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Expedia

Travel Agencies
  • 11 ISSUES RESOLVED
  • 1854 TOTAL REVIEWS
  • $880K CLAIMED LOSSES
  • $1.1K AVERAGE LOSS
1.5
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
Discounts and Special Offers
  • Price comparisons 10
  • Easy website 9
  • Lower price 7
  • Initial price 6
  • Ease of use 4

Customers don't like

  • Extremely poor customer service56
  • Lack of response from expedia21
  • Substandard service16
  • False claims13
  • Incompetent staff12
Delete
  • 1 ISSUES RESOLVED
  • 353 TOTAL REVIEWS
  • $77.3K CLAIMED LOSSES
  • $942 AVERAGE LOSS
2.2
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
Discounts and Special Offers
  • Baggage policy 9
  • Bags fly free 6
  • Flight destinations 5
  • Low price 5
  • All my dealings with southwest 4

Customers don't like

  • Poor customer service5
  • Rude flight attendant5
  • Policy4
  • Money for value3
  • Reward policy3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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