PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Expedia and Priceline as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Expedia
Priceline

Expedia and Priceline Overview

Total reviews
1989
1367
Company responses
0
0
Issues resolved
11
6

Expedia was first mentioned on PissedConsumer on Aug 7, 2007 and since then this brand received 1989 reviews. It is 622 reviews more than Priceline received since Jul 15, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Expedia customer support team than with Priceline customer service.

Expedia and Priceline Consumer Ratings

Rank
100 out of 667 in Travel Agencies category
122 out of 667 in Travel Agencies category
Customer service
104 in category
95 in category
Website
72 in category
99 in category
Exchange, Refund and Cancellation Policy
80 in category
79 in category

According to consumer ratings and reviews, Expedia ranks 22 points higher in the Travel Agencies category than Priceline. People gave Expedia 1.1 stars for Customer service criterion in Travel Agencies category and it is 156 points higher than the worst rated brand in this category. At the same time, Priceline was rated 1.2 stars for Customer service criterion in this category and it is 165 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Expedia has a higher rating than Priceline. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Expedia 1.1 stars and it is 69% greater than other in category. Priceline however was rated 1.1 stars and it is 70% greater than other in category.

Expedia and Priceline Rating Details

Customer service
1.1 (518 reviews)
1.2 (379 reviews)
Reviewer's quote

...room with a balcony than we could have gotten the condo at shores of panama!! And Expedia doesn't care! I'll stay home before I book threw them again worst customer service...

Angela C

...International Customer Service cannot transfer back to USA. 4. SCAM company, lesson learned..

Tykia
Website
2 (483 reviews)
1.6 (307 reviews)
Reviewer's quote

...while all these can be resolved if they just go to their website and pull the information out. I am really disappointed and never use Expedia again..

Mingqing S

Rented a car off Priceline site company information is wrong on Pricelines website company cant be reached..

Myrtie
Exchange, Refund and Cancellation Policy
1.1 (468 reviews)
1.1 (337 reviews)
Reviewer's quote

...Each time the customer services agent basically just gave us the message: it's between you and the hotel, the hotel has to agree to give you a refund. Had to use data to call Expedia since the WiFi wasn't working. The hotel kept lying and saying the WiFi was fine...

Reema J

...Tried to call in to cancel, and they told me the cancellation fee is basically the price of the hotel room. I will never be using Priceline again..

Kenny H

Expedia and Priceline Pros and Cons

Pros
  • Price comparisons
  • Easy website
  • Lower price
  • Complete dishonest business model
  • Price
  • Website
Cons
  • Extremely poor customer service
  • Customer service
  • Lack of response from expedia
  • Horrible customer service
  • Did not receive refund
  • Given the runaround

Expedia and Priceline Most Positive Reviews

Top rated reviews
5

I very explicitly explained to the woman making the reservation that I needed a fully handicap accessible room as my...

5

Priceline Travel Insurance is really joke, i will not get any more that insurance, they are asking 5 different document...

Expedia and Priceline Most Critical Reviews

Lowest rated reviews
1

Expedia is guilty of this and claiming that you not wanting to be involved in a conversation is dishonesty (withholding...

1

I can't believe it. I used the bid function and checked the areas that I wanted to stay it. When I bid, up popped the...

Expedia and Priceline Latest Reviews

Recent published reviews

Trying to pay for a room

Read all 1989 reviews
1

We made a reservation to rent a car at the Austin airport which was $100. Husband goes to reserve the car, they say...

Read all 1367 reviews

Expedia and Priceline Products and Services

Most reviewed product and services
  • Expedia Flight Booking (383 reviews)
  • Expedia Customer Care (125 reviews)
  • Expedia Room Booking (105 reviews)
  • Priceline Room Booking (154 reviews)
  • Priceline Flight Booking (136 reviews)
  • Priceline Car Rental Booking (67 reviews)