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Expedia

Travel Agencies
  • 11 ISSUES RESOLVED
  • 1874 TOTAL REVIEWS
  • $920K CLAIMED LOSSES
  • $1.1K AVERAGE LOSS
1.5
Customer service
Website
Staff
Discounts and Special Offers
  • Price comparisons 10
  • Easy website 9
  • Lower price 7
  • Initial price 6
  • Ease of use 4

Customers don't like

  • Extremely poor customer service48
  • Lack of response from expedia21
  • Substandard service16
  • False claims13
  • Incompetent staff12
Delete
  • 1 ISSUES RESOLVED
  • 102 TOTAL REVIEWS
  • $51.5K CLAIMED LOSSES
  • $3K AVERAGE LOSS
2.7
Customer service
Website
Staff
Discounts and Special Offers
  • Sites we visited 8
  • Tour leadr 4
  • Seeing so much in a short period of time 4
  • Meeting lovely people 4
  • Some of the other participants 3

Customers don't like

  • Tour director3
  • Customer service3
  • Not getting the tour we paid for2
  • Meals2
  • Location of hotels2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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