PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Expedia and Travelocity as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.


Expedia and Travelocity Overview

Total reviews
Company responses
Issues resolved

Expedia was first mentioned on PissedConsumer on Aug 7, 2007 and since then this brand received 1988 reviews. It is 1335 reviews more than Travelocity received since Feb 25, 2008.

Expedia and Travelocity Consumer Ratings

100 out of 667 in Travel Agencies category
118 out of 667 in Travel Agencies category
Customer service
102 in category
109 in category
71 in category
96 in category
Exchange, Refund and Cancellation Policy
78 in category
84 in category

According to consumer ratings and reviews, Expedia ranks 18 points higher in the Travel Agencies category than Travelocity. People gave Expedia 1.1 stars for Customer service criterion in Travel Agencies category and it is 155 points higher than the worst rated brand in this category. At the same time, Travelocity was rated 1.1 stars for Customer service criterion in this category and it is 148 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Expedia has a higher rating than Travelocity. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Expedia 1.1 stars and it is 70% greater than other in category. Travelocity however was rated 1.1 stars and it is 67% greater than other in category.

Expedia and Travelocity Rating Details

Customer service
1.1 (518 reviews)
1.1 (135 reviews)
Reviewer's quote

...room with a balcony than we could have gotten the condo at shores of panama!! And Expedia doesn't care! I'll stay home before I book threw them again worst customer service...

Angela C

...Travelocity horrible customer service . I dialed direct hotel tried to connect girl she wouldnt let me just kept saying oh I cant get through lies scams disgusted..

2 (483 reviews)
1.7 (133 reviews)
Reviewer's quote

...while all these can be resolved if they just go to their website and pull the information out. I am really disappointed and never use Expedia again..

Mingqing S

I tried to cancel it on the website but it kept telling me that there were no rooms available. So I called to see if they could help me, the lady on the phone after a back and fourth conversation stating that if i already have a room why can;t i just cancel 1 day well she finally agreed to call the...

Antigone B
Exchange, Refund and Cancellation Policy
1.1 (468 reviews)
1.1 (110 reviews)
Reviewer's quote

...Each time the customer services agent basically just gave us the message: it's between you and the hotel, the hotel has to agree to give you a refund. Had to use data to call Expedia since the WiFi wasn't working. The hotel kept lying and saying the WiFi was fine...

Reema J

...I bought the cancellation policy and was told the policy is for medical emergency only. Bottom line is they would not switch my flight to two days later nor would they refund any money. They did tell me that I could purchase another flight for full price...


Expedia and Travelocity Pros and Cons

  • Price comparisons
  • Easy website
  • Lower price
  • Will never use again
  • E-mail confirmation
  • Website
  • Extremely poor customer service
  • Customer service
  • Lack of response from expedia
  • Poor customer service
  • Outright lies
  • Huge hassle

Expedia and Travelocity Most Positive Reviews

Top rated reviews

I very explicitly explained to the woman making the reservation that I needed a fully handicap accessible room as my...


I get it, the weather is bad this winter. So hire more cust. service reps! A hold time of one hour is not acceptable....

Expedia and Travelocity Most Critical Reviews

Lowest rated reviews

Expedia is guilty of this and claiming that you not wanting to be involved in a conversation is dishonesty (withholding...


I used Travelocity to book a reservation with one of their "recommended" hotels, the Capital Inn & Suites located...

Expedia and Travelocity Latest Reviews

Recent published reviews

I have been placed on hold for 30 minutes each time and the call gets disconnected but I get no call back from the...

Read all 1988 reviews

We booked a multi-city trip for the holidays, but two days after booking had to change the travel date for the final...

Read all 653 reviews

Expedia and Travelocity Products and Services

Most reviewed product and services
  • Expedia Flight Booking (383 reviews)
  • Expedia Customer Care (124 reviews)
  • Expedia Room Booking (105 reviews)
  • Travelocity Flight Booking (138 reviews)
  • Travelocity Customer Care (49 reviews)
  • Travelocity Room Booking (30 reviews)