PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Smartfares and Expedia as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Smartfares
Expedia

Smartfares and Expedia Overview

Total reviews 29 2311
Company responses 0 0
Issues resolved 0 12

Smartfares and Expedia Consumer Ratings

Rank
160 out of 580 in Travel Agencies category
106 out of 580 in Travel Agencies category
Value for money
No votes
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Website
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Additional Fees
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Exchange, Refund and Cancellation Policy
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Smartfares and Expedia Rating Details

Value for money
No votes
No votes
Reviewer's quote

...i called the airline and they stated the flight that I purchased a ticket for NEVER EXISTED!! Avoid this website at all costs! This is without a doubt a scam website that just wants to take your money, just go to the airline website directly and google your flight number before you fly..

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...Hotel couldn't refund my money because they never received it. Expedia eventually sent an e mail stating my refund request had been approved only no one had given me my money. Do not book here! If you have to cancel they will pocket your money!!..

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Website
No votes
No votes
Reviewer's quote

...They confirmed on website. A day later my credit card was debited normally. Until sunday I didn't receive eticket...

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...Working under critical time and financial constraints, I was hampered by a website with bugs. Pricing varied from minute to minute. After hours, making the final group's reservation, my computer got hacked when I pressed the book button...

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Additional Fees
No votes
No votes
Reviewer's quote

I informed SmartFares that I wanted them to honor the original price (basically waive the fees they tacked onto the airline price) or to cancel the entire transaction, which they denied to do. There is also a minor one letter middle name discrepancy between the ticket and the passport. Singapore...

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I told her if there are additional fees I will not reserve another night and will leave my current reservation as is. She puts me on hold for several minutes and tells me there is room for the two nights and that I will not be charged a cancelation fee. She then proceeds to ask credit card...

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Exchange, Refund and Cancellation Policy
No votes
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Reviewer's quote

...Then I phoned smart fares again and they said they would only refund me €400. Complete scam. Stay away..

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...Once I asked for a refund, they disconnected the conversation..

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Smartfares and Expedia Pros and Cons

Pros
  • Low prices
  • Initial website that turned out to offer false fares
  • Easy website
  • Price comparisons
  • Never dealing with expedia again
Cons
  • Sent fake confirmation email
  • Offer attractive but false fares
  • Fraud company that abuse people needs
  • Extremely poor customer service
  • Customer service
  • Lack of response from expedia

Smartfares and Expedia Most Positive Reviews

Top rated reviews
4

I ordered at smarfares a ticket GVA-BOG with Delta on a wednesday at night. They confirmed on website. A day later my cr...

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5

I very explicitly explained to the woman making the reservation that I needed a fully handicap accessible room as my...

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No votes
5

I made a reservation through expedia online i needed to make changes to my flights. I called because you can not make...

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Smartfares and Expedia Most Critical Reviews

Lowest rated reviews
1

SmartFares is worse than you can imagine. On May 1, 2013 I visited their web site. Here is a copy and paste from the sit...

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1

Expedia is guilty of this and claiming that you not wanting to be involved in a conversation is dishonesty (withholding...

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1

Bought a ticket through their website. Credit card showed pending charge. Received email message 4 days later saying...

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1

They are a total cheat. They have written that they offer the best price and if we tell them that we could get a better...

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Smartfares and Expedia Latest Reviews

Recent published reviews
1

Every time I call the number picks up and hangs up on me. I need my flight confirmation numbers for a canceled flight...

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2.2

Still need help can't get a person to help. It's a simple problem PLEASE CALL ME!!!!!

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1

SCAM! the worst company ever. Payed extra 250$ for a flexible ticket and then i tried to rebook and they asked me for...

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2

I still need help and can't get a hold of a person. Its a simple problem, please call me!

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Smartfares and Expedia Products and Services

Most reviewed product and services
  • Smartfares Flight Booking (18 reviews)
  • Expedia Flight Booking (401 reviews)
  • Expedia Room Booking (142 reviews)
  • Expedia Travel Insurance (66 reviews)