PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Expedia and Priceline as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Expedia
Priceline

Expedia and Priceline Overview

Total reviews 2278 1845
Company responses 0 0
Issues resolved 12 9

Expedia and Priceline Consumer Ratings

Rank
107 out of 576 in Travel Agencies category
139 out of 576 in Travel Agencies category
Customer service
101 in category
98 in category
Exchange, Refund and Cancellation Policy
85 in category
88 in category
Website
85 in category
112 in category
Product or Service Quality
85 in category
89 in category

Expedia and Priceline Rating Details

Customer service
1.2 (652 reviews)
1.2 (567 reviews)
Reviewer's quote

15 am I was call customer service they told me if you want move another room My kids scared from cockroach thats why I moved to another room it was too much hassle for me take my all stuff from one room to another room with my kids and also at second day they didnt give me the room service and it...

Read full review

Was never able to talk to customer service, never found away to comunícate with customer service..

Read full review
Exchange, Refund and Cancellation Policy
1.2 (596 reviews)
1.1 (502 reviews)
Reviewer's quote

...for two nights but upon arrival at hotel we were told we needed to pay an additional charge of $50 so reservation was canceled I have been trying to get a refund since the cancellation on the 26th of august with no...

Read full review

...Priceline promised to refund in 2 days. After 9 months, I have not received the refund. Numerous phone call to Priceline, nobody answer and np body call me back..

Read full review
Website
2 (587 reviews)
1.6 (466 reviews)
Reviewer's quote

I asked to be rescheduled for Sunday, Aug 30 (same exact flight) and found that the ticket on your website was shown as $600. So the difference in the price i had to pay was about $200 (which i would have done rather than purchasing anew ticket for 600$). YOU HAVE PUBLICLY ANNOUNCED THAT THIS...

Read full review

...I can't believe how horrible this website is. I used to swear by them now I just swear at them. Shame on you priceline..

Read full review
Product or Service Quality
1.4 (525 reviews)
1.3 (385 reviews)
Reviewer's quote

Calling to respond to the insult experience as a result of choosing Expedia , service. Ready to post everyday the negative experience every day for one year..

Read full review

...I called customer service right away and they gave me no troubles to cancellation. Thank you all so much..

Read full review

Expedia and Priceline Pros and Cons

Pros
  • Easy website
  • Price comparisons
  • Never dealing with expedia again
  • Price
  • Complete dishonest business model
  • Good deals but mesleading
Cons
  • Extremely poor customer service
  • Customer service
  • Lack of response from expedia
  • Horrible customer service
  • Did not receive refund
  • Given the runaround

Expedia and Priceline Most Positive Reviews

Top rated reviews
5

I very explicitly explained to the woman making the reservation that I needed a fully handicap accessible room as my...

Read full review
5

Priceline Travel Insurance is really joke, i will not get any more that insurance, they are asking 5 different document...

Read full review
5

I made a reservation through expedia online i needed to make changes to my flights. I called because you can not make...

Read full review
5

Trying a reservation ticket but they saying my Address is wrong . It's not wrong. My email either is wrong . Aldo my...

Read full review

Expedia and Priceline Most Critical Reviews

Lowest rated reviews
1

Expedia is guilty of this and claiming that you not wanting to be involved in a conversation is dishonesty (withholding...

Read full review
1

I can't believe it. I used the bid function and checked the areas that I wanted to stay it. When I bid, up popped the...

Read full review
1

They are a total cheat. They have written that they offer the best price and if we tell them that we could get a better...

Read full review
1

We recently booked a vacation package through Priceline: Hotel, Airline, and Rental Car. You see the price for the packa...

Read full review

Expedia and Priceline Latest Reviews

Recent published reviews
1

I stayed in a dirty room that was not cleaned or not cleaned well in June. Even had lines in bath tub. I requested motel...

Read full review
No votes

I booked a flight on Dec 22, and cancelled the next day. The cost was $870.40. Priceline promised to refund in 2 days....

Read full review
No votes

It wont let me complete the booking tells me theres a problem with my payment information

Read full review
No votes

Hi: I dont have a reservation yet. I have a frontier airlines voucher and I wanted to know if I can use it. The trip I...

Read full review

Expedia and Priceline Products and Services

Most reviewed product and services
  • Expedia Flight Booking (400 reviews)
  • Expedia Customer Care (147 reviews)
  • Expedia Room Booking (139 reviews)
  • Priceline Room Booking (232 reviews)
  • Priceline Flight Booking (150 reviews)
  • Priceline Car Rental Booking (95 reviews)