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Expedia

Travel Agencies
  • 11 ISSUES RESOLVED
  • 1901 TOTAL REVIEWS
  • $930K CLAIMED LOSSES
  • $1.1K AVERAGE LOSS
1.5
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
Discounts and Special Offers
  • Price comparisons 10
  • Easy website 9
  • Lower price 7
  • Initial price 6
  • In past no problems 4

Customers don't like

  • Extremely poor customer service49
  • Customer service27
  • Lack of response from expedia21
  • Substandard service16
  • False claims13
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Priceline

Travel Agencies
  • 5 ISSUES RESOLVED
  • 1159 TOTAL REVIEWS
  • $250K CLAIMED LOSSES
  • $437 AVERAGE LOSS
1.3
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
Discounts and Special Offers
  • Price 3
  • Complete dishonest business model 3
  • Chat feature 3
  • Ease of booking 2
  • Your people were friendly and patient 1

Customers don't like

  • Horrible customer service64
  • Did not receive refund18
  • Given the runaround9
  • Poor phone service7
  • Failure to disclose and resolve7
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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user54614696
#1499641

In the form of bookings.com, we have received huge numbers of bookings - which is great but have to pay 15% commission on all of them - which is painful. The biggest problem with booking.com is the constant tweaks without warning, "false advertising" which we think is essentially being resolved (e.g.

we have NEVER offered 70% discounts, etc!), many other problems which are being addressed by various Hotel Associations and Lawmakers. Mixed bag but at least you can complain to them and they do respond (unlike the devil-incarnate-mobs like Trip Advisor, google, etc)Expedia (as per previous post), appeared to us incapable of protecting sensitive financial data (between two agencies and NOT us!) or of resolving the issue - so we dropped them.

They provided about 3% of our booking.com bookings, so no great loss. Report card would say "Must try harder!"Expedia intranet site hard to navigate also - booking.com website much easier (tho' not perfect!)

dkhedr
#1482049

I purchased a Business Class ticket on 4/16/18 at what Priceline calls the “EXPRESS DEAL. They posted minimal and misleading information on their website to make the deal attractive.

They did not reveal the flying time nor the number of stops and layovers and precise day/time of arrival. You cannot see any of that until you enter your personal information and credit card #. It does not ask you to confirm the flight information and it doesn’t say “THE TICKET IS NON-REFUNDABLE” and it charges your credit card IMMEDIATELY and then they tell you IT IS NON-REFUNDABLE. I contacted customer service within minutes of booking to cancel the flight and they refused to assist me in any way and were rude.

I spent over 2 hours on the phone to rectify the problem and THEY REFUSED to give me any credit to book another flight through Priceline. BEFORE YOU BOOK YOUR FLIGHT WITH PRICELINE, BE AWARE THEY ARE NOT AN ETHICAL COMPANY..

user54614696
to dkhedr #1499642

We get similar treatment as accommodation providers and sometimes have to rant at them to get things sorted. At least they do have channels of communication so you can complain.

Imagine if all that were, say trip advisor (not to single them out but they are big culprits) and you find you cannot emailthem, contact any complaints department 'cos there probably isn't one, and the only recourse you have is some forum where the "moderators" are likely to censor or block your complaint as alleged "spam". Worse still, they claim to be bound ONLY by Massachusetts Law, so you cannot sue them in any other country regardless of what they do to you. Again, we think priceline/booking.com obey the laws of the countries in which they operate.

We hope companies like facebook/google etc do not get into the travel booking business in a big way. Start praying now!

Anonymous
Stevensville, Montana, United States #1333228

It was incredibly frustrating to try and book a roundtrip flight on Priceline (unsuccessful after 2 days of trying; several 'Oops! Something went wrong' error messages).

I have a Priceline Visa and wanted to take advantage of 'reward' points.

I resigned and went to the Travelocity site and purchased a slightly better scheduled flight at a slightly higher price. Expedia owns Travelocity, so ultimately there are only two choices when trying to find competitive pricing, and one of those choices (Priceline) is malfunctional.