PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Expedia and Smartfares as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Expedia
Smartfares

Expedia and Smartfares Overview

Total reviews 2284 30
Company responses 0 0
Issues resolved 12 0

Expedia and Smartfares Consumer Ratings

Rank
106 out of 578 in Travel Agencies category
159 out of 578 in Travel Agencies category
Customer service
101 in category
276 in category
Exchange, Refund and Cancellation Policy
86 in category
254 in category
Website
86 in category
147 in category
Product or Service Quality
85 in category
112 in category

Expedia and Smartfares Rating Details

Customer service
1.2 (654 reviews)
1 (15 reviews)
Reviewer's quote

While making international flight reservations for 17 I experienced hands down the worst customer service from a service provider in 30 years of my career. Working under critical time and financial constraints, I was hampered by a website with bugs. Pricing varied from minute to minute...

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...Customer service was terrible and wouldn't take responsibility for the incorrect information and said it was the airlines fault for the error..

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Exchange, Refund and Cancellation Policy
1.2 (599 reviews)
1 (15 reviews)
Reviewer's quote

...but when I went to the hotel he told me that my reservation had not arrived at the hotel and since that date I am at war with the hotel and with expedia for refund my money and I am still waiting for resolving this issue until now . this issue takes ID number: [REQ: M-29898071] and attached to an official response from the hotel admitting that my reservation has not been received, which led to the loss of my vacation and my money. We have lived...

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...Then I phoned smart fares again and they said they would only refund me €400. Complete scam. Stay away..

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Website
2 (590 reviews)
1.2 (15 reviews)
Reviewer's quote

I asked to be rescheduled for Sunday, Aug 30 (same exact flight) and found that the ticket on your website was shown as $600. So the difference in the price i had to pay was about $200 (which i would have done rather than purchasing anew ticket for 600$). YOU HAVE PUBLICLY ANNOUNCED THAT THIS...

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...They confirmed on website. A day later my credit card was debited normally. Until sunday I didn't receive eticket...

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Product or Service Quality
1.4 (528 reviews)
1.1 (14 reviews)
Reviewer's quote

Calling to respond to the insult experience as a result of choosing Expedia , service. Ready to post everyday the negative experience every day for one year..

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... pm this round trip will cost me around 1,200 $ I arrived Kuwait airport 3 hours before the trip time but I the ticket is not issued ,so I called the customer service of smart Fares a, the number was American that this call will cost me a lot of money but I have to because it’s urgent trip that call extended for more than 45mins where they were keep telling me to wait and not to hang off the line in spite of informing them that it will cost me a lot of money band my credit might end it up but they told me we can’t call you back The customer service told me to wait because they will try to talk to the person in charge to issue the ticket that was ironic cuz I thought it’s ...

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Expedia and Smartfares Pros and Cons

Pros
  • Easy website
  • Price comparisons
  • Never dealing with expedia again
  • Low prices
  • Initial website that turned out to offer false fares
Cons
  • Extremely poor customer service
  • Customer service
  • Lack of response from expedia
  • Sent fake confirmation email
  • Offer attractive but false fares
  • Fraud company that abuse people needs

Expedia and Smartfares Most Positive Reviews

Top rated reviews
5

I very explicitly explained to the woman making the reservation that I needed a fully handicap accessible room as my...

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4

I ordered at smarfares a ticket GVA-BOG with Delta on a wednesday at night. They confirmed on website. A day later my cr...

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5

I made a reservation through expedia online i needed to make changes to my flights. I called because you can not make...

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No votes

Expedia and Smartfares Most Critical Reviews

Lowest rated reviews
1

Expedia is guilty of this and claiming that you not wanting to be involved in a conversation is dishonesty (withholding...

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1

SmartFares is worse than you can imagine. On May 1, 2013 I visited their web site. Here is a copy and paste from the sit...

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1

They are a total cheat. They have written that they offer the best price and if we tell them that we could get a better...

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1

Bought a ticket through their website. Credit card showed pending charge. Received email message 4 days later saying...

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Expedia and Smartfares Latest Reviews

Recent published reviews
1

On my account I have a credit voucher to use but Im not going back to that hotel
I need that credit voucher to be used fo...

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1

Every time I call the number picks up and hangs up on me. I need my flight confirmation numbers for a canceled flight...

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No votes

I'm very mad I call 4 hours ago she told me my flight was booked and it's not I want a phone call asap 586 738 8692

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1

SCAM! the worst company ever. Payed extra 250$ for a flexible ticket and then i tried to rebook and they asked me for...

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Expedia and Smartfares Products and Services

Most reviewed product and services
  • Expedia Flight Booking (400 reviews)
  • Expedia Customer Care (148 reviews)
  • Expedia Room Booking (139 reviews)
  • Smartfares Flight Booking (18 reviews)
  • Smartfares Customer Care (3 reviews)