PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Orbitz and Expedia as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Orbitz
Expedia

Orbitz and Expedia Overview

Total reviews 519 2315
Company responses 0 0
Issues resolved 4 12

Orbitz and Expedia Consumer Ratings

Rank
109 out of 580 in Travel Agencies category
107 out of 580 in Travel Agencies category
Customer service
87 in category
No votes
Website
94 in category
No votes
Exchange, Refund and Cancellation Policy
85 in category
No votes
Product or Service Quality
75 in category
No votes

Orbitz and Expedia Rating Details

Customer service
1.2 (138 reviews)
No votes
Reviewer's quote

...We ended up having to spend our holiday in a hotel where our safety and health were at risk the entire time because of Orbitz poor customer service..

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I booked a flight from France to Dubai I got a confirmation saying that the flight is booked after the money was debited from the acccount after that no e ticket no booking number i used the customer service contact for the last 2 days no answer..

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Website
1.7 (137 reviews)
No votes
Reviewer's quote

I've tried numerous times to call, use the website and the automated customer service chat with no success. I cannot find any places within your website to cancel our trip utilizing our vacation waiver with assurance that we will not be charged. Requesting they cancel the trip, issue a complete...

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...Working under critical time and financial constraints, I was hampered by a website with bugs. Pricing varied from minute to minute. After hours, making the final group's reservation, my computer got hacked when I pressed the book button...

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Exchange, Refund and Cancellation Policy
1.1 (125 reviews)
No votes
Reviewer's quote

I am writing this because I have wasted hours of my time trying to get a refund from Orbitz for my flight from SAS that was cancelled by them which I am 100 % entitled to by law. This refund is in the amount of $ 3,832. 67...

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...Once I asked for a refund, they disconnected the conversation..

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Product or Service Quality
1.5 (108 reviews)
No votes
Reviewer's quote

...Cant get customer service on the phone. A nightmare!!!..

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When a tried to deal with their online customer service, oh my God!!!!! All of them are the most incompetent people that I have ever deal with, they make you wait countless hours every time you want to talk to them, and they don't have proper answers or understanding. They ended up charging me $429...

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Orbitz and Expedia Pros and Cons

Pros
  • Price was good
  • Easy to book
  • Price
  • Easy website
  • Price comparisons
  • Never dealing with expedia again
Cons
  • Customer service
  • Poor contact information
  • Ability to change
  • Extremely poor customer service
  • Customer service
  • Lack of response from expedia

Orbitz and Expedia Most Positive Reviews

Top rated reviews
5

Last night, my wife and I attempted to book a flight for an upcoming trip for 6 members of our family using Orbitz.com....

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5

I very explicitly explained to the woman making the reservation that I needed a fully handicap accessible room as my...

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5

I had a ticket booked in England and Had to cancel it ........Well I was like a wet hen trying to get a refund .....My...

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5

I made a reservation through expedia online i needed to make changes to my flights. I called because you can not make...

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Orbitz and Expedia Most Critical Reviews

Lowest rated reviews
1

Worst online flight booking company ever. Booked a flight leaving at 10:30 am for me and my son and received the itiner...

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1

Expedia is guilty of this and claiming that you not wanting to be involved in a conversation is dishonesty (withholding...

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1

We are supposed to be on Fiji Air to Fiji, Fiji Air to LAX, American from LAX to IAH. This was made 8 months ago. Orb...

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1

They are a total cheat. They have written that they offer the best price and if we tell them that we could get a better...

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Orbitz and Expedia Latest Reviews

Recent published reviews
No votes

Worse customer service, no one answers the phone or returns phone calls. Managers don't know how to treat customers.

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No votes

The front desk man Checked my boyfriend in a room that was dirty at red roof inn in Bridgeton Mo and he told me I could...

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No votes

I need a hotel for 21 days. I see a good Orbitz deal but the hotel insist that:
1. They didnt contract anything with Orbi...

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1

I have 2 tickets in credit and nobody help me

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Orbitz and Expedia Products and Services

Most reviewed product and services
  • Orbitz Flight Booking (136 reviews)
  • Orbitz Room Booking (19 reviews)
  • Orbitz Car Rental (17 reviews)
  • Expedia Flight Booking (401 reviews)
  • Expedia Room Booking (142 reviews)
  • Expedia Travel Insurance (66 reviews)