PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Expedia and Travelocity as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Expedia
Travelocity

Expedia and Travelocity Overview

Total reviews 20392 1651
Company responses 0 0
Issues resolved 214 11

Expedia and Travelocity Consumer Ratings

Rank
68 out of 874 in Travel category
161 out of 1009 in Travel Agencies category
Customer service
64 in category
173 in category
Exchange, Refund and Cancellation Policy
67 in category
136 in category
Product or Service Quality
60 in category
154 in category
Website
64 in category
156 in category

Expedia and Travelocity Rating Details

Customer service
1.8
(8264 reviews)
1.3
(537 reviews)
Reviewer's quote

Today I experienced amazing customer service with Expedia Agent Belli He was knowledgeable concerned apologetic and overall clearly helpful in getting my issue resolved Thank You Belli I hope your reward for helping me from this dire sitiation gain you the 5 star rewards a customer service...

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Monday I called, even though it states in bold letters that you do not need to call, you will hear from customer service in 48-72 hrs! So, 2 weeks later and SEVERAL customer service agents telling me I deserve a refund, Ive provided all the documentation that they requested, yet it has landed me...

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Exchange, Refund and Cancellation Policy
1.7
(7428 reviews)
1.3
(479 reviews)
Reviewer's quote

...Plus, I did it on my own and cancelled the earlier reservation and to get my refund I have to wait 7-10 business days, even though Expedia only took 1 minute to take my money!! This company is running a scam operation and probably making millions off of these delaying tactics!!..

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...I called Travelocity who said that he contacted the hotel and that It would be 7 to 10 days for a refund. 12 days later , no refund. I called back and spoke to a supervisor at Travelocity named Brian who said it must be a mistake and to report it to my bank as fraud...

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Product or Service Quality
1.9
(7111 reviews)
1.4
(452 reviews)
Reviewer's quote

Bad service for the Expedia customer. My room was cleaned after I made three phone calls. I had beg for my room cleaned..

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...I expect better customer service. This is so ridiculous. I've been trying to call for almost 2 hours now only to get disconnected before ever reaching a live agent..

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Website
2.1
(7094 reviews)
1.7
(480 reviews)
Reviewer's quote

...I won't bother with Expedia ever again, there are many other options out there with a better built website..

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Arrived at hotel booked and it was nothing like the pictures on Travelocity website represented. Opened door to room and couldnt walk in as it was disgusting. Did not feel safe as people roaming parking lot, etc...

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Expedia and Travelocity Pros and Cons

Pros
  • Easy to book
  • No pros
  • Easy booking
  • Will never use again
  • Prices
  • Reasonable pricing
Cons
  • Customer service
  • Extremely poor customer service
  • No customer service
  • Poor customer service
  • Long wait times on phone
  • No customer service

Expedia and Travelocity Most Positive Reviews

Top rated reviews
5

Determined that first choice of cars --Mustang ragtop--was too small for 4 adults. Wanted to change to mid size SUV....

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5

My husband wand to change hotel from Faamingo to Treasure Island. Same date. March 23 to March 39, 2024.
Jasmin Martin- F...

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5

The customer service rep did a great job of finding best flight n price for two different airlines. He was polite n...

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5

Family member passed at the age of thirty three unexpectedly and we need to get home to our toddler daughter

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Expedia and Travelocity Most Critical Reviews

Lowest rated reviews
1

I want to talk to someone the fu-&;;;;;;;;'"&;amp;ing system will not let

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1

Cant get my car was not informed about fox card policy.And am stuck without car or paying twice!!! This is not okay!!!

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1

I called three times and still cannot get my money back after I canceled my rental car and my insurance back.and now I...

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1

On December 30, 2014, we called Travelocity to secure a compact car for travel in Nicaragua. We informed the...

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Expedia and Travelocity Latest Reviews

Recent published reviews
No votes

Please give me my refund. 3rd party refund the insurance said they wouldnt help me told me to get in touch with you

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No votes

I did not rent the mid size car from Hertz Rental -so Ive called n spoke with Travolocity and emailed for the refund of...

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4.8

I immediately called Expedia when we realized the reservations were for the wrong dates. Expedia rep called the hotel...

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No votes

Out going message said they were having technical difficulties. I hung up and noticed it was pissed and not Travelocity.

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