PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Expedia and Orbitz as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Expedia
2.0
Orbitz
1.6
Expedia
Orbitz

Expedia and Orbitz Overview

Total reviews 20523 1131
Company responses 0 0
Issues resolved 214 6

Expedia and Orbitz Consumer Ratings

Rank
69 out of 880 in Travel category
108 out of 880 in Travel category
Customer service
63 in category
108 in category
Exchange, Refund and Cancellation Policy
66 in category
110 in category
Product or Service Quality
60 in category
97 in category
Website
64 in category
105 in category

Expedia and Orbitz Rating Details

Customer service
1.8
(8334 reviews)
1.3
(388 reviews)
Reviewer's quote

...Customer service confirmed at the Dollar site and explained its because of a third party booking. Im satisfied and will have th me vehicle I reserved..

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...I attempted to call Customer Service to discuss but there is no way to get through without a booking number, and I do not want to book at that price. There is also nowhere on the website to request assistance other than with a confirmed booking. They have lost my business over this..

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Exchange, Refund and Cancellation Policy
1.7
(7496 reviews)
1.3
(354 reviews)
Reviewer's quote

Despite hours discussing this refund & promised $75 Onekey to IMMEDIATELY show on my acct, the refund is still not on my acct. Emailed Expedia again & now told it will be 35 days to receive it! I paid the hotel in full. Ready to book a car for my next trip and no refund...

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...They couldn't refund my money in a timely fashion. I spoke with 3 agents. Wasn't knowledgeable and unprofessional...

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Product or Service Quality
1.9
(7181 reviews)
1.4
(328 reviews)
Reviewer's quote

...It was a very good service..

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Customer service very efficient and professional Rights answer high courtesy Thank you for responding my question..

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Website
2.1
(7162 reviews)
1.7
(353 reviews)
Reviewer's quote

I got a message from the website Expedia saying that I needed to contact the flight company to confirm my seats ?..

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...A joke of a website..

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Expedia and Orbitz Pros and Cons

Pros
  • Easy to book
  • No pros
  • Easy booking
  • Easy booking
  • Price was good
  • Easy to book
Cons
  • Customer service
  • Extremely poor customer service
  • No customer service
  • Customer service
  • Unable to speak with a person to resolve my issue
  • No customer service

Expedia and Orbitz Most Positive Reviews

Top rated reviews
5

We made a reservation at Cotton Wood Cabins in Homer Alaska. I made the reservation in October 2022. After finding that...

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5

I had booked a room for a couple of days, through another site, but my husband informed me that he needed another day,...

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5

Expedia heard our concerns and contacted the hotel on our behalf. Expedias reps were professional polite and most...

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5

Last night, my wife and I attempted to book a flight for an upcoming trip for 6 members of our family using Orbitz.com....

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Expedia and Orbitz Most Critical Reviews

Lowest rated reviews
1

The hold time for a live Rep is ridiculous!!! I had to wait for 2 hours on the first day, then 1-hour the second day of...

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1

Very poor company not responding to emails or call appropriate.
Staff not effective in communicating the right thing.
No e...

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1

Well let me start 4 1/2 months ago
I have been calling your agents trying to get somebody from upper management too talk...

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1

I booked a flight to London for myself and my assistant. I then booked the same itinerary for two other employees. The l...

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Expedia and Orbitz Latest Reviews

Recent published reviews
4.4

We were not given ahead of time the meeting place of the Shinjuku walking tour for 3pm on 3/20/24. We were waiting very...

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1

I was recruited to learn how to Optimize Hotel websites for Orbitz. It was going along nicely to begin with looking like...

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2

Despite hours discussing this refund & promised $75 Onekey to IMMEDIATELY show on my acct, the refund is still not on...

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1

It was very bad. They couldn't cancel my order. They couldn't refund my money in a timely fashion. I spoke with 3...

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