PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Expedia and Travelocity as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Expedia
Travelocity

Expedia and Travelocity Overview

Total reviews 2391 860
Company responses 0 0
Issues resolved 13 1

Expedia and Travelocity Consumer Ratings

Rank
107 out of 569 in Travel Agencies category
123 out of 569 in Travel Agencies category
Customer service
107 in category
117 in category
Exchange, Refund and Cancellation Policy
95 in category
79 in category
Website
93 in category
111 in category
Product or Service Quality
85 in category
98 in category

Expedia and Travelocity Rating Details

Customer service
1.2 (697 reviews)
1.1 (228 reviews)
Reviewer's quote

...HORRIBLE CUSTOMER SERVICE!!!!..

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...The system kept on telling us that no reservation is found under my phone number or my husbands number, but here we are with our credit card having pending charges for a trip they dont seem to have for us!!! Terrible frustration and poor customer service!!!..

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Exchange, Refund and Cancellation Policy
1.2 (638 reviews)
1.2 (198 reviews)
Reviewer's quote

...I booked my trip on Expedia and purchased cancellation insurance as well as medical insurance. I read the exceptions bulletin before I purchased, to make certain that none of the exceptions applied to me. They didn't...

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You have a number that is "no longer in service!" Humm wounder why? Bottom line, got my refund! Worse experience than my last root canal. Ouch! Don't use website for refunds. People who answer calls are really nice, but trained to give you the run-around!..

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Website
2 (622 reviews)
1.6 (211 reviews)
Reviewer's quote

...THE 800 NUMBER THEY GIVE DOES NOT EVEN ID ITSELF AND REFERS YOU TO THEIR WEBSITE. MIGHT BE UNITED HOTELS BUT USELESS. MY ADVISE IS TO NEVER EVER USE EXPEDIA..

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Nothing happened No resonse Not able to gain account access I think expedia ISalso travelocity Five attempts to reset password to gain account access and no auto response occured Gave up and went to different website..

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Product or Service Quality
1.4 (572 reviews)
1.3 (185 reviews)
Reviewer's quote

...furniture dirty the bed had no blanket the bedspread dirty I feared for bedbugs I called expida immediately and was put on hold they made me text to get any service witch offers no help and disconnected us I called right back and after an hour and forty-five minutes the decided I could have a coupon for $25 off my next stay and that is all they will do no matter what I said after turning down...

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I have been on the phone over 7 hours over 3 days with customer service. It got to the pint that our flight is no longer available due to the terrible service we received. We tried to book a flight using credit due to Cancellation of a cruise due to COVID...

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Expedia and Travelocity Pros and Cons

Pros
  • Easy website
  • Price comparisons
  • Never dealing with expedia again
  • Will never use again
  • Website
  • E-mail confirmation
Cons
  • Extremely poor customer service
  • Customer service
  • Lack of response from expedia
  • Poor customer service
  • Long wait times on phone
  • Support for problems

Expedia and Travelocity Most Positive Reviews

Top rated reviews
5

I very explicitly explained to the woman making the reservation that I needed a fully handicap accessible room as my...

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4.8

, Loveland, CO, aint. #752596****22.To cancel a RESVATION- 3/18-3/20 at the wingate byWyndham LovelandYour services ,...

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5

I made a reservation through expedia online i needed to make changes to my flights. I called because you can not make...

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4.7

Just want to know when my account will be credited back the $308

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Expedia and Travelocity Most Critical Reviews

Lowest rated reviews
1

Expedia is guilty of this and claiming that you not wanting to be involved in a conversation is dishonesty (withholding...

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1

I used Travelocity to book a reservation with one of their "recommended" hotels, the Capital Inn & Suites located...

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1

They are a total cheat. They have written that they offer the best price and if we tell them that we could get a better...

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1


NEVER USE TRAVELOCITY!!!!!!!!!!!!!!!!!!!!!!!!!!!

SO BAD I DONT EVEN WANT TO TALK ABOUT IT!!!!!!!!!!!!! I HAVE BEEN PLA...

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Expedia and Travelocity Latest Reviews

Recent published reviews
1

This is the third time I have had an issue with Expedia trying to modify a reservation. In all cases they can see the...

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No votes

I booked a flight through Travelocity for Bahamas air since last year August 2020. Im trying so hard not to take them...

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1

I cancel my trip on 06/2020 and no refund yet acc. Is747065****865 is a cruse to bahama how much IHAVE TO WAIT FOR MY...

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No votes

Booked a Flight and Hotel to go to Cyprus for my niece's wedding (which was to be in May 2020) thru Travelocity. Flight...

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Expedia and Travelocity Products and Services

Most reviewed product and services
  • Expedia Flight Booking (407 reviews)
  • Expedia Room Booking (147 reviews)
  • Expedia Travel Insurance (67 reviews)
  • Travelocity Flight Booking (148 reviews)
  • Travelocity Room Booking (50 reviews)
  • Travelocity Vacation Package (28 reviews)