PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about SnapTravel and Expedia as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

SnapTravel
Expedia

SnapTravel and Expedia Overview

Total reviews 438 2315
Company responses 0 0
Issues resolved 1 12

SnapTravel and Expedia Consumer Ratings

Rank
138 out of 580 in Travel Agencies category
107 out of 580 in Travel Agencies category
Customer service
102 in category
No votes
Exchange, Refund and Cancellation Policy
86 in category
No votes
Website
112 in category
No votes
Product or Service Quality
84 in category
No votes

SnapTravel and Expedia Rating Details

Customer service
1.2 (177 reviews)
No votes
Reviewer's quote

Your customer service is nonexistent. Last time we book though you..

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I booked a flight from France to Dubai I got a confirmation saying that the flight is booked after the money was debited from the acccount after that no e ticket no booking number i used the customer service contact for the last 2 days no answer..

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Exchange, Refund and Cancellation Policy
1.1 (173 reviews)
No votes
Reviewer's quote

...I would like to get a refund for my 3 nights trip due to the fact that: 1. We did not book Tradewinds Hotel but RumFish hotel which was close ..

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...Once I asked for a refund, they disconnected the conversation..

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Website
1.4 (160 reviews)
No votes
Reviewer's quote

you guys website sucks you can't I don't understand why you have prices up there that when you push it it doesn't even add up to what you guys are trying to charge and then it's like you guys don't even have a real customer service to sit here and get in touch with y'all that is very very...

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...Working under critical time and financial constraints, I was hampered by a website with bugs. Pricing varied from minute to minute. After hours, making the final group's reservation, my computer got hacked when I pressed the book button...

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Product or Service Quality
1.3 (158 reviews)
No votes
Reviewer's quote

...Then their customer service is trying to make me prove to them that they screwed up book another room at the Quality Inn six miles away had to send snaptravel the booking information to prove to them that they screwed up I had to do the work what kind of customer service is that..

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When a tried to deal with their online customer service, oh my God!!!!! All of them are the most incompetent people that I have ever deal with, they make you wait countless hours every time you want to talk to them, and they don't have proper answers or understanding. They ended up charging me $429...

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SnapTravel and Expedia Pros and Cons

Pros
  • No pros
  • Thieves
  • Lower prices at times
  • Easy website
  • Price comparisons
  • Never dealing with expedia again
Cons
  • Very poor customer problem resolution
  • Cutomer service
  • Customer service isnt good
  • Extremely poor customer service
  • Customer service
  • Lack of response from expedia

SnapTravel and Expedia Most Positive Reviews

Top rated reviews
5

Cant find my booking reservations for the hotel here

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5

I very explicitly explained to the woman making the reservation that I needed a fully handicap accessible room as my...

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5

We checked two day early, and we were supposed to get a refund i was wondering can someone tell me what's going on...

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5

I made a reservation through expedia online i needed to make changes to my flights. I called because you can not make...

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SnapTravel and Expedia Most Critical Reviews

Lowest rated reviews
1

They have one rate until you click the link then its a few dollars more. At first I thought I just misread it the first...

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1

Expedia is guilty of this and claiming that you not wanting to be involved in a conversation is dishonesty (withholding...

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1

Horrible took money out of my account and wont return it

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1

They are a total cheat. They have written that they offer the best price and if we tell them that we could get a better...

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SnapTravel and Expedia Latest Reviews

Recent published reviews
3.5

Where is my Email confirmation on the the hotel stay

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No votes

The front desk man Checked my boyfriend in a room that was dirty at red roof inn in Bridgeton Mo and he told me I could...

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No votes

I went to the hotel there was nothing in my name. I had to pay full price on top the $118 o paid to your website.

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1

I have 2 tickets in credit and nobody help me

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SnapTravel and Expedia Products and Services

Most reviewed product and services
  • Snaptravel Room Booking (82 reviews)
  • Snaptravel Holiday Inn Room Booking (7 reviews)
  • Snaptravel Best Western Room Booking (1 review)
  • Expedia Flight Booking (401 reviews)
  • Expedia Room Booking (142 reviews)
  • Expedia Travel Insurance (66 reviews)