PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Priceline and Expedia as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Priceline
1.5
Expedia
1.6
Priceline
Expedia

Priceline and Expedia Overview

Total reviews 2299 2666
Company responses 0 0
Issues resolved 9 13

Priceline and Expedia Consumer Ratings

Rank
125 out of 603 in Travel Agencies category
106 out of 603 in Travel Agencies category
Customer service
100 in category
113 in category
Exchange, Refund and Cancellation Policy
85 in category
92 in category
Website
119 in category
96 in category
Price Affordability
115 in category
81 in category

Priceline and Expedia Rating Details

Customer service
1.2 (750 reviews)
1.2 (814 reviews)
Reviewer's quote

I wanted to upgrade they couldnt tell me who to speak to didnt have contact information I was on the phone back-and-forth find the American Airlines was able to help me After trying numerous times waiting for a callback number from customer service..

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...Horrible customer service..

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Exchange, Refund and Cancellation Policy
1.2 (656 reviews)
1.2 (736 reviews)
Reviewer's quote

00 CAUSE I CAN'T TRAVEL DUE TO BEING EXPOSE TO COVID! I CAN'T CANCEL WITH A VOUCHER OR A REFUND EVEN THO I TRIED TO CALL WHEN I MADE THE ARRANGEMENTS BECAUSE THEY DIDN'T ADD MY INSURANCE. LIKE i SEEN THAT COMING THIS IS BULLCRAP!!!!! WHAT A RIP OFF SITE!!!!! ALSO POSTING THIS ON MY PAGE SO THEY...

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You have been refunded by doubletree. WHERE US MY REFUND. Scam...

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Website
1.6 (619 reviews)
1.9 (712 reviews)
Reviewer's quote

It would be nice if your company would put on the website for the hotels that you guys have are represent whether they need a deposit and how they can be paid instead of having somebody go all the way to the hotel just be told they won't accept your card because it doesn't have your name on it or...

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When I was on the Expedia website to request the invoice for my hotel stay,I recommend that Expedia takes that fraud company out of their there was a help line provided that said "just ask". I clicked on that and was requested $5. I paid $5...

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Price Affordability
1.9 (601 reviews)
2 (542 reviews)
Reviewer's quote

I'm canceling my reservation because when I was searching for a car rental in the web priceline it show me one price n when I somet my information n when I somet the reservation it came out a nother price n it was double for what I so first sow know I don't want it ..

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I called Expedia to get a price check on my stay in Miami, since Priceline has the same accommodation but cheaper. The wait for a customer service assistant was outrageous. I waited half the day to speak with someone...

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Priceline and Expedia Pros and Cons

Pros
  • Price
  • Good deals but mesleading
  • Complete dishonest business model
  • Easy website
  • Never dealing with expedia again
  • Price comparisons
Cons
  • Horrible customer service
  • Did not receive refund
  • Given the runaround
  • Extremely poor customer service
  • Customer service
  • Lack of response from expedia

Priceline and Expedia Most Positive Reviews

Top rated reviews
5

Priceline Travel Insurance is really joke, i will not get any more that insurance, they are asking 5 different document...

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5

I very explicitly explained to the woman making the reservation that I needed a fully handicap accessible room as my...

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5

Trying a reservation ticket but they saying my Address is wrong . It's not wrong. My email either is wrong . Aldo my...

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5

I made a reservation through expedia online i needed to make changes to my flights. I called because you can not make...

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Priceline and Expedia Most Critical Reviews

Lowest rated reviews
1

I can't believe it. I used the bid function and checked the areas that I wanted to stay it. When I bid, up popped the...

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1

Expedia is guilty of this and claiming that you not wanting to be involved in a conversation is dishonesty (withholding...

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1

We recently booked a vacation package through Priceline: Hotel, Airline, and Rental Car. You see the price for the packa...

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1

They are a total cheat. They have written that they offer the best price and if we tell them that we could get a better...

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Priceline and Expedia Latest Reviews

Recent published reviews
No votes

I just wanted to book a damn room and everytime I clicked on it all of sudden it was sold out but listed as my second...

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2

I am a fairly inexperienced traveler but I was trying to book a flight and car for an upcoming trip. Unfortunately I mad...

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2.4

I purchased a ticket for my son BKK to LAS. The route was BKK to NRT, Haneda, LAX, LAS.
When he tried to check in for the...

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No votes

How can I book 2 tickets one is round trip and the other is for a 1 way. I'm trying to do a package deal.

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