PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Travelocity and Expedia as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Travelocity
Expedia

Travelocity and Expedia Overview

Total reviews
797
2185
Company responses
0
0
Issues resolved
1
12

Travelocity and Expedia Consumer Ratings

Rank
115 out of 543 in Travel Agencies category
104 out of 543 in Travel Agencies category
Customer service
110 in category
101 in category
Website
104 in category
71 in category
Exchange, Refund and Cancellation Policy
78 in category
86 in category
Product or Service Quality
90 in category
83 in category

Travelocity and Expedia Rating Details

Customer service
1.1 (196 reviews)
1.2 (604 reviews)
Reviewer's quote

...Travelocity has no method to redeem our ecredit on their website and clearly their customer service reps are incapable of booking a flight..

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This is terrible customer service even in light of the circumstances, to which you’ve had some time to adapt like the rest of us (we’re all in this together), and we are deeply disappointed. I tried calling several times at various Expedia numbers to discuss these issues, but was automatically...

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Website
1.6 (186 reviews)
2 (550 reviews)
Reviewer's quote

...The message on their website says I can't cancel until 72 hrs before my flight. There is no way to speak to a agent to discuss this with..

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...I paid on the website. Then I got an email saying they needed a 250 deposit. I was then contacted by the property saying they are not accepting my reservation because I have a criminal record...

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Exchange, Refund and Cancellation Policy
1.2 (168 reviews)
1.2 (546 reviews)
Reviewer's quote

I finally get an email to cancel and follow its instructions with relief that the trip is going to be canceled and refunded. Only to start receiving several other emails to cancel again and again and again - instead of have just one CANCEL button, they try to make it more difficult so that you miss...

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...Yesterday (May 18, 2020) I did an online chat trying to find where my refund was (the 30 days were up). After many attempts on the online chat (wit ha robot..

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Product or Service Quality
1.3 (161 reviews)
1.4 (484 reviews)
Reviewer's quote

...This is not service. This is avoiding customers. Should be reported to Department of Transpartation..

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I trust Expedia and what it offers is of the published quality not another; and I cannot accept that Expedia wash their hands with what the hotel says", without making the slightest attempt to verify and analyses the facts, and support the customers with a situation like this. EXPEDIA PUT IN RISK...

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Travelocity and Expedia Pros and Cons

Pros
  • Will never use again
  • E-mail confirmation
  • Website
  • Easy website
  • Price comparisons
  • Never dealing with expedia again
Cons
  • Poor customer service
  • Long wait times on phone
  • Cant get anyone on the phone
  • Extremely poor customer service
  • Customer service
  • Lack of response from expedia

Travelocity and Expedia Most Positive Reviews

Top rated reviews
4.8

, Loveland, CO, aint. #752596552922.To cancel a RESVATION- 3/18-3/20 at the wingate byWyndham LovelandYour services ,...

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5

I very explicitly explained to the woman making the reservation that I needed a fully handicap accessible room as my...

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4.7

Just want to know when my account will be credited back the $308

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5

I made a reservation through expedia online i needed to make changes to my flights. I called because you can not make...

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Travelocity and Expedia Most Critical Reviews

Lowest rated reviews
1

I used Travelocity to book a reservation with one of their "recommended" hotels, the Capital Inn & Suites located...

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1

Expedia is guilty of this and claiming that you not wanting to be involved in a conversation is dishonesty (withholding...

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1


NEVER USE TRAVELOCITY!!!!!!!!!!!!!!!!!!!!!!!!!!!

SO BAD I DONT EVEN WANT TO TALK ABOUT IT!!!!!!!!!!!!! I HAVE BEEN PLA...

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1

They are a total cheat. They have written that they offer the best price and if we tell them that we could get a better...

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Travelocity and Expedia Latest Reviews

Recent published reviews
No votes

No response from Travelocity and I am unable to get into your site to continue working on this. ??

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1.7

FACTS.
1. I made a reservation and PAYED through Expedia a package (flight and
hotel) to travel from Panamá to FLL and sta...

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No votes

We purchased travel guard insurance from Travelocity for a planned trip which had to be cancelled due to the virus.
Since...

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1

Delta cancelled my flight to Italy and I made the mistake of booking through Expedia and now I am told I cannot get my...

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Travelocity and Expedia Products and Services

Most reviewed product and services
  • Travelocity Flight Booking (147 reviews)
  • Travelocity Customer Care (60 reviews)
  • Travelocity Room Booking (43 reviews)
  • Expedia Flight Booking (394 reviews)
  • Expedia Customer Care (139 reviews)
  • Expedia Room Booking (128 reviews)