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Expedia

Travel Agencies
  • 11 ISSUES RESOLVED
  • 1867 TOTAL REVIEWS
  • $910K CLAIMED LOSSES
  • $1.1K AVERAGE LOSS
1.5
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
Discounts and Special Offers
  • Price comparisons 10
  • Easy website 9
  • Lower price 7
  • Initial price 6
  • Ease of use 4

Customers don't like

  • Extremely poor customer service56
  • Lack of response from expedia21
  • Substandard service16
  • False claims13
  • Incompetent staff12
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Southwest Vacations

Travel Agencies
  • 0 ISSUES RESOLVED
  • 35 TOTAL REVIEWS
  • $6.7K CLAIMED LOSSES
  • $477 AVERAGE LOSS
1.7
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
Discounts and Special Offers
  • Price 1
  • Attention given us by sw representstive regarding flights 1

Customers don't like

  • Charges for services that were never used2
  • Sw clerk forced me for tips in mco1
  • Resort staff in attentive behavior during a bad situation1
  • Outside taxi drop off section1
  • Did not provide assistance for travel issue that was their issue1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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