PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Expedia and Priceline as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Expedia
Priceline

Expedia and Priceline Overview

Total reviews
1975
1318
Company responses
0
0
Issues resolved
11
6

Expedia was first mentioned on PissedConsumer on Aug 7, 2007 and since then this brand received 1975 reviews. It is 657 reviews more than Priceline received since Jul 15, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Expedia customer support team than with Priceline customer service.

Expedia and Priceline Consumer Ratings

Rank
100 out of 695 in Travel Agencies category
122 out of 695 in Travel Agencies category
Customer service
104 in category
94 in category
Website
72 in category
97 in category
Exchange, Refund and Cancellation Policy
76 in category
74 in category

According to consumer ratings and reviews, Expedia ranks 22 points higher in the Travel Agencies category than Priceline. People gave Expedia 1.1 stars for Customer service criterion in Travel Agencies category and it is 152 points higher than the worst rated brand in this category. At the same time, Priceline was rated 1.2 stars for Customer service criterion in this category and it is 162 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Expedia has a higher rating than Priceline. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Expedia 1.1 stars and it is 70% greater than other in category. Priceline however was rated 1.1 stars and it is 71% greater than other in category.

Expedia and Priceline Rating Details

Customer service
1.1 (512 reviews)
1.2 (368 reviews)
Reviewer's quote

...room with a balcony than we could have gotten the condo at shores of panama!! And Expedia doesn't care! I'll stay home before I book threw them again worst customer service...

Angela C

Quoted price was not honored was over charged given a runaround to try to straiten out there customer service is a joke . they booked a hotel for me and left me stuck at airport for 10 hours had to rent another car from different car from diff rental co to get to hotel . Called many times to...

Arthur L
Website
2 (478 reviews)
1.7 (297 reviews)
Reviewer's quote

...while all these can be resolved if they just go to their website and pull the information out. I am really disappointed and never use Expedia again..

Mingqing S

I like this website not only because of the multiple options that gives you to choose your airplane ticket, but I don't know why I also like its design. It's friendlier and its not so visually overwhelming..

Aleysha
Exchange, Refund and Cancellation Policy
1.1 (461 reviews)
1.1 (321 reviews)
Reviewer's quote

...11 refund allocated from original $1100 fare. Expedia is still harassing me and not paying. I copy a email Refund Processed Passenger(s): DAS/ROHAN Expedia...

Ujjal D

I was supposed to get a refund and I didn't get the full amount of my refund and everytime I call it's BS..

Altha

Expedia and Priceline Pros and Cons

Pros
  • Price comparisons
  • Easy website
  • Lower price
  • Complete dishonest business model
  • Price
  • Website
Cons
  • Extremely poor customer service
  • Customer service
  • Lack of response from expedia
  • Horrible customer service
  • Did not receive refund
  • Given the runaround

Expedia and Priceline Most Positive Reviews

Top rated reviews
5

I very explicitly explained to the woman making the reservation that I needed a fully handicap accessible room as my...

5

Priceline Travel Insurance is really joke, i will not get any more that insurance, they are asking 5 different document...

Expedia and Priceline Most Critical Reviews

Lowest rated reviews
1

Expedia is guilty of this and claiming that you not wanting to be involved in a conversation is dishonesty (withholding...

1

I can't believe it. I used the bid function and checked the areas that I wanted to stay it. When I bid, up popped the...

Expedia and Priceline Latest Reviews

Recent published reviews

The bank still didn't release the hold on the amount of the ticket

Read all 1975 reviews
1

I was supposed to get a refund and I didn't get the full amount of my refund and everytime I call it's BS

Read all 1318 reviews

Expedia and Priceline Products and Services

Most reviewed product and services
  • Expedia Flight Booking (381 reviews)
  • Expedia Customer Care (124 reviews)
  • Expedia Room Booking (103 reviews)
  • Priceline Room Booking (146 reviews)
  • Priceline Flight Booking (133 reviews)
  • Priceline Car Rental Booking (63 reviews)