PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Expedia and TripAdvisor as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Expedia
TripAdvisor

Expedia and TripAdvisor Overview

Total reviews
2271
52
Company responses
0
0
Issues resolved
12
1

Expedia and TripAdvisor Consumer Ratings

Rank
107 out of 568 in Travel Agencies category
15 out of 167 in Review Websites and Directories category
Customer service
105 in category
8 in category
Website
85 in category
11 in category
Product or Service Quality
86 in category
11 in category
Exchange, Refund and Cancellation Policy
86 in category
24 in category

Expedia and TripAdvisor Rating Details

Customer service
1.2 (641 reviews)
1.4 (26 reviews)
Reviewer's quote

...I clicked it, it shows the price of the flight almost 150 cheap if i change my dates, I agree once i click proceed it brings me back to same page, I call customer service, there was message playing if you trying to book new flight please your our website. it...

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...Just look up their customer service. They don't even have a phone number for you to call if there are issues. VBRO shows it all upfront and straightforward..

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Website
2 (580 reviews)
1.6 (26 reviews)
Reviewer's quote

...money to throw away and if I need to I will take legal action expedia is fraud and i will make sure everyone i now who travels never book trips through your website because they will take your money during a...

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Several messages later they said that I would need to contact the hotel to get my refund since: "This reservation is booked on Tripadvisor website in partnership with the hotel, however, your booking was managed by the hotel and payment was made directly to the hotel. " As i said I never contacted...

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Product or Service Quality
1.4 (517 reviews)
1.5 (23 reviews)
Reviewer's quote

...I will post on the various social media my disaffection with my refund experience and to recommend other agencies with better service. i. e if I do not receive a speedy refund back to my account...

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...When you make a reservation through TripAdvisor you pay a non-refundable "service fee. " When you need service you are stonewalled. Save your money and book with one of their competitors!..

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Exchange, Refund and Cancellation Policy
1.2 (587 reviews)
1 (10 reviews)
Reviewer's quote

...The owner said they would refund our money. The next resort we went to Was not what was advertised. We were supposed to get refunds back from both places...

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No items

Expedia and TripAdvisor Pros and Cons

Pros
  • Easy website
  • Price comparisons
  • Never dealing with expedia again
  • Helping 9000 people for free
  • Closing my account due to their nazi-like treatment of us
  • Aaa
Cons
  • Extremely poor customer service
  • Customer service
  • Lack of response from expedia
  • Lack of ethics
  • Total impossibility of contacting them
  • Total impossiblility of complaining

Expedia and TripAdvisor Most Positive Reviews

Top rated reviews
5

I very explicitly explained to the woman making the reservation that I needed a fully handicap accessible room as my...

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5

...

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5

I made a reservation through expedia online i needed to make changes to my flights. I called because you can not make...

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5

The date is suppose to be 3/21/20 -3/22/20 not 3/28/20-3/29/20. Im at the front desk at the hotel now.waiting for the...

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Expedia and TripAdvisor Most Critical Reviews

Lowest rated reviews
1

Expedia is guilty of this and claiming that you not wanting to be involved in a conversation is dishonesty (withholding...

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1

I have been to a Restaurant in Chester Connecticut several times. The Food and Service were very good. For this reason,...

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1

They are a total cheat. They have written that they offer the best price and if we tell them that we could get a better...

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1

Trip Advisor recommended this travel agency which is a travel company that takes your money and then with crook tricks a...

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Expedia and TripAdvisor Latest Reviews

Recent published reviews
No votes

I tried to book a hotel on line it shows having rooms available then when I try to book it is says sold out code 10001...

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No votes

Hi
All my reviews since 2016 have vanished.

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No votes

I was told my credit would be on my card within 24 hours for being double charged. I still have yet to receive my...

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1

Bought two tickets for reunion tower in Dallas and was given the wrong time when the restaurant would be close and...

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Expedia and TripAdvisor Products and Services

Most reviewed product and services
  • Expedia Flight Booking (399 reviews)
  • Expedia Customer Care (140 reviews)
  • Expedia Room Booking (137 reviews)
  • Tripadvisor Customer Care (6 reviews)
  • Tripadvisor House Booking (3 reviews)
  • Tripadvisor Review Listing (2 reviews)