PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Expedia and SnapTravel as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Expedia
SnapTravel

Expedia and SnapTravel Overview

Total reviews 2352 518
Company responses 0 0
Issues resolved 12 2

Expedia and SnapTravel Consumer Ratings

Rank
107 out of 586 in Travel Agencies category
140 out of 586 in Travel Agencies category
Customer service
99 in category
109 in category
Exchange, Refund and Cancellation Policy
86 in category
89 in category
Website
86 in category
123 in category
Product or Service Quality
80 in category
90 in category

Expedia and SnapTravel Rating Details

Customer service
1.2 (683 reviews)
1.2 (215 reviews)
Reviewer's quote

Expedia customer service said they can't do anything about it as it's the insurance company that billed it. ..

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...I called snap travel customer service and they were zero help..

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Exchange, Refund and Cancellation Policy
1.2 (626 reviews)
1.2 (210 reviews)
Reviewer's quote

...I thought that a flight insurance protection plan will protect me from any cancellation either by me or by the airline. I didn't cancel the flight, but the airline did. It was Philippine Airlines (PAL) that cancelled the flight due to the Covid pandemic...

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...I need my refund!..

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Website
2 (611 reviews)
1.5 (196 reviews)
Reviewer's quote

...Therefore, I booked a flight to Saipan on the EXPEDIA website on October 29, 2020. Itinerary #7554235119729 Ticket 0163736987020 A total of CA $2,899. 27 Due to the impact of the epidemic, I had to cancel this flight...

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you guys website sucks you can't I don't understand why you have prices up there that when you push it it doesn't even add up to what you guys are trying to charge and then it's like you guys don't even have a real customer service to sit here and get in touch with y'all that is very very...

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Product or Service Quality
1.4 (560 reviews)
1.3 (189 reviews)
Reviewer's quote

...Their customer service is appalling. They do not read their emails correctly, or transfer you to some one who can assist. Our Trip was cancelled due to COVID -19 and our trip was made by STA travel who has gone into liquidation...

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...They did absolutely NOTHING to help make this work! I am so disappointed with their customer service skills. I will NEVER use them again! Also, when the phone was answered it sounded like someone in their house. It was very sketchy..

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Expedia and SnapTravel Pros and Cons

Pros
  • Easy website
  • Price comparisons
  • Never dealing with expedia again
  • No pros
  • Lower prices at times
  • Big joke
Cons
  • Extremely poor customer service
  • Customer service
  • Lack of response from expedia
  • Very poor customer problem resolution
  • Cutomer service
  • Customer service isnt good

Expedia and SnapTravel Most Positive Reviews

Top rated reviews
5

I very explicitly explained to the woman making the reservation that I needed a fully handicap accessible room as my...

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5

Cant find my booking reservations for the hotel here

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5

I made a reservation through expedia online i needed to make changes to my flights. I called because you can not make...

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5

We checked two day early, and we were supposed to get a refund i was wondering can someone tell me what's going on...

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Expedia and SnapTravel Most Critical Reviews

Lowest rated reviews
1

Expedia is guilty of this and claiming that you not wanting to be involved in a conversation is dishonesty (withholding...

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1

They have one rate until you click the link then its a few dollars more. At first I thought I just misread it the first...

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1

They are a total cheat. They have written that they offer the best price and if we tell them that we could get a better...

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1

Horrible took money out of my account and wont return it

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Expedia and SnapTravel Latest Reviews

Recent published reviews
No votes

Was on time for a legal flight and they call me a no show I was on time 3 times

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3.5

Hi,
We hope that you are well. We are trying to spend the Snaptravel credits that you kindly provided us with as we were...

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2.2

Where is the unsubscribe button?
I want to unsubscribe. I have wanted to unsubscribe for a long time. Expedia makes this...

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No votes

They refuse to give a refund even though with all the restrictions from Covid. I am completely unhappy and this is not...

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Expedia and SnapTravel Products and Services

Most reviewed product and services
  • Expedia Flight Booking (405 reviews)
  • Expedia Room Booking (145 reviews)
  • Expedia Travel Insurance (66 reviews)
  • Snaptravel Room Booking (101 reviews)
  • Snaptravel Holiday Inn Room Booking (9 reviews)
  • Snaptravel Best Western Room Booking (1 review)