PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Travelocity and Expedia as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Travelocity
Expedia

Travelocity and Expedia Overview

Total reviews 837 2317
Company responses 0 0
Issues resolved 1 12

Travelocity and Expedia Consumer Ratings

Rank
121 out of 581 in Travel Agencies category
107 out of 581 in Travel Agencies category
Customer service
114 in category
104 in category
Website
106 in category
86 in category
Exchange, Refund and Cancellation Policy
77 in category
86 in category
Product or Service Quality
92 in category
83 in category

Travelocity and Expedia Rating Details

Customer service
1.1 (218 reviews)
1.2 (667 reviews)
Reviewer's quote

I have been on the phone over 7 hours over 3 days with customer service. It got to the pint that our flight is no longer available due to the terrible service we received. We tried to book a flight using credit due to Cancellation of a cruise due to COVID...

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I booked a flight from France to Dubai I got a confirmation saying that the flight is booked after the money was debited from the acccount after that no e ticket no booking number i used the customer service contact for the last 2 days no answer..

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Website
1.6 (206 reviews)
2 (599 reviews)
Reviewer's quote

Tried booking vacation and their website errors out and I dont get a confirmation. However, it charged my credit card 3 separate times! No one answers the phone and their website doesnt work! How can they still be in business????..

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...Working under critical time and financial constraints, I was hampered by a website with bugs. Pricing varied from minute to minute. After hours, making the final group's reservation, my computer got hacked when I pressed the book button...

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Exchange, Refund and Cancellation Policy
1.2 (189 reviews)
1.2 (612 reviews)
Reviewer's quote

I booked the wrong hotel, cancelled, was told Id get a refund and still havent. Called customer service, on hold over an hour, still no human, when chatting its a robot that doesnt comprehend English very well, cant answer simple questions or respond. Travelocity is obviously a scam..

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The second solution was to pay $1,000 usd in advance if we wanted the refund of our money. Why is Expedia making us responsible of paying a penalty for the flights that Kenya Airways cancelled? Some of the routes we booked dont even exist anymore. It seems like Expedia staff is too busy trying to...

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Product or Service Quality
1.3 (177 reviews)
1.4 (543 reviews)
Reviewer's quote

...THEY LIE AND DO NOT HAVE any customer service, they never even listened, after hours on chat site, cant contact the, Worst company ever, I travel often both personal and the business i own. they seem to treat customers like dirt, crooked sleazy , never use them . Never..

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When a tried to deal with their online customer service, oh my God!!!!! All of them are the most incompetent people that I have ever deal with, they make you wait countless hours every time you want to talk to them, and they don't have proper answers or understanding. They ended up charging me $429...

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Travelocity and Expedia Pros and Cons

Pros
  • Will never use again
  • Website
  • E-mail confirmation
  • Easy website
  • Price comparisons
  • Never dealing with expedia again
Cons
  • Poor customer service
  • Long wait times on phone
  • Support for problems
  • Extremely poor customer service
  • Customer service
  • Lack of response from expedia

Travelocity and Expedia Most Positive Reviews

Top rated reviews
4.8

, Loveland, CO, aint. #752596****22.To cancel a RESVATION- 3/18-3/20 at the wingate byWyndham LovelandYour services ,...

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5

I very explicitly explained to the woman making the reservation that I needed a fully handicap accessible room as my...

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4.7

Just want to know when my account will be credited back the $308

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5

I made a reservation through expedia online i needed to make changes to my flights. I called because you can not make...

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Travelocity and Expedia Most Critical Reviews

Lowest rated reviews
1

I used Travelocity to book a reservation with one of their "recommended" hotels, the Capital Inn & Suites located...

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1

Expedia is guilty of this and claiming that you not wanting to be involved in a conversation is dishonesty (withholding...

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1


NEVER USE TRAVELOCITY!!!!!!!!!!!!!!!!!!!!!!!!!!!

SO BAD I DONT EVEN WANT TO TALK ABOUT IT!!!!!!!!!!!!! I HAVE BEEN PLA...

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1

They are a total cheat. They have written that they offer the best price and if we tell them that we could get a better...

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Travelocity and Expedia Latest Reviews

Recent published reviews
No votes

Travelocity took money out of my account when I didn't agree to it not once not twice but three times and I am pissed...

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1

I asked for a refund for a cancelled flight on 18th March. There was lots of tooing and froing from Emirates (provider)...

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1.1

I have been on the phone over 7 hours over 3 days with customer service. It got to the pint that our flight is no...

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3.1

Hello,
On the 23 December 2019, we (five persons) booked some flights for traveling during the month of April 2020. As co...

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Travelocity and Expedia Products and Services

Most reviewed product and services
  • Travelocity Flight Booking (147 reviews)
  • Travelocity Room Booking (49 reviews)
  • Travelocity Vacation Package (27 reviews)
  • Expedia Flight Booking (402 reviews)
  • Expedia Room Booking (142 reviews)
  • Expedia Travel Insurance (66 reviews)