PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Travelocity and Expedia as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Travelocity
Expedia

Travelocity and Expedia Overview

Total reviews
655
1989
Company responses
0
0
Issues resolved
0
11

Expedia was first mentioned on PissedConsumer on Aug 7, 2007 and since then this brand received 1989 reviews. It is 1334 reviews more than Travelocity received since Feb 25, 2008.

Travelocity and Expedia Consumer Ratings

Rank
118 out of 667 in Travel Agencies category
100 out of 667 in Travel Agencies category
Customer service
110 in category
103 in category
Website
97 in category
71 in category
Staff
101 in category
106 in category

According to consumer ratings and reviews, Expedia ranks 18 points higher in the Travel Agencies category than Travelocity. People gave Travelocity 1.1 stars for Customer service criterion in Travel Agencies category and it is 148 points higher than the worst rated brand in this category. At the same time, Expedia was rated 1.1 stars for Customer service criterion in this category and it is 155 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Expedia has a higher rating than Travelocity. Regarding Staff criterion, consumers gave Travelocity 1.2 stars and it is 61% greater than other in category. Expedia however was rated 1.2 stars and it is 59% greater than other in category.

Travelocity and Expedia Rating Details

Customer service
1.1 (135 reviews)
1.1 (518 reviews)
Reviewer's quote

...Travelocity horrible customer service . I dialed direct hotel tried to connect girl she wouldnt let me just kept saying oh I cant get through lies scams disgusted..

Stefanos

...room with a balcony than we could have gotten the condo at shores of panama!! And Expedia doesn't care! I'll stay home before I book threw them again worst customer service...

Angela C
Website
1.7 (133 reviews)
2 (483 reviews)
Reviewer's quote

I tried to cancel it on the website but it kept telling me that there were no rooms available. So I called to see if they could help me, the lady on the phone after a back and fourth conversation stating that if i already have a room why can;t i just cancel 1 day well she finally agreed to call the...

Antigone B

...while all these can be resolved if they just go to their website and pull the information out. I am really disappointed and never use Expedia again..

Mingqing S
Staff
1.2 (123 reviews)
1.2 (449 reviews)
Reviewer's quote

...When my employee arrived at Alamo car rental at the Dallas Airport Alamo staff tried to get him to purchase car insurance. My employee told them he did not need it due to us paying Travelocity for it in our package. When my employee returned the car he owed $37...

John J

...10, 2019 Seattle Times, page E9, "The Mix" "Stranded in Santorini, and no support EXPEDIA What's a traveler to do?' Following the January 30 article about Expedia staff suing the bucket-shop of a company comes this headline article about that bucket-shop leaving a family stranded: "...

Kristofor

Travelocity and Expedia Pros and Cons

Pros
  • Will never use again
  • E-mail confirmation
  • Website
  • Price comparisons
  • Easy website
  • Lower price
Cons
  • Poor customer service
  • Outright lies
  • Huge hassle
  • Extremely poor customer service
  • Customer service
  • Lack of response from expedia

Travelocity and Expedia Most Positive Reviews

Top rated reviews
4.2

I get it, the weather is bad this winter. So hire more cust. service reps! A hold time of one hour is not acceptable....

5

I very explicitly explained to the woman making the reservation that I needed a fully handicap accessible room as my...

Travelocity and Expedia Most Critical Reviews

Lowest rated reviews
1

I used Travelocity to book a reservation with one of their "recommended" hotels, the Capital Inn & Suites located...

1

Expedia is guilty of this and claiming that you not wanting to be involved in a conversation is dishonesty (withholding...

Travelocity and Expedia Latest Reviews

Recent published reviews

we booked Puerto Rico and got stuck in the largest earthquakes in history there. We contacted Travelocity numerous...

Read all 655 reviews

Trying to pay for a room

Read all 1989 reviews

Travelocity and Expedia Products and Services

Most reviewed product and services
  • Travelocity Flight Booking (138 reviews)
  • Travelocity Customer Care (49 reviews)
  • Travelocity Room Booking (30 reviews)
  • Expedia Flight Booking (383 reviews)
  • Expedia Customer Care (125 reviews)
  • Expedia Room Booking (105 reviews)