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Expedia

Travel Agencies
  • 10 ISSUES RESOLVED
  • 1792 TOTAL REVIEWS
  • $870K CLAIMED LOSSES
  • $1.1K AVERAGE LOSS
1.5
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
Discounts and Special Offers
  • Bad bad bad 10
  • Price comparisons 10
  • Easy website 9
  • Lower price 7
  • Horrible phone customer service 6

Customers don't like

  • Extremely poor customer service106
  • Lack of response from expedia42
  • Substandard service29
  • False claims28
  • Incompetent staff21
Delete
  • 1 ISSUES RESOLVED
  • 82 TOTAL REVIEWS
  • $43K CLAIMED LOSSES
  • $3.1K AVERAGE LOSS
2.9
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
Discounts and Special Offers
  • Sites we visited 7
  • Meeting lovely people 4
  • Overall experience was very good 4
  • Seeing so much in a short period of time 4
  • Tour leadr 4

Customers don't like

  • Tour director8
  • Customer service4
  • Service of the agent and guide4
  • Pressure during trip3
  • Sometimes no wifi in rooms2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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