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Expedia

Travel Agencies
  • 11 ISSUES RESOLVED
  • 1883 TOTAL REVIEWS
  • $920K CLAIMED LOSSES
  • $1.1K AVERAGE LOSS
1.5
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
Discounts and Special Offers
  • Price comparisons 10
  • Easy website 9
  • Lower price 7
  • Initial price 6
  • Ease of use 4

Customers don't like

  • Extremely poor customer service49
  • Customer service28
  • Lack of response from expedia21
  • Substandard service16
  • False claims13
Delete
  • 2 ISSUES RESOLVED
  • 379 TOTAL REVIEWS
  • $80K CLAIMED LOSSES
  • $899 AVERAGE LOSS
2.2
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
Discounts and Special Offers
  • Baggage policy 9
  • Low price 6
  • Bags fly free 6
  • Flight destinations 5
  • Friendly staff 4

Customers don't like

  • Poor customer service21
  • Rude flight attendant5
  • Policy4
  • Unwilling to work with customer3
  • Unprofessional employees3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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