOT ACCEPT THAT ANSWER, BECAUSE IT IS FALSE, BECAUSE I DIDN'T SLEPT A NIGHT IN THAT PENSION (I have checked in, went to a mall and when I came back, I have made the check-out). EXPEDIA MUST BE MORE RESPONSIBLE TO ITS GOOD CUSTOMERS AND MAKE A SIMPLE VERIFICATION OF THE FACTS, and then give me a reasonable answer: - As seen on the Expedia platform, reservations were made to stay...

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Product or Service Quality
1.8 (18 reviews)
1.4 (484 reviews)
Reviewer's quote

...When you have a 1 steward to 12 rooms, you get SERVICE! Frankly I didn't want to ever go down those hallways of a million doors down below. VTG made this happen and with style and it all worked out perfectly. Looking at my next cruise a week after returning..

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...Your customer service people in India keep transferring me instead of refunding. I told them that I have bundle deal do not transfer me to airlines but they still did!! here is my Itin# 7513382390463 . can some one help me or I have to take it to court?..

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Vacations To Go and Expedia Pros and Cons

Pros
  • I liked the service and price
  • Good prices
  • Sounded legitimate
  • Easy website
  • Price comparisons
  • Never dealing with expedia again
Cons
  • Unprofessional
  • Unhelpful
  • Website will not tell you the checkout price
  • Extremely poor customer service
  • Customer service
  • Lack of response from expedia

Vacations To Go and Expedia Most Positive Reviews

Top rated reviews
5

Alícia was able to find a last minute reservation she was very efficient although the couple that we invited decide not...

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5

I very explicitly explained to the woman making the reservation that I needed a fully handicap accessible room as my...

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4.9

Mac Colbert, our agent, upsold us to the top veranda room on Holland America Oosterdam in about 20 minutes. Upgrade to...

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5

I made a reservation through expedia online i needed to make changes to my flights. I called because you can not make...

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Vacations To Go and Expedia Most Critical Reviews

Lowest rated reviews
1

Viking is wonderful! Horrible, horrible experience with Berenice and Jay from Vacations to Go. The list of complaints...

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1

Expedia is guilty of this and claiming that you not wanting to be involved in a conversation is dishonesty (withholding...

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1

This company should NOT be allowed to exist as they function on false business practices. Constantly promoting deals IN...

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1

They are a total cheat. They have written that they offer the best price and if we tell them that we could get a better...

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Vacations To Go and Expedia Latest Reviews

Recent published reviews
1

Be AWARE! Do not use this group... Vacations to go canceled my Greek Escape vacation the week of my vacation in March....

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1.7

FACTS.
1. I made a reservation and PAYED through Expedia a package (flight and
hotel) to travel from Panamá to FLL and sta...

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No votes

I have been trying to get through to them for about a week. They emailed me this customercare@vacationstogo.com to try...

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1

Delta cancelled my flight to Italy and I made the mistake of booking through Expedia and now I am told I cannot get my...

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Vacations To Go and Expedia Products and Services

Most reviewed product and services
  • Vacations To Go Cruise Booking (11 reviews)
  • Vacations To Go Cruise (9 reviews)
  • Vacations To Go Vacation Package (5 reviews)
  • Expedia Flight Booking (394 reviews)
  • Expedia Customer Care (139 reviews)
  • Expedia Room Booking (128 reviews)