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Expedia

Travel Agencies
  • 11 ISSUES RESOLVED
  • 1813 TOTAL REVIEWS
  • $870K CLAIMED LOSSES
  • $1.1K AVERAGE LOSS
1.5
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
Discounts and Special Offers
  • Bad bad bad 10
  • Price comparisons 10
  • Easy website 9
  • Lower price 7
  • Horrible phone customer service 6

Customers don't like

  • Extremely poor customer service56
  • Lack of response from expedia21
  • Substandard service15
  • False claims13
  • Incompetent staff12
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Sams Club

Supermarkets and Malls
  • 4 ISSUES RESOLVED
  • 1116 TOTAL REVIEWS
  • $180K CLAIMED LOSSES
  • $663 AVERAGE LOSS
2.3
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
Discounts and Special Offers
  • Prices 8
  • Convenience 3
  • Produce 3
  • Reasonable price 3
  • Varity of items 2

Customers don't like

  • Customer service6
  • Customer service is horrible5
  • Crappy customer service4
  • Rude help4
  • Incompitent employees4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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