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Priceline

Travel Agencies
  • 5 ISSUES RESOLVED
  • 1083 TOTAL REVIEWS
  • $230K CLAIMED LOSSES
  • $429 AVERAGE LOSS
1.3
Customer service
Exchange, Refund and Cancellation Policy
Website
Staff
Discounts and Special Offers
  • Price 3
  • Chat feature 3
  • Ease of booking 2
  • Complete dishonest business model 2
  • Website 1

Customers don't like

  • Did not receive refund18
  • Horrible customer service9
  • Given the runaround8
  • Poor phone service6
  • Agents unwilling to help5
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Expedia

Travel Agencies
  • 11 ISSUES RESOLVED
  • 1874 TOTAL REVIEWS
  • $920K CLAIMED LOSSES
  • $1.1K AVERAGE LOSS
1.5
Customer service
Exchange, Refund and Cancellation Policy
Website
Staff
Discounts and Special Offers
  • Price comparisons 10
  • Easy website 9
  • Lower price 7
  • Initial price 6
  • Ease of use 4

Customers don't like

  • Extremely poor customer service48
  • Lack of response from expedia21
  • Substandard service16
  • False claims13
  • Incompetent staff12
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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Anonymous
Stevensville, Montana, United States #1333228

It was incredibly frustrating to try and book a roundtrip flight on Priceline (unsuccessful after 2 days of trying; several 'Oops!Something went wrong' error messages).

I have a Priceline Visa and wanted to take advantage of 'reward' points.

I resigned and went to the Travelocity site and purchased a slightly better scheduled flight at a slightly higher price.Expedia owns Travelocity, so ultimately there are only two choices when trying to find competitive pricing, and one of those choices (Priceline) is malfunctional.