PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Expedia and Travelocity as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Expedia
Travelocity

Expedia and Travelocity Overview

Total reviews 2308 836
Company responses 0 0
Issues resolved 12 1

Expedia and Travelocity Consumer Ratings

Rank
106 out of 580 in Travel Agencies category
120 out of 580 in Travel Agencies category
Customer service
95 in category
104 in category
Exchange, Refund and Cancellation Policy
78 in category
70 in category
Website
81 in category
97 in category
Product or Service Quality
78 in category
85 in category

Expedia and Travelocity Rating Details

Customer service
1.2 (662 reviews)
1.1 (218 reviews)
Reviewer's quote

When a tried to deal with their online customer service, oh my God!!!!! All of them are the most incompetent people that I have ever deal with, they make you wait countless hours every time you want to talk to them, and they don't have proper answers or understanding. They ended up charging me $429...

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I have been on the phone over 7 hours over 3 days with customer service. It got to the pint that our flight is no longer available due to the terrible service we received. We tried to book a flight using credit due to Cancellation of a cruise due to COVID...

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Exchange, Refund and Cancellation Policy
1.2 (608 reviews)
1.2 (189 reviews)
Reviewer's quote

...Once I asked for a refund, they disconnected the conversation..

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I booked the wrong hotel, cancelled, was told Id get a refund and still havent. Called customer service, on hold over an hour, still no human, when chatting its a robot that doesnt comprehend English very well, cant answer simple questions or respond. Travelocity is obviously a scam..

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Website
2 (598 reviews)
1.6 (206 reviews)
Reviewer's quote

...Working under critical time and financial constraints, I was hampered by a website with bugs. Pricing varied from minute to minute. After hours, making the final group's reservation, my computer got hacked when I pressed the book button...

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Tried booking vacation and their website errors out and I dont get a confirmation. However, it charged my credit card 3 separate times! No one answers the phone and their website doesnt work! How can they still be in business????..

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Product or Service Quality
1.4 (539 reviews)
1.3 (177 reviews)
Reviewer's quote

...We tried calling customer service. It took a long time just to find a number that would connect us to a real person. Finally, we were told it was a 90 minute wait to talk to someone, but we could be put on the callback list for the same 90 minute delay...

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...THEY LIE AND DO NOT HAVE any customer service, they never even listened, after hours on chat site, cant contact the, Worst company ever, I travel often both personal and the business i own. they seem to treat customers like dirt, crooked sleazy , never use them . Never..

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Expedia and Travelocity Pros and Cons

Pros
  • Easy website
  • Price comparisons
  • Never dealing with expedia again
  • Will never use again
  • Website
  • E-mail confirmation
Cons
  • Extremely poor customer service
  • Customer service
  • Lack of response from expedia
  • Poor customer service
  • Long wait times on phone
  • Support for problems

Expedia and Travelocity Most Positive Reviews

Top rated reviews
5

I very explicitly explained to the woman making the reservation that I needed a fully handicap accessible room as my...

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4.8

, Loveland, CO, aint. #752596552922.To cancel a RESVATION- 3/18-3/20 at the wingate byWyndham LovelandYour services ,...

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5

I made a reservation through expedia online i needed to make changes to my flights. I called because you can not make...

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4.7

Just want to know when my account will be credited back the $308

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Expedia and Travelocity Most Critical Reviews

Lowest rated reviews
1

Expedia is guilty of this and claiming that you not wanting to be involved in a conversation is dishonesty (withholding...

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1

I used Travelocity to book a reservation with one of their "recommended" hotels, the Capital Inn & Suites located...

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1

They are a total cheat. They have written that they offer the best price and if we tell them that we could get a better...

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1


NEVER USE TRAVELOCITY!!!!!!!!!!!!!!!!!!!!!!!!!!!

SO BAD I DONT EVEN WANT TO TALK ABOUT IT!!!!!!!!!!!!! I HAVE BEEN PLA...

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Expedia and Travelocity Latest Reviews

Recent published reviews
No votes

Someone took money out of my account and i can't speak to a live person from expedia to fins out what has happen....

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1.1

I have been on the phone over 7 hours over 3 days with customer service. It got to the pint that our flight is no...

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No votes

CAN'T EVEN GET IN TOUCH WITH EXPEDIA . WORST CUSTOMER SERVICE EVER.

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No votes

Customer service is giving me tough time to make change to existing reservation

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Expedia and Travelocity Products and Services

Most reviewed product and services
  • Expedia Flight Booking (401 reviews)
  • Expedia Room Booking (142 reviews)
  • Expedia Travel Insurance (66 reviews)
  • Travelocity Flight Booking (147 reviews)
  • Travelocity Room Booking (49 reviews)
  • Travelocity Vacation Package (27 reviews)