PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Priceline and Expedia as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Priceline
Expedia

Priceline and Expedia Overview

Total reviews 2011 2355
Company responses 0 0
Issues resolved 9 12

Priceline and Expedia Consumer Ratings

Rank
124 out of 588 in Travel Agencies category
107 out of 588 in Travel Agencies category
Customer service
97 in category
103 in category
Exchange, Refund and Cancellation Policy
85 in category
87 in category
Website
114 in category
90 in category
Price Affordability
116 in category
82 in category

Priceline and Expedia Rating Details

Customer service
1.2 (627 reviews)
1.2 (683 reviews)
Reviewer's quote

Im very upset that my military discount was not put on ,as well I was not able Customer service representative communicate with me which had bad customer service not helpful at allCalling people are not understanding As well as the sitting on the site and then they did not put one of the people is...

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Expedia customer service said they can't do anything about it as it's the insurance company that billed it. ..

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Exchange, Refund and Cancellation Policy
1.2 (554 reviews)
1.2 (626 reviews)
Reviewer's quote

...Please cancel, which obvious and refund my money. Thank you, Altemettaa Matthews..

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...I thought that a flight insurance protection plan will protect me from any cancellation either by me or by the airline. I didn't cancel the flight, but the airline did. It was Philippine Airlines (PAL) that cancelled the flight due to the Covid pandemic...

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Website
1.6 (517 reviews)
2 (611 reviews)
Reviewer's quote

...I expect to have the price that was quoted on your website 11/26/2020 139. 00 per day at the Vino Belo Resort. Napa California..

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...Therefore, I booked a flight to Saipan on the EXPEDIA website on October 29, 2020. Itinerary #755423****729 Ticket 016373****020 A total of CA $2,899. 27 Due to the impact of the epidemic, I had to cancel this flight...

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Price Affordability
1.9 (493 reviews)
2.1 (456 reviews)
Reviewer's quote

The cancellation fee is more than the price of the room. This is ridiculous. I was not a pissed customer before but I am now!..

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Expedia asked me to pay the difference in the price ( you calculated, unclearly how, that the old ticket for Wed, Aug 26 is about $400). I asked to be rescheduled for Sunday, Aug 30 (same exact flight) and found that the ticket on your website was shown as $600. So the difference in the price i had...

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Priceline and Expedia Pros and Cons

Pros
  • Price
  • Good deals but mesleading
  • Complete dishonest business model
  • Easy website
  • Price comparisons
  • Never dealing with expedia again
Cons
  • Horrible customer service
  • Did not receive refund
  • Given the runaround
  • Extremely poor customer service
  • Customer service
  • Lack of response from expedia

Priceline and Expedia Most Positive Reviews

Top rated reviews
5

Priceline Travel Insurance is really joke, i will not get any more that insurance, they are asking 5 different document...

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5

I very explicitly explained to the woman making the reservation that I needed a fully handicap accessible room as my...

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5

Trying a reservation ticket but they saying my Address is wrong . It's not wrong. My email either is wrong . Aldo my...

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5

I made a reservation through expedia online i needed to make changes to my flights. I called because you can not make...

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Priceline and Expedia Most Critical Reviews

Lowest rated reviews
1

I can't believe it. I used the bid function and checked the areas that I wanted to stay it. When I bid, up popped the...

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1

Expedia is guilty of this and claiming that you not wanting to be involved in a conversation is dishonesty (withholding...

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1

We recently booked a vacation package through Priceline: Hotel, Airline, and Rental Car. You see the price for the packa...

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1

They are a total cheat. They have written that they offer the best price and if we tell them that we could get a better...

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Priceline and Expedia Latest Reviews

Recent published reviews
1

Im so upset its all stupid *** I need help ASAP someone has my card

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1

Still haven't had a call returned or a dime of money refunded

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1

Im very upset that my military discount was not put on ,as well I was not able Customer service representative...

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No votes

Havent received a refund yet even though I cancelled less than 24 hours.

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Priceline and Expedia Products and Services

Most reviewed product and services
  • Priceline Room Booking (248 reviews)
  • Priceline Flight Booking (155 reviews)
  • Priceline Car Rental Booking (100 reviews)
  • Expedia Flight Booking (405 reviews)
  • Expedia Room Booking (145 reviews)
  • Expedia Travel Insurance (66 reviews)