PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Smartfares and Expedia as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Smartfares
Expedia

Smartfares and Expedia Overview

Total reviews
30
2271
Company responses
0
0
Issues resolved
0
12

Smartfares and Expedia Consumer Ratings

Rank
159 out of 570 in Travel Agencies category
107 out of 570 in Travel Agencies category
Exchange, Refund and Cancellation Policy
247 in category
85 in category
Customer service
270 in category
104 in category
Additional Fees
100 in category
77 in category
Website
144 in category
85 in category

Smartfares and Expedia Rating Details

Exchange, Refund and Cancellation Policy
1 (15 reviews)
1.2 (587 reviews)
Reviewer's quote

...Then I phoned smart fares again and they said they would only refund me €400. Complete scam. Stay away..

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...The owner said they would refund our money. The next resort we went to Was not what was advertised. We were supposed to get refunds back from both places...

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Customer service
1 (15 reviews)
1.2 (641 reviews)
Reviewer's quote

...Customer service was terrible and wouldn't take responsibility for the incorrect information and said it was the airlines fault for the error..

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...I clicked it, it shows the price of the flight almost 150 cheap if i change my dates, I agree once i click proceed it brings me back to same page, I call customer service, there was message playing if you trying to book new flight please your our website. it...

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Additional Fees
1.3 (15 reviews)
1.5 (363 reviews)
Reviewer's quote

I informed SmartFares that I wanted them to honor the original price (basically waive the fees they tacked onto the airline price) or to cancel the entire transaction, which they denied to do. There is also a minor one letter middle name discrepancy between the ticket and the passport. Singapore...

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I told her if there are additional fees I will not reserve another night and will leave my current reservation as is. She puts me on hold for several minutes and tells me there is room for the two nights and that I will not be charged a cancelation fee. She then proceeds to ask credit card...

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Website
1.2 (15 reviews)
2 (580 reviews)
Reviewer's quote

...They confirmed on website. A day later my credit card was debited normally. Until sunday I didn't receive eticket...

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...money to throw away and if I need to I will take legal action expedia is fraud and i will make sure everyone i now who travels never book trips through your website because they will take your money during a...

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Smartfares and Expedia Pros and Cons

Pros
  • Low prices
  • Initial website that turned out to offer false fares
  • Easy website
  • Price comparisons
  • Never dealing with expedia again
Cons
  • Sent fake confirmation email
  • Offer attractive but false fares
  • Fraud company that abuse people needs
  • Extremely poor customer service
  • Customer service
  • Lack of response from expedia

Smartfares and Expedia Most Positive Reviews

Top rated reviews
4

I ordered at smarfares a ticket GVA-BOG with Delta on a wednesday at night. They confirmed on website. A day later my cr...

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5

I very explicitly explained to the woman making the reservation that I needed a fully handicap accessible room as my...

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No votes
5

I made a reservation through expedia online i needed to make changes to my flights. I called because you can not make...

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Smartfares and Expedia Most Critical Reviews

Lowest rated reviews
1

SmartFares is worse than you can imagine. On May 1, 2013 I visited their web site. Here is a copy and paste from the sit...

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1

Expedia is guilty of this and claiming that you not wanting to be involved in a conversation is dishonesty (withholding...

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1

Bought a ticket through their website. Credit card showed pending charge. Received email message 4 days later saying...

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1

They are a total cheat. They have written that they offer the best price and if we tell them that we could get a better...

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Smartfares and Expedia Latest Reviews

Recent published reviews
1

Every time I call the number picks up and hangs up on me. I need my flight confirmation numbers for a canceled flight...

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No votes

I tried to book a hotel on line it shows having rooms available then when I try to book it is says sold out code 10001...

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1

SCAM! the worst company ever. Payed extra 250$ for a flexible ticket and then i tried to rebook and they asked me for...

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No votes

I was told my credit would be on my card within 24 hours for being double charged. I still have yet to receive my...

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Smartfares and Expedia Products and Services

Most reviewed product and services
  • Smartfares Flight Booking (18 reviews)
  • Smartfares Customer Care (3 reviews)
  • Expedia Flight Booking (399 reviews)
  • Expedia Customer Care (140 reviews)
  • Expedia Room Booking (137 reviews)