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Expedia

Travel Agencies
  • 10 ISSUES RESOLVED
  • 1769 TOTAL REVIEWS
  • $860K CLAIMED LOSSES
  • $1.1K AVERAGE LOSS
1.5
Website
Customer service
Exchange, Refund and Cancellation Policy
Staff
Discounts and Special Offers
  • Price comparisons 10
  • Bad bad bad 9
  • Easy website 8
  • Lower price 7
  • Horrible phone customer service 5

Customers don't like

  • Extremely poor customer service106
  • Lack of response from expedia42
  • Substandard service29
  • False claims28
  • Incompetent staff21
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Southwest Vacations

Travel Agencies
  • 0 ISSUES RESOLVED
  • 19 TOTAL REVIEWS
  • $2.1K CLAIMED LOSSES
  • $307 AVERAGE LOSS
1.4
Website
Customer service
Exchange, Refund and Cancellation Policy
Staff
Discounts and Special Offers

No items

Customers don't like

  • Lack of reimbursement1
  • Outside taxi drop off section1
  • Sw clerk forced me for tips in mco1
  • Terrible customer service1
  • While checking for bd pass1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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