PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Priceline and Expedia as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Priceline
Expedia

Priceline and Expedia Overview

Total reviews
1324
1975
Company responses
0
0
Issues resolved
6
11

Expedia was first mentioned on PissedConsumer on Aug 7, 2007 and since then this brand received 1975 reviews. It is 651 reviews more than Priceline received since Jul 15, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Expedia customer support team than with Priceline customer service.

Priceline and Expedia Consumer Ratings

Rank
121 out of 696 in Travel Agencies category
100 out of 696 in Travel Agencies category
Customer service
93 in category
104 in category
Exchange, Refund and Cancellation Policy
74 in category
76 in category
Staff
95 in category
101 in category

According to consumer ratings and reviews, Expedia ranks 21 points higher in the Travel Agencies category than Priceline. People gave Priceline 1.2 stars for Customer service criterion in Travel Agencies category and it is 165 points higher than the worst rated brand in this category. At the same time, Expedia was rated 1.1 stars for Customer service criterion in this category and it is 154 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Expedia has a higher rating than Expedia. Regarding Staff criterion, consumers gave Priceline 1.3 stars and it is 63% greater than other in category. Expedia however was rated 1.2 stars and it is 61% greater than other in category.

Priceline and Expedia Rating Details

Customer service
1.2 (371 reviews)
1.1 (512 reviews)
Reviewer's quote

Quoted price was not honored was over charged given a runaround to try to straiten out there customer service is a joke . they booked a hotel for me and left me stuck at airport for 10 hours had to rent another car from different car from diff rental co to get to hotel . Called many times to...

Arthur L

...room with a balcony than we could have gotten the condo at shores of panama!! And Expedia doesn't care! I'll stay home before I book threw them again worst customer service...

Angela C
Exchange, Refund and Cancellation Policy
1.1 (324 reviews)
1.1 (461 reviews)
Reviewer's quote

...Now they wont refund our money..

Cortlyn

...11 refund allocated from original $1100 fare. Expedia is still harassing me and not paying. I copy a email Refund Processed Passenger(s): DAS/ROHAN Expedia...

Ujjal D
Staff
1.3 (298 reviews)
1.2 (445 reviews)
Reviewer's quote

I wanted to book a hotel on Staff travel, found out later it is priceline. It put the number of people in the room at 20, not 2. I tried again...

Terasa A

...10, 2019 Seattle Times, page E9, "The Mix" "Stranded in Santorini, and no support EXPEDIA What's a traveler to do?' Following the January 30 article about Expedia staff suing the bucket-shop of a company comes this headline article about that bucket-shop leaving a family stranded: "...

Kristofor

Priceline and Expedia Pros and Cons

Pros
  • Complete dishonest business model
  • Price
  • Website
  • Price comparisons
  • Easy website
  • Lower price
Cons
  • Horrible customer service
  • Did not receive refund
  • Given the runaround
  • Extremely poor customer service
  • Customer service
  • Lack of response from expedia

Priceline and Expedia Most Positive Reviews

Top rated reviews
5

Priceline Travel Insurance is really joke, i will not get any more that insurance, they are asking 5 different document...

5

I very explicitly explained to the woman making the reservation that I needed a fully handicap accessible room as my...

Priceline and Expedia Most Critical Reviews

Lowest rated reviews
1

I can't believe it. I used the bid function and checked the areas that I wanted to stay it. When I bid, up popped the...

1

Expedia is guilty of this and claiming that you not wanting to be involved in a conversation is dishonesty (withholding...

Priceline and Expedia Latest Reviews

Recent published reviews
1

Used Priceline to secure car rental. Rental was assigned to Avis, and due to a change in plans I went to get rental car...

Read all 1324 reviews

The bank still didn't release the hold on the amount of the ticket

Read all 1975 reviews

Priceline and Expedia Products and Services

Most reviewed product and services
  • Priceline Room Booking (149 reviews)
  • Priceline Flight Booking (134 reviews)
  • Priceline Car Rental Booking (64 reviews)
  • Expedia Flight Booking (381 reviews)
  • Expedia Customer Care (124 reviews)
  • Expedia Room Booking (103 reviews)