PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Expedia and OneTravel as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Expedia
2.0
OneTravel
1.6
Expedia
OneTravel

Expedia and OneTravel Overview

Total reviews 20528 565
Company responses 0 0
Issues resolved 214 4

Expedia and OneTravel Consumer Ratings

Rank
70 out of 880 in Travel category
161 out of 1014 in Travel Agencies category
Customer service
63 in category
156 in category
Exchange, Refund and Cancellation Policy
65 in category
123 in category
Product or Service Quality
60 in category
132 in category
Website
65 in category
175 in category

Expedia and OneTravel Rating Details

Customer service
1.8
(8337 reviews)
1.4
(167 reviews)
Reviewer's quote

...Customer service confirmed at the Dollar site and explained its because of a third party booking. Im satisfied and will have th me vehicle I reserved..

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Lost money, no refund, noone with any knowledge of how to process a refund available to talk to, customer service utter garbage!..

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Exchange, Refund and Cancellation Policy
1.7
(7499 reviews)
1.4
(149 reviews)
Reviewer's quote

Despite hours discussing this refund & promised $75 Onekey to IMMEDIATELY show on my acct, the refund is still not on my acct. Emailed Expedia again & now told it will be 35 days to receive it! I paid the hotel in full. Ready to book a car for my next trip and no refund...

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...Ticket purchased by One Travel six months later, I still did not get refund..

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Product or Service Quality
1.9
(7184 reviews)
1.6
(158 reviews)
Reviewer's quote

...It was a very good service..

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I have been trying to contact the customer service more than 2 weeks. The website is unfriendly and the customer service phone number it does not exist. The number is listed is not working or out of service and 10 other listing numbers none works...

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Website
2.1
(7165 reviews)
1.5
(154 reviews)
Reviewer's quote

I got a message from the website Expedia saying that I needed to contact the flight company to confirm my seats ?..

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tried calling one travel on contact number with website no answer or no such number also sent a email inquiring about my query an to my surprise no reply very disappointed would never use this site ever again *** poor customer services or care support..

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Expedia and OneTravel Pros and Cons

Pros
  • Easy to book
  • No pros
  • Easy booking
  • Cheap price
  • Non
  • No help
Cons
  • Customer service
  • Extremely poor customer service
  • No customer service
  • Terrible customer service
  • Difficulty getting refund
  • Incompetencies

Expedia and OneTravel Most Positive Reviews

Top rated reviews
5

Was able to get a room with a up charge. Which this hotel claims its wheel chair accessible room and pool . Well there i...

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5

Unable getting through by phone . Would like to canceled my flight due to to tge coronavirus

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5

Nothing. I'm all set and figured out what the charge was for. No need for further contact at this time.

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5

Booking # 8647****
I recently had my booking cancelled by the airline. I immediately called and was connected to a man na...

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Expedia and OneTravel Most Critical Reviews

Lowest rated reviews
1

Customer service is fine. Its not very accommodating when you need to cancel and its within the date of cancellation...

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1

Purchased a flight from Rio de Janeiro (Brazil) to Santa Cruz (Bolivia). Unbeknownst to me there was a 1.5hr window...

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1

I booked my flight on March 26th this year, because of China's travel ban for foreigners, I canceled it on 26th. 3...

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1

I have ALWAYS used one travel for flights. This is the fifth time I have had to refuse to listen to a person who...

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Expedia and OneTravel Latest Reviews

Recent published reviews
No votes

Purchased 2 air tickets for other people .
One of them didn't receive any confirmation of booking.Need to find out what h...

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1

Denied boarding from flight 1411. Ticket purchased by One Travel
six months later, I still did not get refund.

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1

Change email address my trip is being sent to and also make a name change.
I know I made the mistake but it shouldn't tak...

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No votes

They do not answer phone and u can't get hold of any one. If I ran a business like that my doors would be closed in 1...

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