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Expedia

Travel Agencies
  • 10 ISSUES RESOLVED
  • 1772 TOTAL REVIEWS
  • $860K CLAIMED LOSSES
  • $1.1K AVERAGE LOSS
1.5
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
Discounts and Special Offers
  • Bad bad bad 10
  • Price comparisons 10
  • Easy website 9
  • Lower price 7
  • Horrible phone customer service 6

Customers don't like

  • Extremely poor customer service106
  • Lack of response from expedia42
  • Substandard service29
  • False claims28
  • Incompetent staff21
Delete
  • 1 ISSUES RESOLVED
  • 315 TOTAL REVIEWS
  • $74.9K CLAIMED LOSSES
  • $985 AVERAGE LOSS
2.2
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
Discounts and Special Offers
  • Baggage policy 9
  • Bags fly free 5
  • Flight destinations 5
  • Low price 5
  • All my dealings with southwest 3

Customers don't like

  • Poor customer service17
  • Policy9
  • Rude flight attendant8
  • Customer service representatives professionalism6
  • Ticket agent professionalism4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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