PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Expedia and Priceline as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Expedia
Priceline

Expedia and Priceline Overview

Total reviews 2355 2013
Company responses 0 0
Issues resolved 12 9

Expedia and Priceline Consumer Ratings

Rank
107 out of 588 in Travel Agencies category
124 out of 588 in Travel Agencies category
Customer service
100 in category
94 in category
Exchange, Refund and Cancellation Policy
84 in category
82 in category
Website
88 in category
111 in category
Product or Service Quality
80 in category
85 in category

Expedia and Priceline Rating Details

Customer service
1.2 (683 reviews)
1.2 (627 reviews)
Reviewer's quote

Expedia customer service said they can't do anything about it as it's the insurance company that billed it. ..

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Im very upset that my military discount was not put on ,as well I was not able Customer service representative communicate with me which had bad customer service not helpful at allCalling people are not understanding As well as the sitting on the site and then they did not put one of the people is...

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Exchange, Refund and Cancellation Policy
1.2 (626 reviews)
1.2 (554 reviews)
Reviewer's quote

...I thought that a flight insurance protection plan will protect me from any cancellation either by me or by the airline. I didn't cancel the flight, but the airline did. It was Philippine Airlines (PAL) that cancelled the flight due to the Covid pandemic...

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...Please cancel, which obvious and refund my money. Thank you, Altemettaa Matthews..

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Website
2 (611 reviews)
1.6 (517 reviews)
Reviewer's quote

...Therefore, I booked a flight to Saipan on the EXPEDIA website on October 29, 2020. Itinerary #755423****729 Ticket 016373****020 A total of CA $2,899. 27 Due to the impact of the epidemic, I had to cancel this flight...

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...I expect to have the price that was quoted on your website 11/26/2020 139. 00 per day at the Vino Belo Resort. Napa California..

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Product or Service Quality
1.4 (560 reviews)
1.3 (440 reviews)
Reviewer's quote

...Their customer service is appalling. They do not read their emails correctly, or transfer you to some one who can assist. Our Trip was cancelled due to COVID -19 and our trip was made by STA travel who has gone into liquidation...

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Poor communication you can't get any touch in touch with anyone in customer service..

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Expedia and Priceline Pros and Cons

Pros
  • Easy website
  • Price comparisons
  • Never dealing with expedia again
  • Price
  • Good deals but mesleading
  • Complete dishonest business model
Cons
  • Extremely poor customer service
  • Customer service
  • Lack of response from expedia
  • Horrible customer service
  • Did not receive refund
  • Given the runaround

Expedia and Priceline Most Positive Reviews

Top rated reviews
5

I very explicitly explained to the woman making the reservation that I needed a fully handicap accessible room as my...

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5

Priceline Travel Insurance is really joke, i will not get any more that insurance, they are asking 5 different document...

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5

I made a reservation through expedia online i needed to make changes to my flights. I called because you can not make...

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5

Trying a reservation ticket but they saying my Address is wrong . It's not wrong. My email either is wrong . Aldo my...

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Expedia and Priceline Most Critical Reviews

Lowest rated reviews
1

Expedia is guilty of this and claiming that you not wanting to be involved in a conversation is dishonesty (withholding...

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1

I can't believe it. I used the bid function and checked the areas that I wanted to stay it. When I bid, up popped the...

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1

They are a total cheat. They have written that they offer the best price and if we tell them that we could get a better...

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1

We recently booked a vacation package through Priceline: Hotel, Airline, and Rental Car. You see the price for the packa...

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Expedia and Priceline Latest Reviews

Recent published reviews
1

Still haven't had a call returned or a dime of money refunded

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No votes

They denied my reservation saying they dont work with websites.

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No votes

Havent received a refund yet even though I cancelled less than 24 hours.

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No votes

They declined my card but still took money I been fighting to get my money back in still I get the run around.. never...

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Expedia and Priceline Products and Services

Most reviewed product and services
  • Expedia Flight Booking (405 reviews)
  • Expedia Room Booking (145 reviews)
  • Expedia Travel Insurance (66 reviews)
  • Priceline Room Booking (248 reviews)
  • Priceline Flight Booking (155 reviews)
  • Priceline Car Rental Booking (100 reviews)