PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Expedia and TripAdvisor as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.


Expedia and TripAdvisor Overview

Total reviews
Company responses
Issues resolved

Expedia was first mentioned on PissedConsumer on Aug 7, 2007 and since then this brand received 1974 reviews. It is 1937 reviews more than TripAdvisor received since Apr 24, 2012. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with TripAdvisor customer support team than with Expedia customer service.

Expedia and TripAdvisor Consumer Ratings

100 out of 695 in Travel Agencies category
13 out of 224 in Review Websites and Directories category
Customer service
No votes
6 in category
No votes
10 in category
Product or Service Quality
No votes
10 in category

Expedia and TripAdvisor Rating Details

Customer service
No votes
1.2 (18 reviews)
Reviewer's quote

...room with a balcony than we could have gotten the condo at shores of panama!! And Expedia doesn't care! I'll stay home before I book threw them again worst customer service...

Angela C

...Just look up their customer service. They don't even have a phone number for you to call if there are issues. VBRO shows it all upfront and straightforward..

Gary C
No votes
1.5 (18 reviews)
Reviewer's quote

...while all these can be resolved if they just go to their website and pull the information out. I am really disappointed and never use Expedia again..

Mingqing S

Through the TripAdvisor website, my family rented a property (203 Villas Del Mar Blvd, Popotla, Mexico) from 3/24/18 thru 4/2/18. TripAdvisor and the property owner both greatly MIS-REPRESENTED the home, as well as the property grounds itself. The property was listed to be in Rosarito, Mexico and...

Liceth Z
Product or Service Quality
No votes
1.3 (15 reviews)
Reviewer's quote

I purchased travel insurance through Expedia and had to cancel my trip in advance due to an emergency business meeting. TravelGuard gave me the run around from the start in submitting my claim. I submitted claim with verification of emergency meeting and they promptly refused claim. When I appealed...

Edward P



Expedia and TripAdvisor Pros and Cons

  • Price comparisons
  • Easy website
  • Lower price
  • Helping 9000 people for free
  • Closing my account due to their nazi-like treatment of us
  • Extremely poor customer service
  • Customer service
  • Lack of response from expedia
  • Lack of ethics
  • Lack of service rectifying fraud perpetrated using ta fk logo
  • I would like trip advisor not to recommend vayama com any more

Expedia and TripAdvisor Most Positive Reviews

Top rated reviews

I very explicitly explained to the woman making the reservation that I needed a fully handicap accessible room as my...



Expedia and TripAdvisor Most Critical Reviews

Lowest rated reviews

Expedia is guilty of this and claiming that you not wanting to be involved in a conversation is dishonesty (withholding...


I have been to a Restaurant in Chester Connecticut several times. The Food and Service were very good. For this reason,...

Expedia and TripAdvisor Latest Reviews

Recent published reviews

We rented a car for six days in the Florida Keys from a company that Expedia recommended. When we arrive to pick up the...

Read all 1974 reviews

The owner would not give me a room once I show him I book on TripAdvisor!

Read all 37 reviews

Expedia and TripAdvisor Products and Services

Most reviewed product and services
  • Expedia Flight Booking (381 reviews)
  • Expedia Customer Care (124 reviews)
  • Expedia Room Booking (103 reviews)
  • Tripadvisor Customer Care (4 reviews)
  • Tripadvisor House Booking (3 reviews)
  • Tripadvisor Review Listing (2 reviews)