PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Travelocity and Expedia as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Travelocity
Expedia

Travelocity and Expedia Overview

Total reviews 858 2388
Company responses 0 0
Issues resolved 1 12

Travelocity and Expedia Consumer Ratings

Rank
123 out of 568 in Travel Agencies category
107 out of 568 in Travel Agencies category
Customer service
113 in category
No votes
Website
108 in category
No votes
Exchange, Refund and Cancellation Policy
78 in category
No votes
Product or Service Quality
94 in category
No votes

Travelocity and Expedia Rating Details

Customer service
1.1 (227 reviews)
No votes
Reviewer's quote

...The system kept on telling us that no reservation is found under my phone number or my husbands number, but here we are with our credit card having pending charges for a trip they dont seem to have for us!!! Terrible frustration and poor customer service!!!..

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...HORRIBLE CUSTOMER SERVICE!!!!..

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Website
1.6 (211 reviews)
No votes
Reviewer's quote

...Ouch! Don't use website for refunds. People who answer calls are really nice, but trained to give you the run-around!..

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...THE 800 NUMBER THEY GIVE DOES NOT EVEN ID ITSELF AND REFERS YOU TO THEIR WEBSITE. MIGHT BE UNITED HOTELS BUT USELESS. MY ADVISE IS TO NEVER EVER USE EXPEDIA..

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Exchange, Refund and Cancellation Policy
1.2 (198 reviews)
No votes
Reviewer's quote

...i returned rental car 5 days earlier and you wont refund the remainder of non use of car..

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...I booked my trip on Expedia and purchased cancellation insurance as well as medical insurance. I read the exceptions bulletin before I purchased, to make certain that none of the exceptions applied to me. They didn't...

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Product or Service Quality
1.3 (184 reviews)
No votes
Reviewer's quote

I have been on the phone over 7 hours over 3 days with customer service. It got to the pint that our flight is no longer available due to the terrible service we received. We tried to book a flight using credit due to Cancellation of a cruise due to COVID...

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...furniture dirty the bed had no blanket the bedspread dirty I feared for bedbugs I called expida immediately and was put on hold they made me text to get any service witch offers no help and disconnected us I called right back and after an hour and forty-five minutes the decided I could have a coupon for $25 off my next stay and that is all they will do no matter what I said after turning down...

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Travelocity and Expedia Pros and Cons

Pros
  • Will never use again
  • Website
  • E-mail confirmation
  • Easy website
  • Price comparisons
  • Never dealing with expedia again
Cons
  • Poor customer service
  • Long wait times on phone
  • Support for problems
  • Extremely poor customer service
  • Customer service
  • Lack of response from expedia

Travelocity and Expedia Most Positive Reviews

Top rated reviews
4.8

, Loveland, CO, aint. #752596****22.To cancel a RESVATION- 3/18-3/20 at the wingate byWyndham LovelandYour services ,...

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5

I very explicitly explained to the woman making the reservation that I needed a fully handicap accessible room as my...

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4.7

Just want to know when my account will be credited back the $308

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5

I made a reservation through expedia online i needed to make changes to my flights. I called because you can not make...

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Travelocity and Expedia Most Critical Reviews

Lowest rated reviews
1

I used Travelocity to book a reservation with one of their "recommended" hotels, the Capital Inn & Suites located...

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1

Expedia is guilty of this and claiming that you not wanting to be involved in a conversation is dishonesty (withholding...

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1


NEVER USE TRAVELOCITY!!!!!!!!!!!!!!!!!!!!!!!!!!!

SO BAD I DONT EVEN WANT TO TALK ABOUT IT!!!!!!!!!!!!! I HAVE BEEN PLA...

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1

They are a total cheat. They have written that they offer the best price and if we tell them that we could get a better...

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Travelocity and Expedia Latest Reviews

Recent published reviews
2.2

An itinerary was refunded by Travelocity and not by the customer

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4

Nothing happened. There are no issues

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1

segundo no me han atendido la llamada

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1

I booked a room on Expida for Garden inn in Pensacola FL.got there checked in and went to the room the farther you...

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Travelocity and Expedia Products and Services

Most reviewed product and services
  • Travelocity Flight Booking (148 reviews)
  • Travelocity Room Booking (50 reviews)
  • Travelocity Vacation Package (28 reviews)
  • Expedia Flight Booking (407 reviews)
  • Expedia Room Booking (147 reviews)
  • Expedia Travel Insurance (67 reviews)