PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Expedia and Travelocity as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Expedia
Travelocity

Expedia and Travelocity Overview

Total reviews
2262
828
Company responses
0
0
Issues resolved
12
1

Expedia and Travelocity Consumer Ratings

Rank
105 out of 565 in Travel Agencies category
137 out of 565 in Travel Agencies category
Customer service
108 in category
118 in category
Exchange, Refund and Cancellation Policy
90 in category
84 in category
Website
85 in category
105 in category
Product or Service Quality
88 in category
96 in category

Expedia and Travelocity Rating Details

Customer service
1.2 (637 reviews)
1.1 (208 reviews)
Reviewer's quote

...I clicked it, it shows the price of the flight almost 150 cheap if i change my dates, I agree once i click proceed it brings me back to same page, I call customer service, there was message playing if you trying to book new flight please your our website. it...

Read full review

I asked for the corporate complaints number and she told me it was the same customer service number. She then went on to give me the email address to sent to you all. I made second call and received another rep who kept me on hold and finally transferred me to a supervisor by the name of EDZ and I...

Read full review
Exchange, Refund and Cancellation Policy
1.2 (584 reviews)
1.2 (177 reviews)
Reviewer's quote

...My airfare on British Airways was refunded 10 days after receiving cancellation notice. The cruise was cancelled from email received on the April 13 2020. Due to the cancellation I requested a refund...

Read full review

I paid for it all up front with the agreement that trip cancellation was free. We wanted to go to visit our newborn grandchild, but due to some COVID-19 complications and the recommendation of a Delta representative that we not fly to see a newborn, we decided to drive. We then found out we cant...

Read full review
Website
2 (577 reviews)
1.6 (196 reviews)
Reviewer's quote

...money to throw away and if I need to I will take legal action expedia is fraud and i will make sure everyone i now who travels never book trips through your website because they will take your money during a...

Read full review

Tried booking vacation and their website errors out and I dont get a confirmation. However, it charged my credit card 3 separate times! No one answers the phone and their website doesnt work! How can they still be in business????..

Read full review
Product or Service Quality
1.4 (513 reviews)
1.3 (168 reviews)
Reviewer's quote

Awful experience with customer service..

Read full review

No REFUNDS hours on phone with customer service and no answers. They are stealing your money..

Read full review

Expedia and Travelocity Pros and Cons

Pros
  • Easy website
  • Price comparisons
  • Never dealing with expedia again
  • Will never use again
  • E-mail confirmation
  • Website
Cons
  • Extremely poor customer service
  • Customer service
  • Lack of response from expedia
  • Poor customer service
  • Long wait times on phone
  • Cant get anyone on the phone

Expedia and Travelocity Most Positive Reviews

Top rated reviews
5

I very explicitly explained to the woman making the reservation that I needed a fully handicap accessible room as my...

Read full review
4.8

, Loveland, CO, aint. #752596552922.To cancel a RESVATION- 3/18-3/20 at the wingate byWyndham LovelandYour services ,...

Read full review
5

I made a reservation through expedia online i needed to make changes to my flights. I called because you can not make...

Read full review
4.7

Just want to know when my account will be credited back the $308

Read full review

Expedia and Travelocity Most Critical Reviews

Lowest rated reviews
1

Expedia is guilty of this and claiming that you not wanting to be involved in a conversation is dishonesty (withholding...

Read full review
1

I used Travelocity to book a reservation with one of their "recommended" hotels, the Capital Inn & Suites located...

Read full review
1

They are a total cheat. They have written that they offer the best price and if we tell them that we could get a better...

Read full review
1


NEVER USE TRAVELOCITY!!!!!!!!!!!!!!!!!!!!!!!!!!!

SO BAD I DONT EVEN WANT TO TALK ABOUT IT!!!!!!!!!!!!! I HAVE BEEN PLA...

Read full review

Expedia and Travelocity Latest Reviews

Recent published reviews
2

I was scheduled to be on a cruise from Port Canaveral to Bahamas return from June 19 2020 to June 22 2020. I travelled f...

Read full review
1

My name is Mary Hughes and on 08/07/20 at 7:35 p.m. I called to use a credit towards travel from Baton Rouge, La to...

Read full review
1

I was trying to book flight form Toronto to Edmonton, there was option for for flexible dates, when I clicked it, it...

Read full review
No votes

need to speak with representative

Read full review

Expedia and Travelocity Products and Services

Most reviewed product and services
  • Expedia Flight Booking (399 reviews)
  • Expedia Customer Care (140 reviews)
  • Expedia Room Booking (135 reviews)
  • Travelocity Flight Booking (147 reviews)
  • Travelocity Customer Care (63 reviews)
  • Travelocity Room Booking (46 reviews)