PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Expedia and Travelocity as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Expedia
Travelocity

Expedia and Travelocity Overview

Total reviews
1975
646
Company responses
0
0
Issues resolved
11
0

Expedia was first mentioned on PissedConsumer on Aug 7, 2007 and since then this brand received 1975 reviews. It is 1329 reviews more than Travelocity received since Feb 25, 2008.

Expedia and Travelocity Consumer Ratings

Rank
100 out of 696 in Travel Agencies category
118 out of 696 in Travel Agencies category
Customer service
104 in category
111 in category
Website
72 in category
96 in category
Exchange, Refund and Cancellation Policy
76 in category
82 in category

According to consumer ratings and reviews, Expedia ranks 18 points higher in the Travel Agencies category than Travelocity. People gave Expedia 1.1 stars for Customer service criterion in Travel Agencies category and it is 153 points higher than the worst rated brand in this category. At the same time, Travelocity was rated 1.1 stars for Customer service criterion in this category and it is 146 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Expedia has a higher rating than Travelocity. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Expedia 1.1 stars and it is 70% greater than other in category. Travelocity however was rated 1.1 stars and it is 68% greater than other in category.

Expedia and Travelocity Rating Details

Customer service
1.1 (512 reviews)
1.1 (132 reviews)
Reviewer's quote

...room with a balcony than we could have gotten the condo at shores of panama!! And Expedia doesn't care! I'll stay home before I book threw them again worst customer service...

Angela C

...Worse customer service anywhere..

PissedConsumer1715384
Website
2 (478 reviews)
1.7 (132 reviews)
Reviewer's quote

...while all these can be resolved if they just go to their website and pull the information out. I am really disappointed and never use Expedia again..

Mingqing S

I tried to cancel it on the website but it kept telling me that there were no rooms available. So I called to see if they could help me, the lady on the phone after a back and fourth conversation stating that if i already have a room why can;t i just cancel 1 day well she finally agreed to call the...

Antigone B
Exchange, Refund and Cancellation Policy
1.1 (461 reviews)
1.1 (109 reviews)
Reviewer's quote

...11 refund allocated from original $1100 fare. Expedia is still harassing me and not paying. I copy a email Refund Processed Passenger(s): DAS/ROHAN Expedia...

Ujjal D

I just got a phone call from the hotel, "when will you be checking in?" I informed them that I did not make a reservation. I checked availability. I did not make a reservation. So the desk clerk, who, btw was very nice and I also apologized for any erroneous reservation. She did inform me to call...

PissedConsumer1697843

Expedia and Travelocity Pros and Cons

Pros
  • Price comparisons
  • Easy website
  • Lower price
  • Will never use again
  • E-mail confirmation
  • Website
Cons
  • Extremely poor customer service
  • Customer service
  • Lack of response from expedia
  • Poor customer service
  • Outright lies
  • Huge hassle

Expedia and Travelocity Most Positive Reviews

Top rated reviews
5

I very explicitly explained to the woman making the reservation that I needed a fully handicap accessible room as my...

4.2

I get it, the weather is bad this winter. So hire more cust. service reps! A hold time of one hour is not acceptable....

Expedia and Travelocity Most Critical Reviews

Lowest rated reviews
1

Expedia is guilty of this and claiming that you not wanting to be involved in a conversation is dishonesty (withholding...

1

I used Travelocity to book a reservation with one of their "recommended" hotels, the Capital Inn & Suites located...

Expedia and Travelocity Latest Reviews

Recent published reviews

The bank still didn't release the hold on the amount of the ticket

Read all 1975 reviews

As we don't know need to get itenary visa

Read all 646 reviews

Expedia and Travelocity Products and Services

Most reviewed product and services
  • Expedia Flight Booking (381 reviews)
  • Expedia Customer Care (124 reviews)
  • Expedia Room Booking (103 reviews)
  • Travelocity Flight Booking (137 reviews)
  • Travelocity Customer Care (48 reviews)
  • Travelocity Room Booking (30 reviews)