PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Priceline and Expedia as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Priceline
Expedia

Priceline and Expedia Overview

Total reviews
1541
2190
Company responses
0
0
Issues resolved
8
12

Priceline and Expedia Consumer Ratings

Rank
133 out of 550 in Travel Agencies category
105 out of 550 in Travel Agencies category
Customer service
99 in category
104 in category
Exchange, Refund and Cancellation Policy
92 in category
87 in category
Website
106 in category
71 in category
Price Affordability
110 in category
76 in category

Priceline and Expedia Rating Details

Customer service
1.2 (444 reviews)
1.2 (606 reviews)
Reviewer's quote

...I called twice but got *** customer service!..

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This is terrible customer service even in light of the circumstances, to which you’ve had some time to adapt like the rest of us (we’re all in this together), and we are deeply disappointed. I tried calling several times at various Expedia numbers to discuss these issues, but was automatically...

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Exchange, Refund and Cancellation Policy
1.1 (393 reviews)
1.2 (548 reviews)
Reviewer's quote

Still waiting on refund...

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...Instead of refunding as the insurance stipulates I got the run around. I did get a refund from Holiday Inn Express but not from Expedia for the flight. They "claim" they will provide me with a credit...

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Website
1.6 (369 reviews)
2 (552 reviews)
Reviewer's quote

...In my own opinion, Priceline does not want to take any responsibilities, I've for proof Priceline website doesn't provide any Refund Options; although the U. S. Department of Transportation ordered to refund customers who had cancelled their trip due to COVID-19...

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...I paid on the website. Then I got an email saying they needed a 250 deposit. I was then contacted by the property saying they are not accepting my reservation because I have a criminal record...

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Price Affordability
1.8 (334 reviews)
2 (394 reviews)
Reviewer's quote

This is multiple complaints regarding issues with price line and booking. com due to using price line but reservation was completed through booking. com, no communication, no resolution...

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Drove a long way I came into Portland and when I got here there was no reservation because it was canceled and I had to pay full price and they didn't have any room so I had to go to another motel which cost me extra so that cost me eighty bucks there then today they cost me because they wouldn't...

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Priceline and Expedia Pros and Cons

Pros
  • Price
  • Complete dishonest business model
  • Website
  • Easy website
  • Price comparisons
  • Never dealing with expedia again
Cons
  • Horrible customer service
  • Did not receive refund
  • Given the runaround
  • Extremely poor customer service
  • Customer service
  • Lack of response from expedia

Priceline and Expedia Most Positive Reviews

Top rated reviews
5

Priceline Travel Insurance is really joke, i will not get any more that insurance, they are asking 5 different document...

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5

I very explicitly explained to the woman making the reservation that I needed a fully handicap accessible room as my...

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5

Trying a reservation ticket but they saying my Address is wrong . It's not wrong. My email either is wrong . Aldo my...

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5

I made a reservation through expedia online i needed to make changes to my flights. I called because you can not make...

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Priceline and Expedia Most Critical Reviews

Lowest rated reviews
1

I can't believe it. I used the bid function and checked the areas that I wanted to stay it. When I bid, up popped the...

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1

Expedia is guilty of this and claiming that you not wanting to be involved in a conversation is dishonesty (withholding...

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1

We recently booked a vacation package through Priceline: Hotel, Airline, and Rental Car. You see the price for the packa...

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1

They are a total cheat. They have written that they offer the best price and if we tell them that we could get a better...

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Priceline and Expedia Latest Reviews

Recent published reviews
1

Website down all day. Also cant get anyone in the phone. Call back.

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No votes

Again, on the phone on hold, again. No human to speak with. Over 20 minutes 5 plus times on hold. Trying to chat...

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No votes

I cant stay at the hotel selected because i cant afford it

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No votes

Im trying to get my refund

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Priceline and Expedia Products and Services

Most reviewed product and services
  • Priceline Room Booking (183 reviews)
  • Priceline Flight Booking (143 reviews)
  • Priceline Car Rental Booking (76 reviews)
  • Expedia Flight Booking (394 reviews)
  • Expedia Customer Care (139 reviews)
  • Expedia Room Booking (129 reviews)