PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Expedia and Orbitz as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Expedia
2.0
Orbitz
1.6
Expedia
Orbitz

Expedia and Orbitz Overview

Total reviews 20392 1131
Company responses 0 0
Issues resolved 214 6

Expedia and Orbitz Consumer Ratings

Rank
68 out of 874 in Travel category
107 out of 874 in Travel category
Customer service
64 in category
108 in category
Exchange, Refund and Cancellation Policy
67 in category
108 in category
Product or Service Quality
60 in category
97 in category
Website
64 in category
105 in category

Expedia and Orbitz Rating Details

Customer service
1.8
(8264 reviews)
1.3
(388 reviews)
Reviewer's quote

Today I experienced amazing customer service with Expedia Agent Belli He was knowledgeable concerned apologetic and overall clearly helpful in getting my issue resolved Thank You Belli I hope your reward for helping me from this dire sitiation gain you the 5 star rewards a customer service...

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...I attempted to call Customer Service to discuss but there is no way to get through without a booking number, and I do not want to book at that price. There is also nowhere on the website to request assistance other than with a confirmed booking. They have lost my business over this..

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Exchange, Refund and Cancellation Policy
1.7
(7428 reviews)
1.3
(354 reviews)
Reviewer's quote

...Plus, I did it on my own and cancelled the earlier reservation and to get my refund I have to wait 7-10 business days, even though Expedia only took 1 minute to take my money!! This company is running a scam operation and probably making millions off of these delaying tactics!!..

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...They couldn't refund my money in a timely fashion. I spoke with 3 agents. Wasn't knowledgeable and unprofessional...

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Product or Service Quality
1.9
(7111 reviews)
1.4
(328 reviews)
Reviewer's quote

Bad service for the Expedia customer. My room was cleaned after I made three phone calls. I had beg for my room cleaned..

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Customer service very efficient and professional Rights answer high courtesy Thank you for responding my question..

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Website
2.1
(7094 reviews)
1.7
(353 reviews)
Reviewer's quote

...I won't bother with Expedia ever again, there are many other options out there with a better built website..

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...A joke of a website..

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Expedia and Orbitz Pros and Cons

Pros
  • Easy to book
  • No pros
  • Easy booking
  • Easy booking
  • Price was good
  • Easy to book
Cons
  • Customer service
  • Extremely poor customer service
  • No customer service
  • Customer service
  • Unable to speak with a person to resolve my issue
  • No customer service

Expedia and Orbitz Most Positive Reviews

Top rated reviews
5

Everyone was very nice! We decided to keep the money with Expedia to use on another flight sometime. Thanks for your...

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5

I had booked a room for a couple of days, through another site, but my husband informed me that he needed another day,...

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5

I would like to be accommodated for a free night or so please, because I had an reservation and check in time at 3pm; I...

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5

Last night, my wife and I attempted to book a flight for an upcoming trip for 6 members of our family using Orbitz.com....

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Expedia and Orbitz Most Critical Reviews

Lowest rated reviews
1

I bought, tickets, I bought insurance , Global Cancelation Plan, I just wanted to make a change , nothing. But they will...

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1

I purchase their travel insurance and always get the more expensive coverage that includes trip distributions because I...

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1

I called three times and still cannot get my money back after I canceled my rental car and my insurance back.and now I...

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1

Because Orbitz is having technical difficulties to receive calls since 7 am this morning. I wish they can communicate...

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Expedia and Orbitz Latest Reviews

Recent published reviews
No votes

Please give me my refund. 3rd party refund the insurance said they wouldnt help me told me to get in touch with you

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1

Very poor company not responding to emails or call appropriate.
Staff not effective in communicating the right thing.
No e...

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4.8

I immediately called Expedia when we realized the reservations were for the wrong dates. Expedia rep called the hotel...

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1

I was recruited to learn how to Optimize Hotel websites for Orbitz. It was going along nicely to begin with looking like...

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